Responsible for the Global Quote-to-Cash Governance, Strategy, Brand Execution & Operations. In addition, responsible for the worldwide delivery of Global Asset Management Services, which is the end-to-end Lifecycle Management of an IT asset from purchase through disposal. Managed assets include IBM owned equipment, located in Client and IBM sites.

Director, Quote-to-Cash Operations & Asset Management

Responsible for the worldwide delivery of Global Asset Management Services, which is the end-to-end Lifecycle Management of an asset from purchase through disposal. Managed assets include Client and IBM owned equipment, located in Client and IBM sites. Services are provided to GTS IS clients located across the globe through 2000+ employees in 97 countries, with a budget of $100M +. Services include, Inventory Management Services, Order Management Services. Hardware & SW Asset Services, Devices@IBM, Loaners & Trials program and capitalization services to secure appropriate asset depreciation

Director, Enterprise Asset Management

Executive position leading the Brazil Quote-to-Cash & Supply Chain operations. Responsible for the Brazil End-to-End contract life cycle management of client accounts, brand fulfillment support, planning, transformation projects, people management, employee development & engagement. The organization had over 250 employees located in Brazil and Costa Rica. Strong records of results achieved, with Y2Y improvements in all business metrics, business controls, team skills and employee engagement.

Director, Brazil Quote-to-Cash Operations & Shared Services Center Leader (CSC / SSC) 

Executive position responsible for managing the order fulfillment of muilti-billion dollars in annual revenue for North America & Latin America, covering multiple routes to market (Business Partners, Direct, OEM, eco-systems). Provided executive direction to approximately +2.000 employees across the Americas, including 2 large SSC (Shared Services Centers) / (CSC) based in Brazil and Philippines and managing a $60M annual budget. Significant interaction with leaders from sales, business partners, brand operations, finance and other support functions. Led the agile transformation for this group being one of the largest non-IT group fully operating with agility methodology.

Director, Americas Shared Services Centers (CSC / SSC)

Executive position responsible for managing the order fulfillment (Quote to Cash) of muilti-billion dollars in annual revenue for North America & Latin America, covering multiple routes to market (Business Partners, Direct, OEM, eco-systems). Provided executive direction to approximately +1.500 employees across the Americas, including one large SSC (Shared Services Centers) / (CSC) based in Brazil. Significant interaction with leaders from sales, business partners, brand operations, finance and other support functions. Accountable for the team’s results, skills development, process improvements, transformation and employee engagement as well as for the Supply Chain Operations for the Brazil Market.

Executive, Supply Chain & Shared Services Operations

Second line manager position, responsible for managing order & contract fulfillment, covering multiple routes to market in support to the North America x86 HW business. Organization of aprox 300 people based in Brazil, Mexico, USA and Canada. Accountable for the team’s results, skills development, process improvements, transformation and employee engagement.

Fulfillment Upline Manager - North America HW (x86)

Second line manager position, responsible for managing order & contract fulfillment, covering multiple routes to market in support of the USA Services business. Team of 350 people based in Brazil, Canada and the USA. Accountable for the team’s results, skills development, process improvements, transformation and employee engagement.

Fulfillment Upline Manager - Americas Mainentance Services

First ine manager, responsible for managing order & contract fulfillment, covering multiple routes to market in support to the Asia Pacifc and Greater China Group Geos. Accountable for the team’s results, skills development, process improvements, transformation and employee engagement. In addition to that, led the work movement of the processes and activities from Brazil to Malaysia with no impacts to the clients and business.

Fulfillment Manager - Asia & Pacific Services

Management positions as first line manager, responsible for managing order & contract fulfillment, covering multiple routes to market in support to the USA. Accountable for the team’s results, skills development, process improvements, transformation and employee engagement.

Fulfillment Manager - US Services

Team leader for the Accounts Receivable systems support for Latin America, responsible for the tools support and transformation.

Information Technology Team Leader

Intern supporting the Accounts Payable and Payroll operations for IBM Brazil

Finance Intern

Bradesco Seguros

Intern supporting insurance back office work for the automotive division for Bradesco Seguros.

Intern

Over 25 year’s experience, including 18 years in leadership positions at several different levels. International experience, including 3 international assignments and Geo/Global roles. Strong background & work experience with Supply Chain, Quote-to Cash, Asset Management and Transformation, leading large Shared Services Centers (SSC) / (CSC) and Global teams. Proven skills on leading high performing teams, focusing on building organizational capabilities, deploying new ways of working thru AGILE,  driving strong employee engagement and running operations. Change leader who is people oriented and is a strong believer that leadership plays a significant role in organizational performance and creates the foundation for a healthy culture. Passionate about helping organizations deliver increased value with high levels of engagement, inclusion and empowerment

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