Starbucks

Senior UX Designer

Providing design consultancy work for B2B SaaS start-ups and small businesses.

UX/Product Design Freelance Consultant 

DISCO

•Led end-to-end research and design of new DISCO features, which reduced customer data delivery time by 80%.

•Delivered feature initiative by developing user flows, prototyping, and wireframing to improve security and significantly shorten file-sharing from hours to seconds.

•Independently researched and defined best practices and standards for design to developer handoff.

•Co-faciliated jobs-to-be-done and design sprint workshops that led to faster feature prioritization.

•Collaborated with the design system team to improve existing component capabilities.

Senior Product Designer

University of New Orleans

Instructor, Certificate in UX Design

KeyString Labs @ Entergy

•Led a 2-person product design team to research, design, and launch Entergy's first solar service, which increased sign-ups by 200% within 4 months.

•Spearheaded UX vision and processes for the innovation lab, incorporating it into the org's innovation process to research, test, and validate new products/services.

•Researched, designed, and built KeyString Labs' website to increase the labs' partnerships and recruiting capabilities.

•Evangelized design and branding processes through leading innovation workshops and stakeholder and executive presentations.

•Designed and created style guides for 3 different projects based on accessibility, customer research, and brand principles.

Lead Product Designer @ Keystring Labs

Baker Hughes, a GE company

•Led a 3-person design team in an agile environment to design and launch a $30M industrial enterprise app in collaboration with development and product management. 

•Developed lean UX process for 3 core features of an enterprise app, helping the client improve from 92% to 96% situational awareness. Reduced iteration/testing process.

•Spearheaded BHGE's first-ever design sprint, resulting in months of saved effort and a structured roadmap for our team.

Staff UX Interaction Designer

Leviton Security & Automation (HAI by Leviton)

•Researched and designed 3 mobile and desktop smart home and automation apps for customers to help reduce their energy use and business expenses.
•Lumina Gateway cloud application redesign led to the acquisition of top restaurant and retail clients (Raising Cane's Fried Chicken and Goodwill)  and product relaunch.

Designer, User Experience

SFCD

Led customer management and engagement for website designs and mobile application projects. Developed, managed and executed project plans with design & development teams. Initial field research, requirements definition and design proposals led to securing fulltime contract with Viventium Software.

UX & Project Manager

Design Complex

Design partner focused on prospective client research, prototyping and design for mobile telecommunications billing and management applications. Managed and delivered a variety of corporate website designs and UI redesign of white-label billing software. Created and collaborated on front-end strategy documentation for mobile carriers and their on-boarding partners

Design Partner

Defense Mobile Corporation

Worked directly alongside Head of Technology and Member Experience. Developed information architecture, user flows and wireframes for marketing and member service websites. Partnered with member care and development teams to envision and drive the overall user experience. Managed visual design process with an outsourced design team. Translated usability and field research findings into design improvements. Iterated and enhanced design concepts based on feedback from marketing, member care and user tests.

Product Design and Development Manager

I am a UX/Product Designer with 10 years of experience designing apps for companies including GE, DISCO, Leviton, and Entergy. My expertise lies in helping teams turn product and feature ideas into valuable solutions through research, prototyping, and interaction design.

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