Onboard

Support Solutions Manager - TL

• Offering expert guidance and support to property managers and staff, while maintaining empathy and delivering concise communication to ensure swift and effective resolution of their technical needs.
• Collaborating closely with account managers and property staff to address escalated issues for residents.
• Effectively troubleshooting high-touch issues, including area-wide and community-wide outages, billing discrepancies, and challenges with service providers.
• Proactively engaging with various partners and service providers to identify and resolve issues affecting the delivery of tech amenities, ensuring a seamless service experience.
• Proposing enhancements to business processes to elevate the team’s effectiveness.

Community Support Specialist

Hilltop Public Solutions

•	Created a 46% reduction in manual effort by engineering an online vendor registration process via WordPress.
•	Dramatically increased online sales funnel success rate by automating scheduling and calendaring needs for clients. 
•	Focused qualified leads handling by integrating Nutshell as our Customer Relationship Management (CRM) tool.
•	Established business operations policies and procedures.
•	Manage office staff, including hiring and training.

Project Manager

Ginger's Custom Apparel

•	Reduced capital and labor expenditures 53% by migrating to outsourced manufacturing.
•	Increased sales by 50+% YoY by refining website processes and marketing funnels.
•	Handled all accounts receivable, accounts payable, and payroll.
•	Managed, hired, and trained administrative staff.

General Manager

Custom Canvas Prints

•	Maintained a 97% on-time project delivery rate. 
•	Collaborated with customers to refine art mockups for production. 
•	Drafted and updated website content and marketing plans.

Franklin Covey

Liaison between the client, creative content team, and technical staff for FranklinCovey.com development efforts. Developed technical specifications, planned, and reviewed user interface design, page layout, and site structure. Updated project plans and documentation as requirements and priorities changed and communicated to the appropriate staff members. Troubleshot, tested, and oversaw the launch of new site products and features. Created, grew, and maintained the keyword marketing program. Increased the eCommerce revenue by over 10%. Implemented online marketing strategies directed at over 5 million unique visitors yearly. Responsible for ensuring the quality and consistency of the company branding, marketing messages, and strategic initiatives.

Technical Project Manager

InfoTrust

Benefits coordinator for the Salt Lake City office with responsibility for maintaining attendance records, vacation, and sick leave accruals, 401(k) plans, short-term and long-term disability, timesheets, and expense reports. Organized and facilitated the complete relocation of the Salt Lake City office during a corporate merger. Supervised administrative staff.

HR Manager

Savvy project manager with over 5 years of expertise, adept at orchestrating large, intricate projects. Skilled and accomplished in creative problem-solving, team motivation, and clear communication. Adept and practiced in analyzing and optimizing business processes, including automation, documentation, and change management practices.

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