Mars

Maintained efficiency in IT infrastructure management and operation by delivering in-depth technical support.

Oversaw and performed a wide range of duties, including software/hardware management (installation, configuration, maintenance, and troubleshooting), systems update, network/server management, and maintenance, handling technical service requests, providing technical problem solutions, training users, and ensuring technical projects are completed in time.

✪	   Negotiated the lowest price for numerous projects by effectively dealing with approved Mars vendors. Notable achievements included drastically reducing the cost of a million-dollar camera project by more than 50%, saving the company over a million dollars. 

✪	  Upgraded outdated conference rooms with the latest technology; purchased Creston tablets, installed dual-in TVs for all Skype for business meetings, and integrated Polycom solution to work with the new equipment.

✪	  Contributed to the success of IT innovation projects in Rapid Deployment and Virtualization at Mars; worked with a team of technicians to accomplish project goals and deliver project requirements.

✪	  Recognized by clients for providing excellent technical support; responded rapidly to customer requests for all Mars IS-supported technologies and maintained close coordination with the business unit, Global Mars Service Desk, and Managed Service Vendors.

✪	  Provided exceptional technical support to business members at all levels of the organization, both remotely and in person, and facilitated training during the installation and configuration of hardware/software. 

✪	  Ranked #1 of 14 IT Infrastructure Technicians across three disparate Mars-Wrigley sites; considered the “go-to guy” for complex IT issues and projects.

✪	  Increased systems across the region from 87% to 98.9% by replacing File and Print Active Directory servers and migrating the WAN/LAN/WLAN legacy services to the British Telecom infrastructure.

Site Senior Infrastructure Technician

Warehouse Equipment & Supplies Co.

Administrated network management operations to ensure optimal network systems and server performance to support business operations at eight disparate US locations. 

Achieved and executed duties including server/user/Veam/Paragon imaging/monitoring, team training, computer/phone system establishments, and vendor negotiations. 

Made recommendations on and led infrastructure/service improvement projects across region/market/segment

Minimized network downtime and increased operational efficiency by monitoring user and system activities, setting up new stations, and overseeing the installation and configuration of computer and telephone systems.

Accomplished mission-critical initiatives that improved network performance. Industries included successfully migrating from Windows NT to Windows 2003 Active Directory, including switching to MS Exchange 2003 within one month.

Trained and mentored the technical support team on network, security, and firewall management.

Migrated Windows NT to Windows 2003 Active Directory within a month, including the switch to MS Exchange 2003.

Negotiated 50K+ rebates annually with vendors for in-house repairs within the warranty period; secured high-performing laptops, workstations, and network components and peripherals through regular maintenance.

Generated savings on power consumption by transforming all physical devices into virtual computing platforms.

Information Technology System Network Administrator

Reliance Trading Corporation of America

The company closed in 2006.

Performed multiple roles, including trainer, administrator, team leads, and vendor negotiator accountable for operating systems' management, installation, configuration, maintenance, support, training users, and troubleshooting.

✪	  Daily software installation problem tickets decreased by 90%, from 100 to 10, by setting up and managing software on the file server.

✪	  We generated $60,000 in annual savings by effectively negotiating with the hardware vendor on compensation for in-house PC repairs during the warranty period.

✪	  Served as team lead supporting the global sales team for the imaging/installation/configuration of the enterprise-wide server-based network (operating systems, PCs, workstations, servers, peripherals, firewall, security, and software products).

✪	  Optimized network performance by identifying process improvement possibilities, recommending IT network and hardware changes, and executing system and software fixes, patches, and service packs.

✪	  Provided training and support during hardware/software installation and configuration. 

✪	  Administrated VPN, IIS, and SQL Server 2000; identified and resolved system problems and delivered expert solutions to technical issues.

✪	  Service management of all local infrastructure services at several sites. 

✪	  Build, maintain, and implement ongoing site infrastructure improvement plan (incl. servers & computer room, end-user support, etc.)

IT Senior Network Administrator

Northwestern College

Oversaw and managed campus’ IT systems composed of 240 PCs, multiple servers, and a wireless access system supporting 1000+ students. 

Maintained smooth flow of technical operation by managing and upgrading computer systems, networks, servers, anti-virus, and security systems; diagnosing and resolving hardware, software, server, network, and wireless connectivity issues; and executing backup and recovery procedures.

✪	  Recognized by management for delivering significant changes in operation, receiving five awards for outstanding performance and Computer IS Program Director commendation.

✪	  Expedited completion of quarterly upgrade from days to 2 hours by introducing and implementing an automated Symantec ghost imaging solution.

✪	  We achieved a 66% reduction in resource requirements by designing and developing a check-in/out IIS web server.

✪	  Oversaw IT assets, including managing computer and network systems, implementing virus and security systems, establishing image controls, and upgrading PCs.

✪	  Established and maintained IT operations within computer labs in partnership with the IS/IT Director; managed system maintenance, upgraded computer and network peripherals, and trained interns on PC maintenance, network and Domain Controller establishment, and development tools.

Management Information Systems Coordinator

Midwestern University (IL)

MIDWESTERN UNIVERSITY HIGHLIGHTS

✪	  Saved $36K annually in support costs and substantial consulting fees by recommending/implementing spyware and virus protection solutions that cut related problem tickets from 20 per week to one per month. 

We have ensured the long-term stability and security of computers/systems used by 250+ students on campus by designing/implementing self-maintaining Internet file download and network monitoring solutions. 

Enabled students/visitors to gain quicker access to financial aid info by designing/building Kiosk stations.

I migrated to the new system in only two months while purchasing/configuring/installing over 400 Dell PCs.

✪	  Recognized for “superior work ethics & excellent commitment” to timely completion of security project, 2003.

✪	  Managed all implementations, upgrades, and support of microcomputers, hardware/software, and peripherals.  

✪	  Installed and maintained Windows operating systems; configured network stations/printers.

✪	  Implemented wireless access points, configured user/e-mail accounts, and set up virus protection systems.

✪	  He established Windows 2003 Server’s Active Directory, naming scheme, and IP reservations.

✪	  He maintained all stations’ CAT-5 and infrared ports, quad racks, and battery chargers.

✪	  I enabled classroom-based software demonstrations by installing elevated audio/video projector systems.

✪	  We developed ‘best practice’ procedures for testing network interfaces and software reliability/stability.

✪	  Tracked and controlled equipment inventory; created a problem-tracking ticket system to manage calls.

✪	  Refurbished numerous machines to enable more students to access the network without buying new PCs.

Senior Information Technology Administrator

Sr. IT Systems Administrator | IT Support |Systems Administrator | Multi-Tasker | Hard Working | Remote Support | IT Help Desk | Mars Chocolate - Wrigley Jr. Co.

Experienced IT leader with a proven track record of driving business success through strategic technology initiatives. Recognized for my ability to deliver innovative solutions that optimize operations, enhance productivity, and propel growth. Passionate about leveraging cutting-edge technologies to solve complex challenges and exceed organizational goals.

Empowering Businesses through Innovative IT Solutions.

Let's Connect!

I'm always interested in discussing new opportunities and collaborating with like-minded professionals. Feel free to reach out!

Disclaimer: This LinkedIn profile represents my professional experiences and achievements. All views expressed are my own.

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