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James Ollerhead

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The Digital revolution is an ever-evolving beast and organisations need to be aware of new and emerging technologies, so they can continue to evolve, creating better customer experiences easier Sometimes it's difficult to see the big picture, how a particular solution can benefit your organisation. I transform jargon-heavy tech talk into simple and concise messages, helping organisations take advantage of new and emerging technology improving customer experience, improving functionality, reducing cost and increasing revenue. We helped a University move to a managed inbound contact system. Helping them to be more effective during the annual clearing process. With KCOMS help they were able to handle 40k inbound calls on the first day, reduced complaints to 0 over the period and on-boarded 500 extra students over previous years which was valued at £13.5m in fees. When I'm not in the office getting nerdy, you can find me hacking up fairways or performing at events and festivals across the UK and Europe hosting over Drum & Bass or Hip Hop. Why not send me a message to discuss or point me in the right direction of interesting technology news

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