The Hunley Group, LLC

• Spearhead end-to-end project management and coordination, effectively prioritizing client requests and ensuring seamless execution within Salesforce instances.
• Demonstrate expertise in Salesforce, performing instance configuration tasks such as automation processes, validation rules, workflows, and custom object best-practice management.
• Resolve complex technical issues and provide org-wide troubleshooting, ensuring optimal system performance and user satisfaction.
• Play a vital role in data management by conducting comprehensive data review, manipulation, and quality management using tools like Validity DemandTools.
• Develop and deliver impactful client training sessions, empowering users to maximize their Salesforce experience and improve overall productivity.
• Act as a proactive client relationship manager, fostering strong communication and offering best-practices alternatives to optimize business processes within the Salesforce ecosystem.

Salesforce Consultant - Client Service Manager

DomainTools

•	Update and create new Salesforce configurations through flows, validation rules, approvals, fields, permission sets, page layouts, and lightning record pages.
•	Complete discovery, requirements gathering, documentation, and project management for Salesforce projects, releases, and new business processes utilizing Jira.
•	Create Salesforce documentation, FAQs, and training videos for all levels of users within Sales Cloud.
•	Develop Salesforce reports and dashboards to facilitate business growth and operational understanding.
•	Assist with advanced Salesforce projects such as CPQ implementation and currency management.
•	Monitor data quality by running reports and SOQL queries, analyzing data, and verifying provided import files utilizing Excel functions like vLookups, pivot tables, and formulas.

Salesforce Administrator

Henry Funeral Home

•	Implemented an industry-specific customer relationship management system (CRM) and provided continued administration and training for all business roles.
•	Overhauled business processes to create a streamlined and efficient office with a 25% increase in productivity.
•	Utilize the Microsoft Office and Google suites of products to create documents including emails, reports, contracts, authorizations, and insurance claims.
•	Managed the front office team to ensure all deliverables are complete and all customer requests have been handled to ensure a positive and efficient customer experience.

Front Office Manager, CRM Administrator

Handmade Journey

•	Held consulting sessions with business owners to discover their business goals, determine current business processes, identify areas for improvement, and develop an actionable plan to achieve their goals.
•	Implemented CRM software and served as administrator where I set up workflows, integrations, reporting, and managed customer accounts, users, support cases, and live chat.
•	Coached members in weekly live training sessions and created a library of over 300 recorded training videos focusing on customer experience, digital marketing, sales psychology, SEO, website building, photography, etc.
•	Accelerated business growth from a new startup to a six-figure business within the first two years utilizing a subscription-based business model.
•	Managed a team of five by delegating tasks, providing feedback and training, and facilitating professional development.

Owner, Business Consultant, CRM Administrator

Thomson Reuters

•	Completed Salesforce Administrator tasks such as creating up new fields and workflows, email templates, reports and dashboards, streamlining processes, troubleshooting, and user management.
•	Created and implemented business process updates within Salesforce Service Cloud to increase the efficiency of the technical support team.
•	Collaborated with Product Management, QA, Technology, and client-facing teams to propose, implement, and test new functionality and resolve defects within the existing software using agile development.
•	Served premier-level clients by answering questions, providing product suggestions, giving training, and escalating cases.
•	Delivered weekly product-specific technical training to business teams which helped staff when interacting with client admins and end-users.
•	Created and maintained a robust documentation library with over 150 articles and FAQs using Salesforce Knowledge.

Technical Meetings Expert - Product Specialist & Salesforce Administrator

•	Assisted premier-level customers through phone and email support cases with advanced technical issues for the company’s SaaS products using Salesforce.
•	Evaluated support cases based on urgency, number of clients affected, scope and escalated accordingly.
•	Organized and led a monthly meeting between the Client Implementation Managers and Support Team and presented ideas for cross-team communication and product improvement. 
•	Completed Salesforce Administrator tasks such as setting up new fields, creating email templates, editing processes, troubleshooting, and user management.

Application Analyst - Tier 2 Technical Support

As a Salesforce Consultant and Client Service Manager at The Hunley Group, I leverage my 10x Salesforce certifications and my CRM expertise to deliver end-to-end solutions for clients across various industries. I have over 8 years of experience in Salesforce and SaaS, and I am passionate about improving business processes and increasing efficiency.

I excel at Salesforce configuration, data management, troubleshooting, and training, using tools like Validity DemandTools and Jira. I also have experience with Salesforce CPQ and automation, and I have completed multiple Salesforce Superbadges and projects. My goal is to help clients achieve their business objectives and maximize their Salesforce ROI.

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