Electrolux Group

Key Achievements: We achieved five Tons of monthly waste collection by successfully designing and implementing a circular economy model in the consumer experience journey, which brings an additional revenue stream to the service business.

- Achieved 88% CSAT and less than 2% Abandon rate with new call centre team. (Involvement in solution development, CRM, team hiring, and talent development)
- Owned and achieved Exceptional warranty cost savings of 1.29% for 2023.
- Achieved 77% Fill rate for new spare hub in UAE in less than 6 months of operation.
- Used data-driven insights to create Action Plans that enhanced the quality of after-sales services and boosted customer retention rates to 45% Net promoter Score in 2023.
- Exhibited strong budget planning skills in managing and allocating funds for various after-sales services, ensuring optimal use of resources.
- Led a team to achieve key business objectives through targeted Development Of Employees initiatives.
- Planned and executed project deliverables while maintaining strict adherence to business requirements of the CSAT target of 80%.

Head of after sales services

Key Achievements: Developed 18 Major service partners' service capabilities in the MENA region for Electrolux, AEG, Zanussi, and Frigidaire brands by offering extensive technical training programs.

- Achieved the lowest Warranty cost, 0.28%, through training progress and timely technical support
- Increased 28% Satisfaction in yearly surveys from service partners in the after-sales service category, securing customer needs
- Developed and executed a comprehensive business strategy to streamline after-sales service operations and boost overall performance
- Successfully managed the application of continuous improvement principles to enhance the overall performance of the after-sales department
- Performed 18 Sessions of onsite field training to ensure the movement reached a significant market, visiting GCC and African countries with 120 Senior tech participants.

Regional training and technical support manager

LG Electronics

Key Achievements: Successfully implemented GCC countries call centre in Dubai involvement solution design, CRM implementation, hiring an 18-member team and training them to achieve 66% CSAT in the first year.

- Overseas the service Operation management, Distributor relation, service quality, product quality, and technician support system to control warranty cost within 1.35%.
- Rewarded with the Year of Best Manager award for successfully leading a team, including two country managers (Pakistan and Georgia) and five direct reports. (overall team performance – Job rotation)
- Oversaw the continual improvement of service processes, enhancing efficiency and productivity within the department.
- Implemented new strategies that significantly improved the financial performance of the after-sales services division, resulting in an annual growth rate of over 20% in Spare and accessories sales.
- Achieved Operational Excellence in after-sales services by standardizing procedures and reducing response time by 15% to get products repaired.
- Exhibited strong leadership skills by mentoring and developing a high-performing after-sales service team that exceeded company targets.
- Applied exceptional motivating techniques to foster a positive work environment and boost employee morale, driving significant improvement in overall after-sales service quality and improving Net promoter score from 40% to 52%.
- Played a crucial role in Supporting the Management by providing insightful data analysis to inform decision-making about after-sales services in a service manager capacity.

Customer Service Manager

Key Achievements: Drive for results, achieved 10K Service technicians' skills capability visibilities by implementing technical core competency test methods. Increased level 2 category technicians by evaluating and offering tailor-made technical training.

- Designed four layer-based tech and soft skills assessment processes to evaluate training programs and professional development courses to facilitate meeting organisational goals and individual professional needs for people skills.
- Led a team to improve customer relationships in the after-sales sector, improving retention rates.
- Developed 28 new courses to fill the service team's tech and soft skills gap.
- Formed a digital team with three new roles (content development, Curriculum design and subject matter experts) and catered to regular training needs with a continuous improvement mindset.
- Implemented a Digital training platform for a regular learning culture.
- As part of senior management, I implemented innovative after-sales service initiatives that increased sales and customer loyalty.
- Maintained high credibility with a track record of exceptional management of after-sales services.
- Strategically shaped the Organisational Culture of the after-sales services team to foster growth, innovation, and improved communication.

Regional Technical Training Manager

Key Achievements:  Developed master trainer concept in the distributor market to overcome challenges related to training expenses.

- Developed master trainer concept in the distributor market to overcome challenges related to training expenses.
- Specialize in Home Entertainment product technical training for call centre agents and senior technicians who service brand customers.
- Support the Distributor in developing an expert service team that meets customer expectations.
- Managed implementing new customer service strategies, leveraging solid communication skills to ensure a seamless transition and improved efficiency.
- Urgently developed new protocols for after-sales services to meet increasing customer demands.
- Oversaw improving operational processes, enhancing the performance and profitability of after-sales services.
- Ensured accountabilities for all after-sales activities, including product returns, refunds, and service inquiries, leading to improved operational efficiency.

Regional Senior Technical Trainer

Key Achievements:  Designed the Return Material Authorization process and policy to overcome product return challenges.

- Product Quality management, testing, IQC, and field support.
- New Product Technical support Tools and training, Service information update, and sharing with the technician and call center agent.
- Exhibited a strong ability to prioritize workload, resulting in timely resolution of customer issues in the after-sales services sector.
- Implemented Safety and Environmental standards in after-sales service operations, significantly reducing risks and impact on the environment.

Senior Technical Support Engineer

"Want to Transform customer experiences and drive sustainability in the consumer goods industry? Could it be a game-changer? Then let's discuss."

Imagine a world where post-sales service isn't a headache but a seamless part of the customer journey. Many companies stumble here, losing valuable repeat business and tarnishing brand reputation. After-sales services and product suitability often need to catch up to expectations.

Want to transform after-sales from a pain point into a powerful retention tool? 

Here's the solution: A well-crafted after-sales strategy for enhancing customer satisfaction and loyalty through innovative consumer experience mapping will improve customer satisfaction, increase loyalty, and create a healthier bottom line.

But why listen to me? With 15 years of experience turning after-sales from a cost centre into a strategic asset, my track record speaks for itself. From boosting customer satisfaction scores to receiving industry certifications, my approach has been recognised and rewarded.

Ready to change the game? Let's connect and discuss how to turn your 'After-Sales" organisation into a powerful tool for business growth.

Areas of Expertise:

After-Sales Strategy & Transformation
Customer Experience Optimisation
Operational Efficiency & Budget Management
Technical Training & Development
Circular Economy Implementation
Warranty Management
Team Leadership & Development
CRM, ERP, Customer service

Think you've made a career-ending mistake? You're not alone. Here's how mine became my most significant stepping stone."  
 
"Mistakes aren't just missteps; they're stepping stones. 
 
I once made a blunder that felt like the end of my career. It was a project I was leading, and due to a series of miscommunications and errors, we missed a crucial deadline. The details of the project and the errors are not as important as the aftermath. It wasn't just a mistake but a monumental error that could have cost me everything—sleepless nights followed, replaying the scenario, wishing for a time machine. 
 
Here's the thing—the anticipation of the fallout was worse than the actual consequences. Yes, there were repercussions, but there was also an unexpected aftermath. A community of support, guidance, and understanding emerged from peers, mentors, and even leadership. The real shock? The collective willingness to turn this blunder into a blueprint for improvement. 
 
What did I learn? Resilience. The art of owning up, facing the music, and then dancing to it. I discovered the strength in vulnerability and the power of a supportive work culture that values growth over perfection. 
 
So, if you're facing a major mistake, remember this: It's not the end. It's an uncomfortable but invaluable step towards becoming a better professional. It's a chance for growth and improvement that can redefine your career. 
 
Have you faced a similar trial by fire? How did it shape you? Your story is valuable. Share it. Let's redefine failure together. 
 
Your story matters. It’s time to turn your trials into triumphs. 
Comment below with your trials by fire; let's open the dialogue and pave the path for growth. 
Like, share, and follow for more revelations from our shared experiences. Together, we can redefine failure. Let's start now.

Jakir Shaikh

Transformative After-Sales Leader | Driving CX, Cost Savings, Sustainability

How can resilience help professionals overcome career challenges?

Why is a supportive work culture crucial for professional growth?

How can facing a trial by fire shape one's professional journey?

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A shoutout to Aurimaria Maharaj for being an incredible mentor! Your guidance has been invaluable, especially in business consultation and personal development training. Thank you for your dedication and support. #Kudos #AmazingMentor #BusinessConsultant #TrainingandDevelopment #PersonalDevelopment

What impact does business consultation have?

How important is personal development training?

Stop fixing problems; start predicting them. Welcome to the future of after-sales - can you envision it? Are you ready to lead the charge? Let's dive in and explore this exciting new frontier!  
"Data is the new oil, but only if you know how to refine it. 
Envision a future where after-sales service isn't just about reacting to issues, but about foreseeing them. Imagine customer satisfaction soaring not because you resolved a problem, but because you averted it. This isn't a far-fetched idea. It's the reality for after-sales professionals who are leveraging new technology, reaping the benefits of enhanced customer loyalty and operational efficiency. 
 
Integrating data across platforms may seem like deciphering an ancient script. However, those who conquer this challenge unlock unprecedented insights. CRM systems transcend from being mere repositories of contact information to becoming the pulse of customer satisfaction, anticipating needs before the customer even realizes them. This is the power of predictive after-sales service. 
 
Analytics tools and AI, when integrated into your after-sales service, transform raw data into a treasure map, guiding decisions not with a gut feeling but with precision and foresight. Machine learning isn't just for tech giants; it's a game-changer for after-sales, turning patterns into predictions and complaints into solutions. These technologies are not meant to replace human intuition and expertise, but to augment them, making your after-sales service more efficient and effective. 
 
Remember, technology is only as effective as the hands it's in. Feedback systems ensure your strategies resonate, but it's the training and support that truly empower your team to harness these tools to their full potential. By investing in your team's development, providing them with the necessary training and support, you're investing in the success of your predictive after-sales service. This investment not only enhances your team's skills but also boosts their confidence in using these new technologies. 
 
The future of after-sales isn't just responding to problems. It's anticipating needs, personalising solutions, and elevating customer satisfaction to new heights. By adopting predictive after-sales strategies, you're not only improving operational efficiency but also enhancing customer satisfaction. Are you ready to lead the charge? 
 
Embrace the change. Dive into the data. Transform your after-sales service. 
 
Let's discuss how technology is revolutionising your approach to after-sales. Your experiences, challenges, and victories are valuable below. Let's learn from each other.

How can predictive after-sales service enhance customer satisfaction?

How does AI transform after-sales service efficiency?

What insights can CRM systems provide in after-sales service?

Have you ever considered a job loss as a launchpad for tremendous growth? Let's dive into the silver lining of this upheaval 👇"  
 
"Were you laid off? Consider this the launchpad for your next giant leap. 
 
Losing a job is a jolt to the system. It's more than just a professional setback; it's a call to re-evaluate, re-align, and re-launch. But here's the exciting part: within this upheaval lies a silver lining, a hidden trove of personal and professional growth opportunities waiting to be unearthed. 
 
Imagine the empowerment to explore paths you previously sidestepped for stability's sake. Now, the world is your oyster. Upskill. Cross-skill. Dive into areas that always piqued your interest but were never quite aligned with your job description. 
 
Networking isn't just for job hunting. It's about building a community—a support system that thrives on mutual growth. Reach out, connect, and share your journey. The relationships you foster now could be the cornerstone of your future career. Networking can lead to job opportunities, mentorship, and even lifelong friendships. It's a powerful tool in your career transition. 
 
And remember, resilience is not just a key; it's the master key. Every no brings you closer to a yes that could redefine your career. Stay determined and keep pushing forward. 
 
So, what's your first move? Please share your thoughts below or send me a message. Let's navigate this journey together.

How important is resilience in navigating career challenges?

Why is upskilling crucial for career development?

How can networking benefit career transitions?

In a world where change is the only constant, adaptability is critical. 

As professionals, we often find ourselves in situations that require us to pivot quickly and effectively. Whether it's a sudden shift in market trends, a new technology disrupting our industry, or a global pandemic altering the way we work, the ability to adapt can make or break our success.

But how do we cultivate adaptability? It starts with a mindset shift. Embrace change as an opportunity.

Adaptability is more than surviving change; it is emerging more substantially on the other side.

Are you ready to embrace change and become more adaptable? Please share your thoughts in the comments below, and let's continue the conversation. If you found this post helpful, please like it and consider reposting it to help others in your network.

#Adaptability #Change #Growth

How can adaptability benefit professionals in a changing environment?

What are the recent developments in Dutch cycling habits?

What are the latest headlines related to WEF?

Circular Economist | UN Adviser | "The Man with the Plan"

🇳🇱 More bikes than people.
Dutch cycling = planting 54 mio. trees 🌲🌳🌴

➡️ In Holland 25% of all journeys made by bike
➡️ The Government invests millions in biking infrastructure
➡️ Every choice and action counts.

It's about habits...

Happy Sunday!
#circulareconomy #zerowaste #LinkedInTopVoices
Credit: WEF

I'm now available as an advisor on AdvisoryCloud. You can request a meeting with me here if you're ever seeking my advice.

What impact can an advisor have on professional growth?

Open article: Jakir Shaikh - Forward-thinking Executive Consultant and Customer Service Manager with extensive expertise in business development, process improvement, project management, strategic planning, and sales management by app.advisorycloud.com

Jakir Shaikh - Forward-thinking Executive Consultant and Customer Service Manager with extensive expertise in business development, process improvement, project management, strategic planning, and sales management

Are you exhilarated by the potential of change in our fast-paced industry? Here's how to seize uncertainty, transforming it into your golden ticket to growth and innovation. See more... 
 
Change is not just inevitable; it's the only constant in our fast-paced industries. Are you feeling overwhelmed? You're not alone. But here's the silver lining: With change comes opportunity. 
 
Remaining stagnant in our fast-paced industry is akin to falling behind. The key to staying ahead? Continuous education. It’s not just about accumulating knowledge; it’s about transforming it into action. Explore new learning avenues, immerse yourself in the latest trends, and you'll find yourself setting the tempo. 
 
Networking isn’t just for job seekers. It’s a treasure trove of insights, a live feed of industry shifts, and a support system that reminds you that you're not alone in this journey. Forge connections, share knowledge, and feel the power of collective growth. 
 
Applying what you learn is the real game-changer. The theory is safe, but action drives progress. Test ideas, embrace failure as lessons, and iterate. This is where innovation is born, and where you take the reins of your own success. 
 
Innovation isn’t just creating something new; it's about improving how we do things, making processes more efficient, and enhancing our value. It requires a mindset always asking, 'How can this be better?' 
 
And as you climb, don’t forget to lift others. Mentoring is a powerful tool that benefits both the mentor and mentee. It solidifies your knowledge, opens you to new perspectives, and builds a culture of growth and support. 
 
So, what’s your next step? Should you dive into a new book? Join a workshop? Reach out to a potential mentor. The path is yours, but the direction is clear: forward. 
 
Let's not just adapt to change; let's lead it. Share your thoughts below or tag someone who exemplifies continuous growth and innovation.

Why is continuous education crucial for staying ahead in fast-paced industries?

What is the significance of innovation in improving processes and value?

How can embracing change lead to growth and innovation?

Please remember the text below. TEXT: 
Have you ever transformed a customer's complaint into applause? Discover the art of active listening in customer service.👂🎯 
 
Silence is not just golden; it's transformative, especially in customer service. 
 
Imagine this: A frustrated customer, an unsolvable problem, and the air thick with tension. Now, envision the power you hold to turn that frustration into satisfaction, not with magic, but with the transformative art of active listening. 
 
1. Understand Needs: Active listening is about more than just hearing what the customer is saying. It's about diving deep into their concerns, understanding their needs, and acknowledging their feelings. It’s the bridge between confusion and clarity, and it's the first step in resolving any customer issue. 
 
2. Reflect: Mirroring is a powerful technique in active listening. It involves paraphrasing or repeating what the customer has said to show that you understand and respect their point of view. This not only validates their feelings but also helps to build trust and rapport. It's like saying, I see you, I hear you, and I understand you. 
 
3. Ask Questions: Asking open-ended questions is a key tool in active listening. It allows you to peel back the layers of a customer's issue, understand their perspective, and get to the root cause of the problem. Each question brings you closer to the root cause, and closer to a solution that will satisfy the customer. 
 
4. **Offer Solutions:** Here’s where you transform challenges into opportunities. Tailored solutions show you’ve not just listened but you care. 
 
5. **Confirm Agreement:** A simple. Does that sound good to you? Can you turn the agreement into assurance? 
 
6. **Follow Up:** The journey doesn’t end with a solution. A follow-up is your way of saying, You matter beyond this moment. 
 
I’ve seen this approach turn the most heated conversations into testimonies of exemplary service. The secret? Active listening isn’t just a skill; it’s an art. It requires patience, empathy, and a genuine desire to help. 
 
Transform your customer service from good to exceptional. Start with listening. I was listening. 
 
Your thoughts? Have you experienced the power of active listening in resolving conflicts? Share your stories below. Let’s inspire each other to be better listeners, one conversation at a time. #ActiveListening #CustomerService #Empathy #TransformativeListening

How does active listening transform customer service?

What are the benefits of active listening in customer service?

Why is empathy important in active listening?

Unlock the power of daily movement to transform your life - A Journey from Couch Potato to Marathon Runner. Interested? 
 
Feeling trapped in a monotonous routine? You're not alone in this struggle. 
 
We've all felt the drag of routine, where the comfort of the couch becomes a little too appealing. But there's a world out there, pulsing with energy, waiting for you to step up. 
 
My journey began with a simple commitment: to move daily. From invigorating morning walks to exhilarating runs as the sun sets, each day unfolds a new chapter in a story of personal transformation. Strength training, a constant companion, fortifies both body and spirit. And on Sundays, yoga rejuvenates my soul, preparing me for the challenges that lie ahead. 
 
This isn't just about physical health. It's a mental game where discipline meets determination. It's about finding your why and relentlessly pursuing it. 
 
So, what's your move? Share your routine, inspire and be inspired. Let's turn ambition into action together. 
 
Loved reading this. 
Engage, Share, and inspire. 💪 Your routine could be someone's inspiration! 
Hit the 'Like' button if you're ready to embrace the power of daily movement. Drop your fitness journey in the comments to inspire others and be inspired. Give a Follow for more updates on my journey and let's turn ambition into action together. 👣💨

How does discipline play a role in personal transformation?

How can a daily routine impact personal transformation?

How does strength training contribute to physical and mental fortitude?

Transforming customer service from a mere aspect to your most powerful asset - how? Join the journey towards excellence. See more... For instance, [Company A] saw a [X%] increase in customer satisfaction after implementing a new customer service strategy. 
 
Excellent customer service isn't just a goal. It's the backbone of every successful business. 
 
Imagine a world where every support channel is a gateway, not a barrier. Where response times are not just fast, they're meaningful. It's not about the quick 'We've received your message' but 'We're actively solving your issue.' 
 
Have you ever faced a problem only to be lost in the endless cycle of automated responses? Then, you understand the gold standard is not just responding but resolving. A high-resolution rate signifies a team that doesn't just hear but listens and acts. 
 
Technical expertise? It's more than throwing jargon around. It's about making complex solutions understandable, turning frustration into relief, and instilling confidence in your customers. 
 
Customer feedback isn't just about collecting stars and reviews. It's a beacon of hope, a mirror reflecting the true image of your services, guiding your next big leap towards improvement and growth. 
 
And then comes policy transparency. Imagine a world where policies are not hidden in fine print but are clear guides, making trust not just a word, but a solid foundation that you can rely on. 
 
This isn't a dream. It's a blueprint for excellence in customer service. It's what sets apart the forgettable from the unforgettable. 
 
Ready to transform your customer service into your biggest asset? Let's make excellence the norm, not the exception. Share your steps towards this journey below in the comments section. I'm eager to hear your thoughts and experiences. 
 
Ready to revolutionise your customer service journey? I'd love to hear your thoughts. 
Comment below or drop me a message, let's shape the future of excellence together. 
Don't forget to like, share and follow for more insights!

How can excellent customer service impact a business?

Why are meaningful response times important in customer service?

I unlocked LinkedIn superstardom by transforming my invisibility. Intrigued?  
 
Visibility isn't about luck; it requires smart tools and innovative strategies. 
 
Have you ever felt invisible despite your best efforts? You're not alone, and I've found a game-changing tool that can help us all. 
 
This year, I discovered a tool that revolutionized my LinkedIn presence. It's a robust analytics engine that puts you in control, empowering you to fine-tune your content strategy by understanding your audience's behavior. 
 
The result? A surge in engagement, numerous new connections, and a remarkable increase in visibility. My posts evolved from mere likes to sparking conversations and unveiling opportunities I never knew existed. It's like having a digital marketing guru by your side, 24/7. 
 
Imagine the potential: every post sparks conversations, unlocking doors to opportunities you never thought possible. It's not just a dream; it's within your reach. 
 
Stop blending in. Start standing out. 
 
Feeling inspired? Want to achieve LinkedIn superstardom? Share your thoughts and questions in the comments below and pass this post along to others looking to boost their LinkedIn presence. 
 
Ready to make an impact? Hit that like button and follow my journey for more insights! Let's rise together on this digital battlefield. Who's with me?

What is the importance of visibility strategies on LinkedIn?

How can seizing opportunities on LinkedIn lead to success?

How can LinkedIn help professionals boost their visibility?

Ever had a weekend that felt like a week’s worth of energy packed into two days? Let's uncover the secret to that rejuvenating experience together! 
 
It's Friday evening, and I'm sure you're asking yourself the same question: What's next for the weekend? 
 
You've battled through deadlines, meetings that felt like marathons, and a never-ending stream of emails. Your mind is fried, and your shoulders are as tense as a coiled spring. But remember, you're not alone in this. 
 
Imagine recharging your batteries, not by escaping your routine, but by embracing a weekend ritual that rejuvenates your spirit and sparks joy. 
 
Finding that perfect activity is key, whether it's a quiet morning with a book, a vigorous hike in nature, or mastering the art of doing absolutely nothing. It's not just about relaxation; it's about reconnecting with what makes you tick, away from the hustle and bustle of work life. 
 
Don't keep it to yourself! Share your beloved weekend activity below. Let's inspire each other to make the most of our downtime and kickstart the new week on a high note. 
 
So, what's your weekend ritual? 
 
Comment below, share this post with your network, or follow me for more inspiration! 
 
Let's redefine 'weekend' together and start all Mondays with a spring in our step! 🙌🚀

How can weekend rituals help professionals recharge and rejuvenate?

What is the significance of a rejuvenating experience in maintaining work-life balance?

🔄💡 Turning Trash into Treasure! 💰🌍 
 
Exciting news: Ericsson and TOMRA, two industry leaders, are joining forces to revolutionize waste management! TOMRA's innovative machines collect used containers, while Ericsson's platform streamlines waste material trading. Together, they're transforming waste into valuable resources, promoting sustainability and circularity. 🔄💚 
 
This collaboration not only boosts transparency and environmental impact but also offers significant economic incentives. With Ericsson's stock soaring by 7.9% in the past year, their expertise in digitalized waste solutions is proving to be a lucrative game-changer. 📈💡 
 
Keep an eye on industry players like Arista Networks, Harmonic Inc., and Motorola Solutions, as they too offer exciting investment opportunities in this evolving landscape. If you're interested in learning more about our collaboration and the potential for investment, don't hesitate to reach out. 🌟💼 # WasteManagement # Sustainability # Innovation

Are you stuck in a career rut? Here's your escape plan! 🚀 Find out how every setback can become your launchpad for success. 🌱🌟 
 
Are you feeling trapped in your career? 🚫🔄 It's a shared experience, but don't lose hope! 
 
🌱 Every setback is a set-up for a comeback. Here's how to break free: 
 
1️⃣ Reflect: Evaluate your skills and knowledge. Missing a piece of the puzzle? It is time to invest in yourself with online courses and certifications to bridge the gap. 📚💡 
 
2️⃣ Guidance: Find a mentor or coach. Their wisdom and a new angle on things could be what you need to see the light. 🔍🗣️ 
 
3️⃣ Dare to leap: The magic happens outside your comfort zone. Apply for that job, pivot to a new field, or start your venture. Embrace the unknown like never before. 🌟🚀 
 
It's alright to feel stuck; what matters is how you dust yourself off. Let these moments be your launchpad. 🚀 
 
Have you ever found yourself at a career crossroads? How did you navigate through it? Drop your stories below. I'm all ears! 🎧✨ 
 
I'd love to hear your thoughts on this. Have you ever found yourself at a career crossroads? What helped you to navigate through it? Don't forget to share this post with others who may find it helpful. Let's embark on the journey to success together! 
  
 #CareerAdvice #ProfessionalGrowth #CareerDevelopment #NewOpportunities #Ambition #GrowthMindset #NewBeginnings #CareerGoals #Motivation #Inspiration

What is the significance of setbacks in professional growth?

How can one navigate through a career crossroads effectively?

How can online courses help bridge skill gaps in a career?

Is your after-sales service just ticking a box, or is it driving repeat business? 
 
In the fast-paced world of consumer electronics, after-sales service is not just a support function; it's a critical touchpoint in the customer experience journey. A positive service interaction can enhance brand loyalty, whereas a negative one can lead to lost customers and damaging reviews. Yet many companies still treat after-sales as an obligatory postscript instead of a golden opportunity to build lasting relationships with their customers. 
 
Let's initiate a shift in perspective. Imagine viewing every after-sales service encounter as an opportunity to exceed expectations and create raving fans for your brand. This approach demands more than merely solving the problem at hand; it involves understanding the customer’s emotional journey and delivering solutions that resonate on a personal level. 
 
I urge all aftersales leaders and teams to rethink their strategy: Let’s not just meet expectations but exceed them. Share your thoughts on how you've transformed a basic customer service operation into a key driver of customer loyalty and repeat business. Your insights could inspire others to elevate their own after-sales experiences. 
 
#AfterSalesService #CustomerExperience #BrandLoyalty #ConsumerElectronics

How can after-sales service impact brand loyalty?

Why is brand loyalty important in after-sales service?

How does after-sales service contribute to the overall customer experience?

Aditya Sharma is #hiring. Is anyone interested?
Sharing for better reach,

Are you feeling stuck on the never-ending treadmill of tasks? Discover the power of 'The First 90 Minutes' and revolutionise your workday. 
 
Have you ever found yourself in the same boat, feeling like you're running on a treadmill of tasks, never quite catching up? 
 
You're not alone. 
 
But here's the thing, I stumbled upon a game-changer: the power of 'The First 90 Minutes'. 
 
Instead of diving into emails or social media, I dedicated the first 90 minutes of my workday to the most challenging task. There were no distractions, just me and the task at hand. 
 
The result was remarkable-a significant boost in productivity and a sense of accomplishment that set the tone for the rest of my day. 
 
Why not take a leap of faith and shift your focus for the first 90 minutes? It might just transform your workday. 
 
Ready to revolutionise your productivity? Share your experience or plans to implement this strategy! 
 
Get involved in the conversation! 👇 
 
Are you going to try this First 90 Minutes 
strategy? Do you have any productivity hacks to share? 
Like 👍, comment 💬, or share ↗️ this post. Let's make workdays more productive together! 🚀

How can 'The First 90 Minutes' strategy enhance productivity?

What are some effective productivity hacks to share?

How can implementing the First 90 Minutes strategy benefit workdays?

Have you ever been captivated by a book or film so much that it felt like time slowed? Harness that magic this weekend 📚🎥⏳. See how... 
 
Have you ever felt like weekends slip away without giving you the recharge you crave? 
 
Imagine diving into a world that slows time, enriches your mind, and soothes your soul. That's the magic hidden in the pages of a book, the frames of a movie, or the podcast episodes. It's not just about relaxation; it's about transformation. 
 
This weekend, I invite you to embark on a transformative journey. Pick up a book that's been gathering dust, press play on a movie you've saved for 'later', or tune into a podcast that piques your curiosity. Let it be your portal to unwinding and recharging. 
 
Let's create a community of shared experiences. Share your weekend escape with us. Inspire and be inspired by the stories that move us, the films that challenge us, and the voices that remind us we're never alone in our experiences. 
 
What new worlds will you explore this weekend? What stories will you immerse yourself in? Could you share your journey with us? 
 
Shoutout to all the explorers! 
 
Wouldn't knowing how we're all enriching our minds this weekend would be wonderful? Share in the comments the book, movie or podcast you'll dive into 📚🎥🎧. Let's inspire each other. 
 
Just to remind you, your recommendation could become someone else's weekend escape. Let's inspire each other👇. 
 
#WeekendEscape #ShareYourStory

What impact does transformation through storytelling have on individuals?

How does shared storytelling experiences create a sense of community?

Why is it important to have a transformative escape during the weekend?

🌼 Exciting announcement! With a 40 million euro investment in recycling capacity expansion at Rheinwerk, Speira is pushing sustainability to a whole new level 🌍♻️ By 2026, a cutting-edge recycling furnace will be operational, making Rheinwerk the leading aluminum recycling hub in Europe 🚀. With an astounding 1.5 million tonnes of CO2 saved annually, this action is a huge environmental game-changer 🌱💚 Still, it is not all! Speira is transforming beverage can recycling and utilizing post-consumer trash in ways never seen before 🔄 Watch this space for a cleaner, greener future made possible by their creative efforts! #RecyclingGoals #Innovation #Speira #Rheinwerk #Sustainability

In a world where consumer expectations are sky-high, the true value of after-sales service has never been more apparent. It's not just about repairing a product; it's about reinstating trust and commitment to customer satisfaction.  
 
Through my over 15 years in the consumer goods and electronics industry, I've observed that businesses that excel in after-sales service don't just retain customers—they turn them into brand advocates. A stellar service experience can often compensate for initial product shortcomings, highlighting the importance of seeing after-sales not as an obligation but as an opportunity. 
 
As leaders, our role is to foster environments where every team member understands and values their contribution to the customer journey post-purchase. How does your organisation ensure excellence in after-sales service? #AfterSalesService #CustomerSatisfaction #BrandAdvocacy 
 
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The circular economy is not a buzzword—it’s a necessary shift for sustainability in our industries. As someone certified in circular economy principles, I've seen firsthand its impact on reducing waste and promoting resource efficiency. 
 
Transitioning to a circular model isn't merely an environmental decision; it's economically astute. Companies adopting these practices are noticing not only a reduction in costs due to less material use and waste but also an increase in innovation and customer loyalty. The question then isn't why should we adopt circular economy practices, but how quickly can we do so? 
 
Let's discuss: What barriers does your business face in implementing circular economy principles, and what steps are you taking to overcome them? Your insights could pave the way for others! #CircularEconomy #Sustainability #Innovation 
 
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Embracing personal brand development is akin to setting sail on a voyage of self-discovery and professional growth. In my journey, cultivating a personal brand has opened doors to opportunities I never thought possible. 
 
Personal brand development goes beyond just showcasing skills; it’s about narrating your story—your ambitions, successes, failures, and lessons learned along the way. This narrative doesn’t just resonate with potential employers or

How can after-sales service turn customers into brand advocates?

How does personal brand development open doors to new opportunities?

What are the benefits of transitioning to a circular economy?

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