Tata Consultancy Services

•	Supported consulting team with admin tasks, scheduling meetings, preparing docs and presentations, and managing travel arrangements.
•	Gathered data from various sources for periodic company performance reviews.
•	Researched industry trends to advise clients on best practices.
•	Conducted software training sessions for employees.
•	Provided tailored advice and solutions to clients based on understanding of organizational processes.
•	Managed vendor relationships and negotiated contracts for timely service delivery.
•	Facilitated problem-solving workshops among staff members.
•	Drafted reports summarizing findings from client visits.
•	Collaborated with colleagues across departments for successful project completion.
•	Created detailed project plans with milestones, tasks, dependencies, and resources.
•	Used communication skills to engage with stakeholders and clients, understand their needs, and create effective action plans.
•	Maintained professional ethics while providing consultancy services.
•	Analysed client feedback surveys to pinpoint areas for enhancing customer service.
•	Devised strategies to boost operational efficiency by streamlining processes or adopting new technologies.
•	Identified process improvement opportunities by comparing existing systems and procedures to industry standards.

Assistant Consultant

e4e Healthcare Business Services

1.	Assisting with Symantec End Point implementation in enterprises
2.	Managing and maintaining Symantec Antivirus versions 8.x, 9.x, and 10.x
3.	Configuring Symantec Endpoint Protection version 11.x
4.	Setting up the reporting server
5.	Managing Symantec clients and deploying antivirus program to new clients
6.	Updating Symantec clients with latest antivirus definitions using Symantec Server Console
7.	Resolving issues with Symantec client-server architecture
8.	Addressing problems with AV Definitions Push and pull
9.	Troubleshooting reporting server problems
10.	Repairing corrupted AV database, reinstalling Symantec clients, resolving issues with Symantec services, and fixing problems with Symantec real-time protect using VERITAS Load Point Utility tool.

Technical Support Engineer - L2

CSS Corp

1.	Providing end-to-end customer support solutions with technical expertise, diagnostic skills, and customer management abilities
2.	Delivering high-quality technical voice support for Magellan recreational and road navigational GPS products
3.	Troubleshooting GPS issues such as incorrect navigation, map updates, GPS signal, and device synchronization
4.	Educating new Magellan customers on GPS unit configuration
5.	Facilitating GPS unit repair through RMA creation
6.	Covering all aspects of the customer life cycle in support solutions
7.	Offering guidance on device configuration and map updates while troubleshooting common GPS issues.

Application Engineer

Having accumulated extensive experience spanning more than 16 years in End User Computing, Managed Workspace, and IT service delivery, I possess a diverse skill set and the adaptability to cater to the needs of clients from different cultural backgrounds. My current focus lies in ethical hacking, as I strive to gain profound knowledge and practical experience in the dynamic field of cyber security.

Taplio

Jagan Ramakumar's Linkedin Analytics

Jagan Ramakumar

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Jagan Ramakumar

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Jagan Ramakumar's Linkedin Analytics