Mercantile 

Sales Manager

Sales Specialist

Sales Development Representative

First Round Fast Track

Mentee

IHG Hotels & Resorts

- Trained staff on SOP within the restaurant
- Tailored message to individual customer
- Created and marketed unique craft cocktails
- Specialist in all things wine and spirit related
- Primary contributor to Trailblazer award achieved in 2019
- Drove customer satisfaction to see an increase in scores from ~70% to ~95-97%

Mixologist

Chesterfields Restaurant

- Created craft cocktails
- Trained staff on product
- Drove increased revenue through upselling techniques
- Routinely handled volume of approximately 150+ daily

Bartender

The University of Southern Mississippi

- Patient-Provider Communication (Medical)
  - Discussed with medical professionals their communication styles
  - Learned how healthcare providers can improve healthcare literacy
- Relational Communication
  - Interviewed blended families to determine pivot moments
  - Learned how pivot moments can improve or worsen relationships

Research Assistant

Cedar Point Amusement Park

- Helped with the construction of the Cedar Shores
- Trained a multilingual staff on the basics of customer service and bartending
- Daily volume of between 350-500

Bar Manager

Dillard's Inc.

- Organized department based on marketing materials
- Drove sales to achieve MoM and YoY growth
- Routinely achieved monthly sales quota
- Drove store credit card adoption rates to increase during tenure

Sales Associate

American Eagle Outfitters

- Organized displays based upon marketing materials
- Familiarized self with product, specializing in men's and women's denim fit
- Highest store credit card conversion rate while employed, surpassing previous regional sales records

Product Expert

A passionate learner with an extensive history in sales. I am taking the next step in my career by entering into the startup space. I utilize my past experiences within research, hospitality, and sales to focus on developing relationships with customers and providing them with a unique and fresh sales experience.

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James Ford

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