Toby Knows

Director

GLEAC

Web 3 Engagement & Revenue Executive

Powerpost Marketing Ltd

A promotion, after a few years as a social media manger I was promoted to Team Manager & Content Creator for the agencies most important clients.

As Team Manager my responsibilities were to ensure that all clients needs & wants were achieved. Ensuring that all client and agency communication was handled professionally and in a timely manner. 
Also, making sure the team created the daily content for the active 350+ clients. And assisted with helping the other social media media managers with day to day tasks.

As a content creator, my main responsibilities were to create & present example content to indecisive prospects to make sure they were comfortable with purchasing the packages they had on offer. 

Ultimately this was another opportunity to sell them on an additional package which I achieved many times. An excellent role in which I found an enjoyment in sales.

This role was earned in one of most organic way I’ve ever heard, a client from the previous limousine company was so impressed by my online content & customer service that he insisted that I worked for him immediately. Obviously, I accepted.

During this role I worked within a Social Media Agency, where I was setting up & managing 50 clients at one time. Building excellent long term business relationships & communicating weekly with customers for the approval of creative content. 

A very fast paced role which required a lot of attention to detail.

Social Media Manager

Joy Limousine

A young & coachable James begun his marketing journey way back in 2015, during this role I was creating Facebook / Twitter content for a limousine brand. I successfully grew their following from 0 to 600 localised followers completely organically. I also learned a lot about providing excellent customer service via social media comments & direct messages. It’s safe to say I really discovered the meaning of “The Customer Is Always Right” mindset whilst at this company, was absolute privilege working there.

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