TheLoops

TheLoops AI is a predictive CX operations platform, complete with GenAI, tailor made to enhance CX productivity and efficiency while increasing+improving customer retention. We contextualize Support data across a variety of integrations (CRM, Bug Tracking, Product Usage and Collaboration tools) and actionable insights--sentiment analysis, scoring, auto-classification and routing, topic modeling, predicted CSAT and more. 

I joined the team to help increase our online presence, reduce our CAC, rebrand+optimize our website and offerings while also overhauling Sales alignment, pipeline velocity and GTM.

At present, I work directly with our CEO, Head of Sales, 2 AE's, 3 direct reports, our CS team, an outsourced website development agency, community partners and advisors.

I am responsible for all facets of marketing from customer marketing and testimonial procurement to partner marketing, events+field marketing, demand generation, SEO, social selling, email marketing and ABM.

I also participate and speak at Industry events and conferences such as Support Driven Expo and Elevate CX.

Notable Contributions To Date:
-Increased website traffic by 67% within first 30 days
-Launched and completed website rebrand and messaging overhaul in 90 days 
-Conceptualize, facilitate then produce all post marketing content distribution for our Fireside chat series (12 YTD) featuring TheLoops customers, CX experts and our Executive Team
-Created and published thought leadership CX Guide featuring 6 Customers and 8 CX Experts
-Handle all facets of content marketing from strategic planning to tactical execution, copywriting and distribution

Head of Marketing

Jaclyn Mullen Media

I started my business providing 1 on 1 digital marketing consulting services. In the beginning, I worked with an artist on increasing his online footprint, a documentary film team on establishing their subject matter expertise on Twitter and a subscription beauty startup on strategic partnerships and user acquisition. By 2012, my service offerings expanded to include content calendar development, social media community management, data analysis, market research and persona development for many CPG brands and LA based agencies that white labeled my offerings. 
Some key milestones of running Jaclyn Mullen Media include:
-Consecutive profit from year one. I bootstrapped the business and was able to grow it steadily without incurring any debt.
-Developing several social impact campaigns including a campaign called The Power of 2 in partnership with Public, Inc. We leveraged Lance Bass and Emanuelle Chriqui to raise money for St. Jude Childrens Hospital and Colon Cancer Canada while establishing a framework for Public to use for future Power of 2 campaigns.
-Driving brand awareness for the first oat beverage in stores such as Vitamin Shoppe, Target, and Harris Teeter while generating demand through mom blogger relations, social sampling and Twitter chats. 
-Learning and implementing as digital transformation evolved. I quickly became well versed in Search Engine Optimization, analytics, email marketing, A/B testing, direct response copywriting, landing page design and more.
-As these offerings expanded, other agencies in LA inquired about training services and support. This lead me to becoming a Microsoft Community partner and developing my own in-person trainings and workshops.
-Given the success of those, I began teaching workshops for General Assembly on the topics of SEO, blogging and digital marketing. 
Other areas of focus: product development, branding, customer experience, user experience, retargeting, lead nurturing, digital marketing strategy.

Entrepreneur, Community Builder, and Digital Marketing Consultant 

One of my core values is contribution. I learned this from my maternal grandparents who immigrated to the United States, saved money until they could start their own jewelry business then proudly worked and gave back to their community as entrepreneurs. 

I am always eager to share my experience and approach as a means of providing inspiration, ideas, and learning opportunities for creative, business leaders. 

Past Speaking Sessions include: 
USC Marshall School of Business, "Masters in Marketing" seminar, 2019
She Leads Entrepreneurship Makeathon: "Pitch Like A Pro" and "Bring Your Brand To Market", 2019
Ellevate Women's Network, Los Angeles Chapter: StorySlam, July 2018
Los Angeles Chamber of Commerce, BizCon, June 2018
SoGal Influencer Summit--“Diving Into The Digital Wave”, 2017
SoGal Female Summit: Mentor, 2015

Speaker

Aspireship

Aspireship is a career development and hiring platform for the SaaS industry. We train and match high potential sales candidates with great SaaS companies looking to hire. We do this through an exclusive network of candidates who prove themselves through our proprietary training and assessment process, and also by providing tools to help companies better discover talent within their existing network. Learn more at www.aspireship.com.

Growth Marketing Manager

GreenFig

I will always appreciate my time at GreenFig. I was part of a fully distributed, remote team of A-players. I worked closely with the CEO, the VP of Marketing, our publicist, University Partners, final project company stakeholders, subject matter experts and our students. 

As the Digital Marketing Program Lead in a startup, I wore many hats from product development to competitive research and insights, to curriculum design, ad copywriting and mockup design, uncovering A/B testing opportunities to branding and positioning support and of course, teaching. 

My primary function was to deliver our product—the course—through remote, online instruction to geographically dispersed students and ensure a best in class experience. I mentored and guided four digital marketing cohorts, their individual student final project groups, provided client management and direction with regard to their campaigns and proudly watched their confidence, critical thinking and remote collaboration skills flourish. 

From our NPS results (90-100) and Spring 2020 student completion (100% for undergrad, 94% for continuing education), that goal was indeed accomplished.

Digital Marketing Science, Program Lead+Virtual Instructor 

General Assembly

After many years of consulting and profitable solopreneurship, I pivoted into teaching for General Assembly. Founded in 2011, General Assembly initially served professionals looking to acquire and develop in-demand tech-skills. 

At General Assembly, I was responsible for many roles starting with Instruction and product management. I delivered 85 courses to 500 global students across various business verticals. I was able to scale my problem-solving acumen across students working in cybersecurity, e-commerce, service-based businesses, healthcare, media and entertainment, SaaS, even CPG. 

I delivered instruction on topics such as marketing fundamentals, customer segmentation and acquisition, persona development, user experience, Google Ads, Facebook Ads, content marketing, automation, metrics and performance development and more.

Blending design thinking with a consultive approach to leadership and teaching, I was able to achieve the top 1% of NPS scores globally for General Assembly. This resulted in increased LTV for GA, earned media from students and the opportunity to mentor and onboard other instructors and share best practices. 

I also worked cross-functionally across admissions, student support, instructor management and operations. 

To assist in business growth, I traveled to Proctor and Gamble headquarters in Cincinnati, OH facilitating our first enterprise training on-site which positively impacted revenue and brand equity. 

Lastly, I was on the Digital Marketing Product Advisory Board working with peers, instructional designers and other subject matter experts on improving our curriculum, student experience and student retention.

Distinguished Faculty, Digital Marketing. In person and virtual instruction 

Spark Studios

Project Manager/Brand Amabassador for a revolutionary nuetracuetical supplement overseeing all aspects from Product Development to Customer Service, PR, Online Reputation Management to Fulfillment and Direct Response.

On a daily basis, I managed the marketing message, "Inspire Healthy Change" to ensure consumer confidence while generating sales in a highly saturated, e-commerce environment. I coined the tag line "Inspire Healthy Change" after analyzing the results and testimonials of the 20 person feedback group I executed. 

I was supported by a staff of 2 stellar direct reports. I also reported to all managing parties including investors and vendors on progress, developments and roadblocks with the project.

Project Manager: Branding/Marketing

Hollywire

Hollywire.com was one of the fastest growing entertainment sites online that specialized in custom celebrity content. Rather than rehash the same headlines, Hollywire.com created video and written content that was unique, engaging and entertaining.

As a versatile Brand Strategist/Content creator and Pop Culture Enthusiast, I was able to contribute to Hollywire in a variety of ways by:

-Persona development and audience segmentation: narrowed article content to Millennial/"teen scene" niche. Also generated niche content on green trends and celebrities in Hollywood.  
-Sponsored content: Particiapted in TypePad conversations, Ustream's, and compiling advertorials for companies such as Dannon Yogurt, Diet Coke, LivGreen. 
-Strategic alliances: Developed relationships with advertising partners inclusive of Six Apart, Glam, Alloy Marketing and NCM.
-Brand Evangelsit: Served as a brand ambassador/entertainment host at several key events including South By Southwest SXSW, the Freedom Awards and the 2009 Environmental Media Awards.
-Content generation: conducted on camera interviews with high profile talent ranging from cast members/choreographers from So You Think You Can Dance as well as Ziggy Marley, The 2am Club, Forever the Sickest Kids, Kevin McHale from Glee just to name a few. 

I also worked for the parent company of Hollywire as a Project Manager and created content and strategies when necessary.

Branding+Content Marketing Strategist

O2HR, LLC

Worked remotely. 

Prospected, closed and on-boarded benefits, workers comp, payroll, HR consulting client SMB's and hospitality sector portfolios (national territory). Consistently met and exceeded quarterly and annual sales goals. Designed collateral for all tradeshows.

Business Development Representative

Head of Marketing | I guide people, brands, and businesses to the next level | Proud Tory Burch Goldman Sachs 10,000 Small Businesses Alumni

Mom. Marketer. Mover and shaker. Let’s just say, most mornings I’m fueled by strong coffee, an attitude of gratitude and a side of qualitative data.

Through my work in startups as well as Digital Marketing instruction, I've developed a strong foothold in B2B and B2B2C marketing and am well-versed in managing all aspects of marketing creatively, resourcefully and with a strong commitment to quality. 

At present, I am Head of Marketing for TheLoops AI and absolutely love the CX space and community we serve. I wear a lot of hats in my day to day (customer marketing, demand gen, CRO and field marketing to name a few) and frequently collaborate with my CEO, Head of Sales, AE's, and other key partners on our GTM strategy. 

Like most companies, we are running efficiently which means I get to tap into my ability to be a data-driven, quick start, one who is always close to the customer and insatiably curious about how to leverage AI+other methods of running lean while uplevelling our storytelling and brand presence.   

I cultivated this scrappiness having previously bootstrapped a social media consulting company and was hand chosen to participate in the Tory Burch Goldman Sachs 10,000 Businesses Program for female entrepreneurs in Los Angeles. Empowering others is extremely important to me, which is why I also spent 4 years of my career as Distinguished Faculty teaching Digital Marketing for General Assembly. 

Just for fun, I'm an ENFP according to Meyers Briggs.
I'm the Pioneer and Stimulator according to Marcus Buckingham's Standout Assessment. My greatest value to the team is my excitement about the unknown and the untested.
I am both an adapted and natural "I--Promoter" according to the DISC assessment.

Outside of my time spent building genuine relationships through networking, learning new skills, and volunteering for causes, you can definitely find me on a hiking trail, enjoying the company of my rescue dog, baby boy and husband.

Areas of Expertise: Customer Marketing | Demand Gen | ABM | Conversion Rate Optimization | Management and Leadership | Content Marketing | Community Building | Social Media | Analytics | SEO | Sales Enablement | Linkedin Ads | Search Advertising | Email Marketing

At IFS, events aren’t just part of the marketing function or a “strategy”, they’re a team sport and part of the company’s core DNA. 

Industrial X in New York continues this ethos, bringing together leaders in AI, manufacturing, energy, aerospace, and more to explore how Industrial AI is transforming work. (I’ll share a carousel of speakers in a comment below). 

You can take a peek at the agenda here https://lnkd.in/gzTpUyyt, sign up for the on-demand replay or follow the IFS page this week for the highlights. 

If you’ll be on site in the Big Apple, you’ll likely to get meet a few of these amazing #TeamPurple members pictured (Helen, Mina, Rupa) and many more. 

#IndustrialX #IFS #IndustrialAI #EventMarketing #Teamwork

Jaclyn Mullen

Head of Marketing IFS Loops (AI) | I guide people, brands, and businesses to the next level | Proud Tory Burch Goldman Sachs 10,000 Small Businesses Alumni

The holidays feel a little different this year.

I’m grateful, truly, but I’m also feeling more compelled than ever to help others.

Here in Arizona, where about 7 million of us live, nearly 1.1 million people don’t know where their next meal will come from. That includes 300,000 kids and 146,000 seniors. Those numbers are hard to sit with.

But here’s the hopeful part: $1 = 5 meals through United Food Bank, which really goes to show how even the smallest action can make a massive difference.

I learned about United Food Bank from IFS through the “Full Plates & Hearts” food drive that launched today. 

While we normally tackle big challenges in energy, aerospace, manufacturing, and AI, this season we’re focusing on a different challenge and reinforcing that   Moments of Service can mean many things.... and are always at the heart of what we do.

#SocialGood #TeamPurple #IFSGivesBack

Hunger doesn’t take a holiday, but together, we can change that through the IFS Full Plates & Hearts Drive.  

Through Dec. 22, #TeamPurple is rallying to support local food banks through donations and volunteer efforts across the U.S. and Canada. 

Make an impact in your community this holiday season! 

👉Donate now: https://ifs.link/LvPJpi

 #IFSGivesBack #FullPlateFullHearts

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