Jaclyn Kelly's Linkedin Analytics

I am a Guest Services Specialist and Auditor at Holiday Inn Express, where I provide excellent customer service, quality assurance, and data analysis for the hotel and its guests. I have over 20 years of experience in customer service, spanning the healthcare and hospitality industries. I am a Navy Veteran and an Army Mom, and I value resilience, tenacity, and teamwork in everything I do. For 19 years I was dedicated to handle complex medical claim issues and adjustments to avert litigation. In the capacity I also served as a Subject Matter Expert, Quality Coach, and Trainer to peers, new hires, and outside departments. Processed medical, dental, and pharmacy claims on Proclaim, FACETS, PMHS, and C-Funds. I hold a Lean Six Sigma White Belt Certification, which showcases my ability to apply process improvement, data analysis, and reporting techniques to various scenarios. I am also proficient in Access, Excel, and Project Management, and I have completed several online courses to enhance my skills. I am passionate about learning new things, growing professionally, and excelling in all aspects of my work. I seek opportunities to contribute to the success of my team, my organization, and my industry.