Gorgias

• Delivered an internal data product for the flagship AI product within 30 days, ahead of general release, marking a first in company history.
• Created a first-in-class modern data stack solution for automating the Gorgias sales pipeline using DBT, resulting in a reducing time to close rate by 26%, increased sales output, reduced bugs and simplified business logic into a single source.
• Collaborated with Product Analysts and GTM teams to identify and develop data points for activation models and department OKRs, ensuring strategic alignment.
• Addressed major engineering deployment issues by deploying a light version solution within hours, and implementing JavaScript functions to create an alerting system to preempt future problems.
• Partnered with the Product team to define key metrics and align feature roadmaps with data needs, ensuring timely delivery through monthly syncs.
• Collaborated with engineering to build scalable, clean data sources, resulting in a robust and adaptable data infrastructure.
• Worked weekly with VP of Finance and Strategy to build out accurate revenue data models for financial forecasting, fundraising, and general accounting.
• Supported FinanceOps LTV and CAC analysis by building multi-touch attribution modeling.
• Became the go-to data expert for Gorgias’s most important product, Gorgias Automate, by building scalable data models for product manager, product analysts and GTM teams.
• Conducted market research and rebuilt core revenue and deal reporting data models to support the company’s shift from single to multi-product organization.
• Improved data quality by setting up monitoring for key data streams and metrics for the sales pipeline. 
• Participated in the initial dbt migration to the modern data stack, which included building data marts, migrating BI tools to new models, and improving documentation coverage. 
• Screened new saas tools and supported their implementation into Gorgias’s data ecosystem.

Analytics Engineer

• Increased sales pipeline volume by 2.2x YoY by automating qualified partnerships referrals using a cloud function to handle multi-source triggers and complex business logic.
• Researched, pitched and implemented a revamped partnerships pipeline and process to improve team efficiency and implement SLAs to measure performance.
• Facilitated cross-functional department meetings to align on GTM metrics and common definitions to prevent miscommunication and misrepresenting of department performance across department.
• Conduced ad-hoc data analysis to provide insights into GTM performance and revenue forecasting.
• Nominated by VP of Sales & Partnerships and Head of Operations  to co-manage and pilot Gorgias’s first traditional Revops team.


Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue generating activity!

We currently serve over 12,000 businesses including Timbuk2, Steve Madden and MVMT.

Growth Operations Analyst

Stamps.com

• Personally managed $900M+ in annual postage revenue generated by managed partnerships.
• Sourced and developed new strategic partnership to accelerate new customer acquisition and revenue.
• Developed strategic business relationships that resulted in long-term, revenue generating partnerships. 
• Facilitated and negotiated multi-million dollar contracts into win-win terms for long-term success.
• Identified and built partnership revenue optimization process resulting in 125% revenue growth from qualifying partners.
• Led cross-functional projects with business development, marketing, business intelligence and CRM admin to increase data quality and improve organizational efficiencies.
• Worked closely with internal and external C-level executives to support various go-to-market initiatives.

Business Development Manager | Strategic Partnerships

Yelp

• Contributed to revenue totals of $14.3M (2019) and $7.9M (2018).
• Write custom queries and large data analysis using SQL.
• Build custom data frames and analysis using Python to execute SQL queries across multiple data sources.
• Experience with Numpy, Pandas, Matplotlib, and Scipy.
• Automate SQL queries and standard team reporting with Tableau Desktop and Tableau Server.
• Strategic consultant for Enterprise Sales Reps and Sales Management to acquire new business using data.
• Build Tableau dashboards to analyze metadata for effectiveness and impact of current tools available to sales reps.
• Analyze Marketing Metrics and KPIs to identify new markets for opportunity, ad campaign optimization, and target consumer profiles. 
• Build custom Salesforce reports to inform team, and upper management of Enterprise Sale’s rep productivity and pipeline health.
• Utilize third party data from Nielsen, Placed, LiveRamp, comScore, Google Analytics, and AdGooroo.

Sales Analytics Consultant

• Maintain active engagement with new and existing leads across all communication verticals to create interest within small businesses owners in Yelp Advertising products. 
• Strategically qualify leads through Salesforce pipeline management in order to drive the full sales cycle from prospecting clients to closing deals. 
• Exercise effective time management to achieve 120% quota and top tier metrics. 
• Create and foster relationships with small business owners within US.
• Partner with Yelp's top local Sales Representatives in order to grow and develop personal sales acumen.

Account Executive

JoyRun, Inc

• Negotiated partnerships with local businesses resulting in 100k in net sales for businesses agreeing to promotions and events. 
• Achieved high App adoption through campus outreach and promotions that resulted in 10% of the student body actively using the app 8 weeks after launching.

Sales and Marketing Consultant

Phoenix Inn Suites

• Implemented face-to-face and telephone sales that contributed to the highest revenue  earning Phoenix Inn property with 340k for the month of July 2015. 
• Negotiated win-win resolutions on first contact with customers, resulting in numerous  positive comment cards, pay raise and repeat customers.
• Personally assessed guest needs and developed an event shuttle plan that increased customer satisfaction and sales during events.

Guest Services Agent

A data-driven professional specializing in data analytics, data modeling, and strategy. Skilled in supporting GTM teams, optimizing revenue, and leveraging technical skills for operational efficiencies. Proficient in SQL, Python, DBT and data integration platforms to extract actionable insights. Demonstrated ability to drive partnerships, achieve revenue growth, and lead cross-functional initiatives. Committed to delivering data-backed solutions and collaborating with cross-functional teams to achieve strategic business objectives.

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