MAN.Digital

Head of Revenue Operations

▪️ Implementing full funnel RevOps solutions to fix operational efficiency and enable revenue growth

MAN Digital is a Growth Revenue Agency specializing in RevOps and account-based marketing programs explicitly designed for B2B technology organizations.

Our approach allows us to deliver measurable results on both sides of the equation - with increased leads and conversions! That means more opportunities for your sales reps AND higher revenues for your company overall! Let's get started, and we can talk.

Revenue Operations Consultant

RevOps Co-op

Community Member

GetResponse

• Building one Sales playbook of processes & tools
• Unify collection of data and align definitions
• HubSpot CRM config and admin to facilitate Sales & Marketing processes
• Sales tech stack maintenance

Key Achievements:
Built central Sales knowledge base; Implemented a unified set of HubSpot dashboards for Sales Mgmt and Marketing on BDE productivity & lead acquisition effectiveness; tech stack selection for the newly formed SDR team

Groupon

Sales Operations team management - process set up and optimization to drive productivity and efficiency of Sales teams across the global markets. Team development, OKR setting, KPI review

Market Management team management - maximizing the commercial opportunities through effective hotel rate and inventory optimization. Team development, OKR setting, KPI review

Key Achievements:
operationalized a transition to the new business entity setup and sales team re-org

Head Of Sales Operations

• EMEA Travel Operations team management - annual, quarterly and monthly planning, objectives and KPI reviews
• Process improvement, automation and tool development to drive productivity and efficiency of Operations, Merchandising and Sales teams across EMEA markets
• Project Management and product development roll out over EMEA

Key Achievements:
Established and maintaining 100+ jobs built in SQL, Python and Google Apps Script for reporting and automation

Head Of Retail Service Operations EMEA

• Running initiatives to raise productivity and efficiency of Sales, Revenue Management and Market Management teams in EMEA region across the sales funnel stages.
• Ensure desired deal quality through building sales tools facilitating price competitiveness benchmark and prospecting,
• Management of the Sales Operations Support team focused on Salesforce CRM maintenance - new lead generation, data clean-up and enrichment
• Developing relevance algorithms for newsletter and website for offer selection and ranking

Key Achievements:
Contracting process revision (shortened 4x offer setup time), built proposal builder tool ($95,000 saving yearly), Ops team creating 4,000 new and enriching qualitative information on 31,000 existing leads in CRM

Senior Sales Operations Manager, EMEA

• Development and implementation of processes, reports and tools for sales and revenue management in EMEA region, including territory coverage model, supply quality management, sales excellence solutions,
• Newsletter personalization algorithm handover from company HQ in Chicago for its further development and customization for EMEA region
• Supervising and development of the Sales Operations Support team, recruitment, onboarding
• Training the Revenue Management and Sales teams on tools and processes
• Monitoring project adoption, post-launch support and optimisation
• Process assessment and improvement

Key Achievements:
inventory management tool (incremental 1,5 mln gross bookings yearly), territory coverage model to forecast supply and demand side in order to identify gaps and prioritize leads for sales (Boosted Decision Trees regression)

Sales Operations Manager, EMEA

Managing planning team, recruitment, onboarding of new empoyees

Associate Head of Travel role (Jul-Sep 2016), working closely with CEO and Chief Sales Officer in Poland on strategy and sales targets execution

Revenue Management and strategic planning

Travel page merchandising

Business Intelligence - creating reports analyzing sales performance and quality management model

Project management
•	a report to track competitors’ daily performance, market price alerts and benchmarking, lead generation - distinguished with company’s award for innovative solutions that improve operations
•	a tool for customer service agents to help them resolve clients’ queries and proactively sell travel products

Travel Planning Team Leader

Supervising and supportive role for Destination and Domestic Planners:
•	In Poland – maximizing financial results for Travel LoB, building deals’ portfolio on local and international market, strategic planning,
•	In Russia – monitoring KPIs, implementation of planning processes and a tool to improve deal quality (Aug-Oct 2013)

Cooperation with other Travel Core Planners in EMEA:
•	Improving planning processes in different subregions in EMEA, knowledge sharing

Advisory and supportive role for Sales and Partner Management team

Preparation of Booking Inventory Sheet for EMEA region – a complex tool that significantly improves deal quality and supports numerous departments when contracting, vetting and publishing offers that use a calendar for direct bookings (distinguished with a title of “Kolumb Biznesu Groupon” – company’s award for innovative solutions that improve operations)

Travel EMA Core Planner

Accepting offers and planning promo campaigns that run on groupon.pl – hotels, tour operators, deal exchange with other Groupons in Europe; preparation of various analyses for Sales team, Head of Travel and Planners, and forecasting sales results

Project coordination of an implementation of a booking calendar tool for direct reservations on Groupon Travel (Feb – Jun 2013)
•	Cooperation with other project managers worldwide and service supplier (Switchfly)
•	Training of customer care, partner management and sales teams
•	Conducting final product tests, supervising role in tool performance and support in implementation of the new features

Project coordination of an implementation of the international Travel website in Poland (Dec 2012 –Apr 2013)
•	Cooperation with other project managers worldwide
•	Translations to Polish and conducting final test
•	Communication and coordination of changes with other departments in Poland

Building deal planning processes, reporting and monitoring KPI using Salesforce, Excel and Google docs
-	Achieving efficient structure of deals’ portfolio in newsletters
-	Implementation of planning processes in Russia in cooperation with local planners

Travel City Planner

LOT Polish Airlines

Department of Debt Management and Clearing

Internship

Experienced Head of Operations with a demonstrated history of business process improvement, automation and project management in an international environment. Successful in implementing quality and efficiency initiatives that resulted in sustained performance improvement.

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