SelectQuote Insurance Services

🚀 Developed new user-facing features and built reusable components for efficiency and optimizing page loading times.
🛠️ Utilized a variety of technologies to build internal web applications.
💼 Collaborated with UI/UX teams to design and implement attractive and functional user interfaces.
🔗 Coordinated with backend engineers to ensure accuracy and sufficiency in API endpoints and data required for frontend components/viewpoints.
🎨 Converted mockups into usable web views and operated within an agile environment to implement business features and address application bugs.
📅 Attended code standups and relevant business meetings to discuss feature requests.
📈 Assisted with Sprint planning and project trajectory.

Software Engineer I

🚀 Collaborated with more senior developers through pair programming to develop user-facing features and build reusable components for efficiency and page loading times.
🛠️ Gained hands-on experience by utilizing a variety of technologies to contribute to the development of internal web applications under the guidance of experienced team members.
💼 Worked closely with UI/UX teams to implement attractive and functional user interfaces while learning best practices in design and usability.
🔗 Assisted backend engineers to support API endpoints and data required for frontend components/viewpoints, acquiring valuable insights into data management and integration.
🎨 Translated mockups into usable web views with the mentorship of senior developers, improving skills in front-end development and design implementation.
📅 Actively participated in code standups and relevant business meetings to learn, share knowledge, and discuss feature requests.
📈 Contributed to Sprint planning and project trajectory, leveraging mentorship to enhance project management and development skills.
📚 Eagerly pursued continuous learning and professional growth, attending workshops and online courses to expand technical knowledge and expertise.

🏆 Achievements:
✔ Joined a team of 10 members in the development of an internal quote engine tool which modernized the company and boosted efficiency.

✔ Played a significant role in the development of a high visibility internal web application designed to manage the end user CRM and its overall functionality, efforts which resulted in paying down tremendous tech debt.

Front-End Developer 

🛠️ Assisted agents in troubleshooting and diagnosing issues within CRM applications through use of a broad range of technologies.
💼 Collaborated with developers, analysts, and project managers to expedite incident resolutions.
🧪 Performed software application testing to ensure business readiness post failovers.
🔗 Tackled integration issues related to system configuration, data, maps, and workflows.
📞 Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
🔧 Worked with project managers to build new and edit existing agent workflows.
👥 Directed onboarding and offboarding processes for agents and paired up with new teammates to educate on job functions and related procedures.
📅 Attended meetings with project managers to discuss workflow adjustments and created/implemented charts within the application during off hours.

🏆 Achievements:
✔ Completed up to 75 incoming help tickets from internal agents/employees per day in addition to performing hours of SQL queries to determine the root cause of reported bugs.

✔ Maintained an average satisfaction rating > 90% in assisting employees with technical issues.

✔ Recognized as go-to resource in handling emerging issues with “Life” CRM as well as technical concerns from senior leaders regarding the implementation of new products/changes.

✔ Worked with a small team of Junior Developers to build an internal web application which enabled the Application Support Team to track analyst performance.

Application Support Analyst 

🚀 Front-End Enthusiast | Team Player | Gamer 🎮 | Precious Metal Collector 🏅

🌐 Hey there, I'm James, and I'm a Front-end Developer. I'm all about creating awesome user experiences. It's not just about building features for me; it's about making sure users genuinely enjoy what I create. I'm a user's best friend. 

🤝 Collaboration is at the heart of what I do. Working alongside talented teammates, I thrive in an environment that encourages growth and nurtures creativity. The joy of learning together and building cutting-edge solutions that deliver exceptional user experiences is what keeps me motivated every single day.

Looking to connect with like-minded professionals, tech enthusiasts, or fellow gamers? Let's join forces and make an impact together! Feel free to reach out, and let's explore the endless possibilities of collaboration.

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