Eclair French Pastry

I am partner, operations manager, store manager, creative director, and associate head baker for this amazing French bakery. We specialize in over 25 flavors of éclairs, as well as cakes, croissants, cookies, and all sorts of savory foods as well. I also handle catering for events, businesses, and weddings.

Managing Partner

Lucid Software

I am a Sr. Instructional Designer with the amazing Sales Enablement team. I design new educational programs, am working to revamp existing programs, and work to support Sales initiatives and grow the sales education program to new heights. I am also in charge of managing the Bridge LMS for the Sales Enablement team and uplevel the eCourse offerings using Bridge and Rise 360. 

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark, and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they’re located. Top businesses use Lucid’s products all around the world, and Lucid’s partners include industry leaders such as Google, Atlassian and Microsoft. Since the company’s founding, it has received numerous awards for its products, business and workplace culture. For more information, visit lucid.co.

Sr Instructional Designer I | Sales Enablement

Republic Services

I helped to design and develop internal education to support the Customer Service team and managed the Wellsaid license. I used Rise 360 and Storyline for course authoring and managed stakeholders and SMEs in order to create informational and accurate education for struggling reps.

Instructional Design Specialist

Birdeye

- Managed a small team, focusing on coaching and mentoring in instructional design practices and how to implement them in Sales Enablement
- Revamped Sales Bootcamp, creating a blended model using existing Lessonly LMS, creating higher retention and freeing trainer time by 50% in 3 months
- Implemented a learner journey including certification standards for incoming sales trainees that includes onboarding, ramping, and coaching with a steady rise in ramp attainment, increasing ramp attainment by - 30% in less than a year.
- Created cross-functional E-Learning standards between sales-enablement and customer success, increasing learner satisfaction to 90% in less than a year.

Sales Enablement Manager, Instructional Design

Collective Medical 

- Built initial instructional design department from the ground up; developed and initiated company-wide processes for requesting, creating, and using customer education materials increasing process efficiency by 40%
- Identified and corrected problems with current curricula; implemented new strategies for audience-centered learning paths and asynchronous resources speeding up customer implementation and raising - learner engagement by 200% in 6 months.
- Developed and implemented Userlane as an asynchronous customer education tool embedded within product .

Sr Instructional Designer

University of Utah

- Developed and facilitated asynchronous curriculum on Instructional Design for professionals teaching adult learning theory, instructional design strategies, and technology.
- Used Canvas LMS and other instructional design tools to create an interactive learning environment

Associate Professor

AllenComm

Senior Instructional Designer

- Collaboratively led the design and development of ELearning, ILT, and hybrid education for Fortune 500 corporate clients including determining needs, learner outcomes, and needed instructional strategy
- Managed a design team of programmers, writers, and graphic designers from initial design, through design cycles/iterations, and client delivery
- Worked with customer SMEs to develop curriculum and instructional flow of courses in a variety of content fields, including leading interviews for content and course needs
- Used .html-based authoring tools, media tools, and project management and feedback tools to develop courses and track their progress
- Mentored and trained new and existing team members on instructional design best practices and company processes

Past clients: American Express, PRI, TRACE International, CVS, NRA, Altar'd State,

Specific duties include: content outline development; developing sound learning objectives; wireframing; scripting; course development; content gathering; audio recording and editing; video scripting; some design and image editing; implementing client feedback; managing programmers, artists, motion artists, and videographers; communicating needs and feedback to internal teams and client teams

Awards: Brandon Hall Award- bronze for PRI: best custom content; Davey Award-silver for PRI: websites-Training for Websites; Omni Award-bronze for PRI: education; Aurora Award-gold for PRI; Gold Pixie for PRI: Motion Graphics

Instructional Designer

Instructure

As an instructional design intern, I am responsible for completing final course reviews for Canvas Network MOOC courses, ensuring quality before opening them to students. I have also designed several Canvas Network courses: one from the ground up as a subject matter expert. I also designed several courses by adapting content to fit Canvas Network standards for design and content and student engagement.

Instructional Design Intern

Hillcrest High School

I was an English teacher, teaching 9th grade honors and regular education students. I also teach Advanced Placement/International Baccalaureate Language and Composition classes, preparing students for college coursework.

English Teacher

Canyons School District

As a secondary ELA teacher, I developed and implemented curriculum for ELA 9, ELA 9 Honors, and Advanced Placement/International Baccalaureate Language and Composition classes. I also acted as the ELA District team lead representative to Canyons School District curriculum development team; piloted Canvas LMS for the district, and taught professional development courses on Educational Technology and as my school's ELA department chair.

English/ESL Teacher

With 15+ years of experience in Instructional Design, Sales Enablement, Education, and Customer Service, I have achieved numerous awards for successful training projects and have developed and implemented effective training solutions for Fortune 500 companies. I have also built educational programs for multiple companies from the ground up, streamlined learning processes, and created successful onboarding and existing training programs to support leading sales and customer success teams, raising team productivity by 50% in 3 months. In addition, I have taught continuing education courses in Instructional Design and developed courses for secondary and higher education programs.

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