James Grant's Linkedin Analytics

As a Lead Process Engineer at USAA, I have more than 15 years of experience in applying Lean and Six Sigma methodologies to improve organizational effectiveness, process efficiency, and customer satisfaction. I am a certified Six Sigma Black Belt and Lean Practitioner with a strong organizational and process design, change management, and coaching background. In my current role, I act as an internal consultant to guide executive leadership teams across the enterprise in creating and implementing strategic plans, operating model changes, organizational design efforts, and process improvements. I have led successful projects that resulted in significant cost savings, structure reduction, and portfolio optimization. I also partner with cross-functional teams to facilitate career transition, audit preparation, and training programs. I enjoy solving complex problems using data, analytics, and stakeholder input, and I am passionate about delivering value to the organization and its members.