Jacqui Turner's Linkedin Analytics

Serious about delivering service excellence to your customers? Welcome 👏 Need support to get there? How about support from a multi award winning trainer who has helped B2C & B2B SMEs increase CSAT & NPS? Let's collaborate to ensure you retain your customers and gain more. Message me 📨 Who am I? Before becoming LinkedIn's well known Customer Service 💃 Queen , & the Go-To Service Excellence Expert, I worked in a variety of sectors for 27 years inc brands such as Tesco, HSBC & Lloyds, delivering memorable, CS & leadership programmes. Now I want to help YOU! 💡 Do you hear advisors telling customers they can't give a timescale because they haven't received an update from X dept? 💡 Have you noticed a communication gap between depts, having a negative impact on your customers? 💡Do you hear phrases such as "we aren't to blame, you'll have to ring....," or "It's not my problem, I don't work in customer service?" All signs not all employees understand the role they play in delivering service excellence. Picture this: You're floorwalking & hear your CS teams having confident & +ve conversations with customers, as depts keep them in the loop & communicate updates. Your repeat contacts report shows numbers have greatly reduced, because advisors can provide specific timescales & effectively manage customer expectations. And wow, Satisfaction scores have increased, & you're smiling because you haven't spent the bulk of your week dealing with escalations. How will you feel when I make this a reality for you? Let's make it a reality NOW! 👉 Work with me to Quickstep your company to Happier Customers, Happier Teams & A Happier You! ✨External Service Excellence begins with Internal Service Excellence.✨ Let's 💃 in 3 steps: Step 1: Onsite TNA or Mystery Shopping Step 2: Design & Delivery of our interactive, bespoke, internal service excellence programme, which helps all employees develop internal service skills & understand the role they play in the external service delivered to customers. Step 3: Action Learning Sets Check out my Service Excellence Programme in my featured section 💃 Why work with Me? Let my clients answer: Sarah Mitchell (Skiddle): I can't recommend Jacqui highly enough. She worked with me to ensure the training was tailored - an aspect that stood Turner Corner out from other providers. Jemma Thomas (Triodos Bank) Jacqui has a fantastic understanding of challenges faced in a call centre environment. ✅️ Best UK CS Training Provider 2023 & 2022. Ready for a chat with the CS Dancing Queen? Send me a DM. www.turnercorner.co.uk