Motivosity

Technical Product Manager

Technical Support Manager

Sr. Technical Support

The Church of Jesus Christ of Latter-day Saints

With previous experience with the tier 2 team in the missionary department and experience with technical support I was able to bring current knowledge of missionary systems and Samsung mobile devices. Assisted with answering inbound phone calls throughout the world and troubleshooted issues via email that included software and mobile device support.

Joined the team to create more time to focus on school and obtaining a bachelors degree

Technical Support Specialist

Responsibility of working with over 30,000 mobile device smartphones that were used throughout the world. Covered hardware related issues around the department with desk-side support. Handled escalated tickets that came through tier 1 support and escalated as needed.

Xima Software

Tier 1 Technical Support Agent

Experienced in the technical field of IT troubleshooting and Content/Web Design. Graduated from Brigham Young University - Idaho in Frontend Web Design. Looking to explore options in graphic design and front-end web design field. Expandable knowledge of troubleshooting and other design-oriented software such as the Adobe Cloud along with HTML, CSS, SCSS, SASS, and JavaScript.

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