Pella Corporation

*I enter and update employee data into PeopleSoft.
*I process employee changes in our HRIS systems.
*I translate documents and meetings with Spanish speaking employees.
*I respond to internal and external email inquiries from employees, managers and third party vendors.

Employee Services Representative

City of Mesa

*I manage the email inbox (make and receive calls) and respond daily to 45+ email requests from customers, vendors, and employees.
*I worked remotely while still meeting compliance and performance measures.
*I generate written documents and statistical reports for daily tracking and monthly productivity plus draft and revise operational procedures to improve methods and operation systems.

Processing Specialist

*I trained and mentored 2-4 employees and facilitated the creation of training, operations, and informational materials for customers and staff.
*I participated in developing improved systems, procedures, and forms which increased efficiency.
*I utilized the Customer Information System to analyze data and schedule service via face-to-face, email, and over the phone for 60+ customers a day.

Customer Care Specialist

City of Phoenix

*I collaborated with internal groups, customers, and the public to provide information and resolve disputes.
*I produced documents and data reports for customers with Microsoft Word & Excel.
*I conducted inbound and outbound calls to deliver information and reduce dissatisfaction.

Service Specialist

Wells Fargo

*I organized team events and chaired the employee recognition committee.
*I aided in the composition of training materials and procedures which increased efficacy.
*I created daily Excel spreadsheets and ran Microsoft Access program for productivity reports.

Operations Specialist

*I reviewed resumes for teller candidates and participated in interview panel.
*I trained and supervised 3-5 tellers with transaction approval.
*I oversaw compliance of audit operations and regulatory issues which resulted in passing score of 96%.

Lead Teller

*I achieved monthly customer satisfaction goals and exceeded quarterly sales goals by 25%.
*I completed 60+ customer transactions while meeting daily processing deadline.
*I partnered with personal bankers to create a pipeline of customers to close on new products.

Teller

👋🏽 Hi, I am Jackie. I am a high-energy, results oriented, people-centric individual that thrives on bringing solutions to any obstacle presented to me. I enjoy being the go-to point of contact for those around me to increase teamwork and productivity. I am always asking myself, "what else can I do....to add value...to exceed?"

📜 Currently posses the aPHR from the HR Certification Institute.

🥘 In my free time, I enjoy going to the farmer's market, organizing events, and cooking up new recipes.

Taplio

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Jacqueline V Ruiz, aPHR's Linkedin Analytics

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Jacqueline V Ruiz, aPHR's Linkedin Analytics