Jaclyn Kelly's Linkedin Analytics

At Progressive Insurance, excellence in customer service is our hallmark, and as a Medical Claims Representative, I contribute to this by meticulously processing claims with precision. My role leverages skills honed over a significant period in hospitality and customer-focused roles, ensuring that each client interaction is handled with the utmost care, empathy, and professionalism. My recent experience as a Guest Services Agent for the Seattle Seahawks showcases adaptability and a keen eye for detail, qualities that now drive success in my full-time role. With a Lean Six Sigma White Belt Certification, I apply process improvement techniques to enhance operational efficiency. Our team's commitment is unwavering, as we constantly strive to deliver top-tier service and resolve complex cases collaboratively. When I travel back to the east, I love that I am asked and welcomed to work as a Front Desk Night Auditor for HIEX!