C-Cured Consulting LLC

I am so excited to announce that I am joining C-Cured as a Helpdesk Manager! C-Cured has a great staff, a high-quality work product and great plans in the works for the future.

Help Desk Manager

PBG Consulting

•	SERVICE DESK OPERATIONS: Lead hiring, onboarding, orientation, training, management and scheduling of 5 Service Desk staff, as well as other staff, as requested.  Planned 24/7 coverage schedules to accommodate client’s requirements.
•	IT DOCUMENTATION: Lead creation of Standard Operating Procedures (SOPs) for all aspects of Service Desk process including ServiceNow, Service Desk Procedures, Computer Imaging, Emergency Communications, Daily Operations and Change Management.  Lead creation of customer experience documentation covering the IT equipment and supplies provided for the clients.
•	PROJECT MANAGEMENT: Lead deployment of project-wide ServiceNow proof-of-concept (POC) and production (PROD) environment, working with clients to determine all aspects of requests involving procurement, incidents, security incidents, asset management, onboarding and off-boarding 
•	CLIENT DELIVERY: Presented Service Desk’s work products to clients on a scheduled bi-monthly basis as well as ad-hoc presentations on a bi-weekly basis, or more, as requested.  Lead multiple cross-functional reoccurring meetings to update all stakeholders on progress towards organization-wide initiatives
•	AGILE METHODOLOGY: Utilized Scrum project management to complete and present iterative project updates to clients and staff on a bi-monthly basis, as well as updates for clients on individual User Stories, on a daily basis.  Trained Service Desk and other staff as requested, in utilizing Jira for Scrum.

Service Desk Operations Manager

Adaptive Phage Therapeutics

• IMPLEMENTATION MANAGEMENT: Implemented OneDrive for all APT staff, to set up data backup and
Connectwise remote for remote PC access. Enforced 2 Factor Authentication (2FA) across APT’s online
organizational accounts where available, to ensure account security.
• OPERATIONS MANAGEMENT: Ensured network connectivity by wiring and setting up access points and
Ethernet ports, allowing executive and manufacturing staff to work in their offices and labs.
• CLIENT DELIVERY: Provided hardware, software, and cyber security support for 63 clients in one office location and additional remote users, with MSP’s support, averaging 10-15 helpdesk tickets per week.
• NETWORK SECURITY: Set up and utilized Darktrace Security Orchestration, Automation and Response (SOAR) network security hardware and software, protecting APT’s network. Implemented and trained staff to report spam, phishing attempts or other malicious targeted emails, reducing helpdesk tickets.
• MANAGED SERVICE PROVIDER (MSP) OVERSIGHT: Worked closely with APT’s MSP to ensure KPI’s were met, corrected any misunderstandings between staff and MSP and adjusted when service was not ideal, resulting in increased customer satisfaction for APT staff.
• RISK MANAGEMENT: Worked with cross-functional teams to implemented risk mitigation strategies and disaster recovery plans for APT’s critical manufacturing infrastructure.
• CLINICAL TRIAL SUPPORT: Improved reliability for Clinical Testing Lab’s (CTL) cell analysis computers,
resulting in increased patient onboarding and decreased screening errors for APT’s clinical trials. Set up remote access for CTL’s cell analysis computers, enhancing employee morale by eliminating the need for CTL staff to physically come on weekends to monitor test progress.
• REGULATORY COMPLIANCE: Created Standard Operating Procedures (SOP) and other documentation for APT’s Computer Systems Validation (CSV) plan, ensuring compliance for APT.

Senior Information Technology Manager

Pretty Knotty

As the Vice President of Operations at Pretty Knotty, I work with a business partner to deliver cutting-edge sports products. These primarily included high-tech hair ties for athletes. 

My role here includes overseeing material sourcing, determining optimized manufacturing processes, and conducting feasibility analysis to finalize product launches. This is especially challenging because of vendor and quality constraints. 

To address these challenges I brought on board a new vendor, redesigned packaging, and conducted research and development cycle testing.  

As a result of my efforts, I was able to build and launch 2 new hair tie products from scratch and submitted a patent in record time. The products received immense market approval while driving immediate revenue for the company.

Co-Owner and Vice-President of Operations

Excelicon

• OPERATIONS MANAGEMENT: Architected IT infrastructure network and wifi setup for Excelicon DC office. Led transition to company-wide ID/Access cards for staff including purchasing, setup, registration, printing, onboarding and off-boarding card protocols, streamlining access control and identification.
• CLIENT DELIVERY: Supported 100 clients in two office locations and additional remote users, averaging 20-40 helpdesk tickets per week.
• NETWORK SECURITY: Implemented phishing simulation program (including automated reporting) to teach staff to recognize phishing and spam emails, slashing the number of phishing emails answered and reducing the IT staff’s workload significantly.
• IMAGING: Implemented InTune & Mosyle to reduce deployment time for PCs and Macs, respectively.
• PROJECT MANAGEMENT: Lead company-wide deployments of OneDrive, which provided data backup for disaster recovery and Comodo Client Security which provided endpoint security and malware inoculation. Deployed Mosyle Mac management, Apple Business Manager and Apple Ecommerce, which together significantly streamlined purchase, setup and deployment of Macs to end users.
• TECHNICAL LEAD: Led organization-wide end-to-end process to successfully achieve ISO-27001 certification, addressing organizational cyber and physical security. Lead architecture of FedRamp Medium environment on AWS GovCloud, which enabled Excelicon to present software prototypes to potential government clients.
• INTERNAL COMMUNICATIONS: Instituted monthly IT columns for Excelicon’s newsletter, increasing staffs’ knowledge of best IT and cybersecurity practices. Created and presented remote and in-person software training for staff and management, supporting migration from MS Skype to Teams. Created repository of standard operating guides for IT issues for staff, leading to reduced helpdesk tickets.

IT Manager

Avanti Design and Development, LLC

“Creating Solutions That Move Technology Forward”

www.avantidesigndev.com

Assist with modeling, prototyping, user experience design and business development for clients in scientific instruments, medical devices and life science companies.

Industrial Designer

Product Development
	✔Design and develop sketches, renderings, and physical mockups of new products
	✔Provide guidance on completing Provisional, Design and Utility Patent applications

Research and Development
	✔Source manufacturers, materials, and markets for the best manufacturing options
	✔Test durability, ergonomics, and user experience with rigorous methodology

Freelance Industrial Designer

George Mason University

• HELPDESK OPERATIONS: Supported 300+ on-site and remote staff with hardware and software.
• PROCUREMENT AND ACQUISITION: Served as department lead for procurement and disposal/surplus of computer hardware and accessories. (only member of department with purchase card)
• INTERNAL COMMUNICATIONS: Served as department lead for in-person software and hardware training for staff and management. Created guides to conference room equipment operation.

School of Business IT Specialist

USPTO

At the United States Patent and Trademark Office, I worked with the primary patent examiner to review international and national design patent applications. I reviewed 21 applications that included design topics like wear plates, belts, and brooms. 

My main challenge here was processing applications that were original and unique. To achieve this, I conducted extensive online and database research and compared applications with defined patent requirements.

Design Patent Examiner

Nomadic Display

At Nomadic Display, I was involved in managing several custom exhibits from quote to manufacturing and deployment, new product development, and creating CAD assembly manuals. 

I worked with the project management, graphics, assembly, and metal and wood teams, developed product demonstrations and drawings for off-shore manufacturers, and collaborated with the distributor to incorporate scope-related changes. 

Due to my contributions, I was not only able to launch a cost-effective line of pre-made exhibits but also developed useful product setup instructions, videos, and renderings for the Inspire and Hangten exhibits. 

Skills: Sketches, 3D models, physical mockups, and prototypes in aluminum and fiberboard, CAD assembly manuals.

Junior Project Manager/Project Manager/Product Development

I used to build with legos, now I build IT and Cloud infrastructures.

I am a creative, analytical, and entrepreneurial professional with 9 years industry experience in IT management, with a proven ability to lead projects and team members with confidence. I have a proven track record in Helpdesk Management, Technical Implementations, IT Risk Mitigation, and Vendor Management. I am also proficient in Windows and Mac OS, Mosyle, Addigy, Microsoft 365, Powershell, Command Line, Comodo Security Client & Remote Control, Connectwise Manage & Remote, Azure Active Directory & Cloud, AWS, VOIP, and Darktrace.

For young kids, music with a catchy beat and bass gets their attention. 



Baby Shark is a well-known, as we have played that song over and over again by request (demand). 

But what about something that's not meant to entertain preschoolers, but won't make them scream for more "Super Simple Songs"? 

Zydeco. 

Zydeco is what happened when Cajun met Blues, Rock n' Roll, Funk and Soul, and it's your ticket to listening to something other than Baby Shark for a little while. 

Some great artists are Wayne Toups, The Mudbugs Cajun & Zydeco Band, Buckwheat Zydeco and Clifton Chenier. 

Now go forth and try out Zydeco! Here's one of my favorites.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also communication skills. Check out my weekly newsletter at funsizeaudio.com!

Jacob Eberhart

Fun Size Audio | Bluetooth Audio, Tech and Deals

Your grill will never be as clean as was new.



And that's ok.

You want to focus on the things you can control.

You want the grill to work well, for the cooking surface to be clean, and for the grease trap to be emptied regularly.

Chase practical, not perfect.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also resilience skills. Check out my weekly newsletter at funsizeaudio.com!

Apple was forced to use this guy.


https://lnkd.in/e6zh6HyC

Strange that Apple co-invented it.

https://lnkd.in/eJ4TqPXw)

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

I know.




You've been sleeping on Fun-Size Audio.

Wake up!

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

I love saltwater fish.



They are so colorful and fun.

Nothing against freshwater fish, but they're just not as interesting.

And apparently you can get water designed...from the pacific ocean.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Also fish. Check out my weekly newsletter at funsizeaudio.com!

It's not USB-C, it's one of those weird connectors?



I hate when that happens.

You want to charge your new device, you're excited to use it and...it's not a standard connector.

It's one of those weird ones, like micro-usb or mini-usb.

And, they give you one that's 6 inches long.

Why?

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

Confrontation is something you're going to have to deal with in one way or another.





Just because you're arguing with someone, it doesn't mean you have to pick up their storm. 

Their mood doesn't need to transfer to you.

It's hard to develop that kind of stamina, but you can do it with enough practice.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also communication skills. Check out my weekly newsletter at funsizeaudio.com!

It is very clear you do not want basketball advice from me.


I would not want basketball advice from me.

I won't take LinkedIn advice from someone with no posts.

Reasonable?

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

The calm before the storm.


All the toys put away.

All the books sorted and piled up.

Braced for a small and unpredictable...hurricane.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Also parenthood. Check out my weekly newsletter at funsizeaudio.com!

You're not subscribed to fun-size audio?!


Let's change that.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

Press it to reset


The more complicated tech gets, the more you need to be able to start from zero. 

Reset to factory specs, start with a clean slate...choose your own analogy.

Many electronic products including laptops, cameras, routers and wireless access points have a very simple way to reset. 

On their circuit board is a very little button, oftentimes reachable only with a paper clip, that you can "poke" to start fresh.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

Just received my order of Dakota Delights a few days ago from Zoey Bohnenstingl!



Thank you to Jason Spiess for spreading the news about Dakota Delights!

As someone who enjoys some freeze dried sweets as well as beef jerky, this place is awesome!

I especially enjoy Rainbow Bites and their own version of Astronaut Ice Cream in terms of sweets, and their beef jerky is seasoned very well!

I'm not sponsored by them, but I really want to support small entrepreneurs as I have been a small entrepreneur myself and it's tough.

Check them out here https://lnkd.in/gBYyNdmC.  They have a 10% discount site-wide.

By the way, in case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Also entrepreneurship. Check out my weekly newsletter at funsizeaudio.com!

Student at North Dakota State College of Science

Award-Winning MultiMedia Journalist/Radio/Podcast/Producer/Publisher, Public Speaker, Author, Entrepreneur, 🌳 PermaPoly Culturalist, Cancer Defeater, Father

Restrictions



Almost every piece of technology in your home has a way to limit volume. 

Phones, tvs and computers are the examples that come to mind.

For the most part, if your kid hears it, you can limit it. 

The exact steps depend on the device, but generally it's in the settings and generally it's easy to find. 

Below is an example of limiting the volume in an iPhone. 

The next time you're worried that Junior is blasting Paw Patrol, take a look at your tv's settings menu and cap the volume limit.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

Intelligence is a dime a dozen.


Most of the people you know are likely "sharp", knowledgable and good at advanced skills.

However, Emotional Intelligence is a rarer skill.

Being able to regulate yourself and regulate how you respond to others requires a lot of work. 

It's the kind of work that helps you become a leader vs a worker.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also communication skills. Check out my weekly newsletter at funsizeaudio.com!

You know you're a working dad with a toddler when...


You bought the weekend edition of the Financial Times three weeks ago, and you're halfway through.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also parenting stuff. Check out my weekly newsletter at funsizeaudio.com!

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We know where the music comes from, the radio, a cd player, a record player, Spotify, perhaps a wax cylinder. 



So how does the sound go from the source to your ears?

The speaker cone.

The speaker cone can be made out of all kinds of materials, depending on the goal of the speaker, the cost of the speaker, the technology of the speaker and manufacturers' preferences.

What's the goal of a speaker cone? 

To vibrate in a uniform way in an outward direction.

To do that, it needs to be stiff, thin and strong sound dampening.

Materials used include paper, plastic, aluminum, titanium, carbon fiber, aramid, and reinforced fabric.

All of these materials can direct sound, are thin, and dampen sound well.

Paper and plastic work, but not well, and titanium and carbon fiber work really well, but are very expensive. 

All that matters to me is the result, sound.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also communication skills. Check out my weekly newsletter at funsizeaudio.com!

MM..Food - MF Doom


I had heard of MF Doom, but I never searched him out.

As I'm a fan of Jedi Mind Tricks, I was familiar with underground rap as well as ensemble rap. 

MF Doom brings unique combinations of comic book sound clips, quirky beats, cyphers and simply an unparalleled experience. 

"Rap Snitch Knishes" and "One Beer" are the bangers of the album, but dig deeper and you'll get "Guinnessez" and "Kon Queso". 

"Guinnessez" is a cypher, "Kon Queso" is pure MF Doom. 

Give it a listen.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

Somehow my hair always sticks up in front by the end of the day.


I'm not sure why.

Wearing headphones make it a little bit worse.

I can avoid it by wearing a hat, but I get hat hair.

No relief for those with cowlicks.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Sometimes also hairstyles. Check out my weekly newsletter at funsizeaudio.com!

So excited.



We finally got a male house finch to stop by my video bird feeder. 

Female house finches are awesome too, but males have a really neat red color.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Also bird-feeders. Check out my weekly newsletter at funsizeaudio.com!

"What are you doing here on Linkedin with all this Bluetooth junk?"



I love audio and convenience, and I know I'm not the only person who thinks this way.

We're all busy.

We all have 5 things going on at once.

We want an easy win.

In case we haven’t met, I’m Jacob and I share tips, tech and deals for Bluetooth audio tech. Check out my weekly newsletter at funsizeaudio.com!

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