SelectQuote Insurance Services

• Developed new user-facing features and built reusable components to enhance efficiency and optimize page loading times.
• Built internal web applications using a variety of technologies.
• Worked closely with UI/UX teams to create attractive and functional user interfaces.
• Coordinated with backend engineers to ensure accurate and efficient API endpoints and data integration.
• Transformed mockups into functional web views, working within an agile environment to implement features and fix bugs.
• Participated in code standups and business meetings to discuss feature requests and project progress.
•Contributed to Sprint planning and project management.

Software Engineer I

• Worked with senior developers through pair programming to develop user-facing features and reusable components, boosting efficiency and improving page load times.
• Contributed to internal web applications using a variety of technologies, gaining hands-on experience and learning from experienced team members.
• Collaborated with UI/UX teams to implement attractive and functional user interfaces, honing best practices in design and usability.
• Assisted back end engineers with API endpoints and data integration, gaining valuable insights into data management.
• Translated mock-ups into functional web views, improving front-end development skills with the guidance of senior developers.
• Participated in code standups and business meetings to discuss feature requests and share knowledge.
• Contributed to Sprint planning and project management, enhancing skills through mentorship.
• Pursued continuous learning by attending workshops and online courses to expand technical knowledge.

Achievements:

• Joined a team to develop an internal quote engine tool, modernizing company processes and boosting efficiency.
• Played a key role in developing a high-visibility internal web application to manage the end-user CRM, significantly reducing tech debt.

Front-End Developer 

• Supported agents in diagnosing and troubleshooting CRM application issues using diverse technologies.
• Collaborated with developers, analysts, and project managers to expedite incident resolutions.
• Conducted software testing to ensure business readiness after fail-overs.
• Addressed integration issues related to system configuration, data, maps, and workflows.
• Interfaced with customers and developers to implement configuration requirements and solutions.
• Assisted project managers in building and modifying agent workflows.
• Led on-boarding and off-boarding processes for agents, mentoring new teammates on job functions.
• Attended meetings with project managers to discuss workflow adjustments and implemented application enhancements during off-hours.

Achievements:

• Resolved up to 75 help tickets daily and conducted extensive SQL queries to pinpoint bug root causes.
• Maintained a satisfaction rating exceeding 90% while supporting employees with technical issues.
• Recognized as a key resource for addressing emerging issues with the "Life" CRM and handling technical concerns from senior leaders.
• Collaborated with junior developers to build an internal web application for tracking analyst performance within the Application Support Team.

Application Support Analyst 

Software Developer | Team Collaborator | Builder

As a software developer, I love turning ideas into user-friendly experiences. It's not just about coding; it's about making sure people enjoy using what I create.

I’m big on teamwork and believe the best results come from working together. I enjoy learning new things, tackling challenges, and building cool solutions that people appreciate. Let's connect and see what we can create!

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