Bain & Company

-Advise clients on how to use full software capabilities
-Trains new users on usage of the software across product lifecycle
-Delivers demos to stakeholders and users
-Building and maintaining relationships with internal and external stakeholders
-Collects, aggregates, and synthesizes user feedback to support the developing and prioritizing software enhancements and roadmap
-Coordinates and performs user-acceptance testing for new releases and updates
-Co-ordinate activities across pre-sales, training, config, support etc.
-Work closely with product team to triage/support client-specific enhancements, advocating for clients within the product team and managing client expectations/communication

Manager, Customer Success

CS po Polsku

"CS Po Polsku" is an initiative led by Polish-speaking Customer Success Managers with the goal of developing Polish CSMs through targeted programs and creating a space for exchanging insights with experts.

As a trainer and member of the "CS Po Polsku" community, I have the privilege of:

- Delivering presentations in webinars (April 2023, "Building Customer Engagement and Loyalty in a High-Touch Model")
- Facilitating training sessions as part of the Customer Success Academy

By participating in "CS Po Polsku", I actively contribute to the growth and knowledge sharing within the Polish Customer Success community, helping professionals enhance their skills and excel in their roles. I am dedicated to fostering engagement and loyalty among clients, employing effective strategies and leveraging industry expertise. Together, we strive to elevate the standards of Customer Success in Poland and drive positive outcomes for both businesses and their customers.

Trainer

cxperienceLAB

As a co-founder of cxperiencelab.com, my role involves:

- Focusing on customer experience, customer success, leadership, innovation, and user experience.
- Writing engaging articles and sharing insights on these topics.
- Delivering workshops and training sessions to enhance professionals' skills.
- Empowering individuals and organisations to achieve remarkable results through practical knowledge and actionable insights.

Co-Founder

Samsung R&D Institute Poland

Providing technical and business support in B2B channel for customers implementing Samsung Knox and Samsung's partners products, Organization of product workshops for partners, Participation in the development of Samsung Knox products

Selected Managed Projects:
1.Supporting implementation security solution
 -Estimated budget 200K PLN
 -Managing team up to 4 professionals

2.Preparing series of webinar from area of digital transformation
 -Estimated budget 600K PLN
 -Managing team up to 6 professionals

3.Adressing security issues during migration to new digital platform
 -Estimated budget 1 mln PLN

Skill set: Business development, MS Office, Complex Problem Solving, Presentation for high-level management, Project Management

Technical Account Manager

Manage the implementation of Samsung Pay offline and online services in selected countries.

Selected Managed Projects:
1.Managing Samsung Pay offline payment implementation in Sweden, Spain and South Africa
 -Estimated budget 1 mln $
 -Managing team up to 8 professionals

2.Managing Samsung Pay online payment implementation
 -Estimated budget 700K $
 -Managing team up to 10 professionals

Skill set: Project Management, MS Office, Complex Problem Solving, Presentation for high-level management

Technical Program Manager

Atos Consulting

Delivering projects from ares of IT Risk and IT Governance for European based companies

Selected Managed Projects:
1.Managing test activities for multiple projects established under program to deliver new medical platform
 -Estimated budget 500K GBP
 -Managing team up to 7 professionals

Skill set: Project Management, Test Management, Presentation for high-level management, MS Office

Consultant

PwC Polska

Performing ITGC and SOX controls, involvement in IT Risk Assurance and IT Governance projects, IT Consulting. Building relationship with partners and understanding their technical and business goals

Selected Managed Projects:
1.Project assurance over program established to implement new ICT system for railway company
 -Estimated budget 200K PLN
 -Managing team up to 3 professionals

2.ICT System audit for financial institution
 -Estimated budget 100K GBP
 -Managing team up to 10 professionals

3.Supporting of transition ICT processes and systems between two merging institutions
 -Estimated budget 50K EUR
 -Managing team up to 2 professionals

4.Advising company from energy sector in making changes in IAM Including Supporting In Choosing PAM class system
 -Estimated budget 30K PLN

Skill set: Project Management, Presentation for high-level management, IT Risk Assessments, IT Security, MS Office

Idea Bank (Getin Holding S.A. group)

Managing Project Plan, Organizing Status Meeting, Preparing Reports For Management

Selected Managed Projects:
1.Delivering new banking product for both B2B and B2C customers
 -Estimated budget 300K PLN
 -Managing team up to 7 professionals

2.Implementing 2FA Authentication For Online Banking
 -Estimated budget 10K PLN
 -Managing team up to 5 professionals

3.Delivering FX Platform For B2C Customers
 -Estimated budget 100K PLN
 -Managing team up to 5 professionals

Skill set: Project Management, Presentation for high-level management, MS Office, Agile methodologies

Project Manger

Avanssur S.A. Branch in Poland (AXA Dierct)

Managing modernization projects within the IT department, configuring applications running on IIS servers and Oracle DB

Selected Managed Projects:
1.Implementation of tool and process for continuous delivery of Oracle DB changes
 -Estimated budget 100K PLN
 -Managing team up to 10 professionals

Skill set: Project Management, Presentation for high-level management, MS Office, Agile methodologies

Software Integrator

ITIS

Configuring applications running on IIS servers, MS SQL database management, testing applications

Selected Managed Projects:
1.Implementation changes and managing test activities in sales portal for insurance company
-Estimated budget 100K PLN
-Managing team up to 4 professionals

Skill set: TFS, IIS, MS SQL, Agile methodologies, MS Office

Bohemia IZ

Acquiring new clients and advising on matters of investment.

With over 12 years of experience in IT, I have honed my skills in 💬 customer experience, 💪 customer success, 💻 digital innovation, 👥 team, and 👨‍💻 development. As the founder and writer of CXperiencelab.com, I am passionate about sharing my 🧠 knowledge and insights with my readers.

I am proud to have worked with multiple companies, including top consulting firms and high-tech companies, delivering a wide range of projects from small-scale initiatives to large-scale implementations. My hands-on experience in both technical and business domains has equipped me with a unique perspective that I bring to any project.

I am always seeking new challenges and opportunities to make a positive impact. If you are interested in connecting or collaborating, please do not hesitate to reach out. Let's work together to make a difference! 🤝

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