Zayo Group

• Work with & PM internal groups for orders including OSP, Engineering, & ISP to push orders through to completion.
• Proven ability to multi-task in a high pressure environment; ensure effective delivery of priorities to meet targets & objectives.
• Able to work without direct supervision and to solve problems using own initiative.
• Provided effective and timely communication to customers, vendors and project teams. 
• Set goals and report on progress and project timelines.
• Handle and resolve customer problems or escalate through Management if necessary
• Work directly with customers to provide timelines, order status, identify & troubleshoot potential issues, and answer questions via weekly trackers, emails and/or Zoom calls.
• Provide support services and trouble resolution up to and through order installation.

Service Delivery Project Manager

American Telesis

Telecommunications Sales and Provisioning

Provisioning Manager

• Design and provision circuits for T1, T3, Ethernet, MPLS and DIA services. 
• Work closely with team members, sales, billing, customers and vendors.
• Provide excellent customer service through vendor management, close attention to details, anticipate and solve problems, and update customers in a timely manner.
• Maintain professionalism while communicating with vendors and customers.

Provisioning

Inman's Auto Rescue

• Create and maintain databases and spreadsheets used to track recruiting and hiring; new employee evaluations and tests; and training progress of all employees. 
• Responsible for creating and maintaining employee information including personal data, compensation, tax data, and access to timecards, email, databases and software. 
• Recruiting, interviewing, hiring, training and scheduling of all new employees.
• Supervision of 150 employees to include organization of disciplinary forms and associated documentation of employee relations issues, promotions and terminations.

OnBoarding Manager

Rock Star Entertainment

• Complete basic clerical duties as well as create and maintain spreadsheets. 
• Update Quickbooks to include accounts payable, accounts receivable, payroll, and bank reconciliations (monthly and annually).  
• Hiring and training of employees including organization of new hire paperwork.

Operations Manager

C Watts & Sons Construction

• Completed word processing, correspondence, filing, and data entry. 
• Responsible for assisting home office with billing, accounts payable and accounts receivable, and spreadsheet creation and maintenance.
• Scheduling, file maintenance, pre-screen job applicants and complete orientation paperwork, prepare job binders and legal paperwork, including permit applications.

Office Manager

Legislative Assembly of Ontario

• Composed speeches to be presented by the Member of Provincial Parliament and organized briefing notes and itinerary for speaking dates, including travel arrangements  
• Completed word processing, correspondence and data entry. 
• Scheduled and attended meetings in order to report information to the member.  
• Created monthly newsletters, informational booklets and presentations.

Legislative Assistant

I have spent the last nine years in Telecommunications, surprisingly since I had zero knowledge of the industry when I started.  I've learned to love the industry and the customers I work with.  I enjoy thinking outside of the box for solutions to meet my customers' needs and I pride myself on my organization skills, communication,  and high expectations of myself and those around me.

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