Jan Richter's Linkedin Analytics

A highly dynamic, passionate and energetic customer experience transformation expert with 15+ years of experience gained in domestic- and global travel retail through diverse channels. Extensive experience in the fashion- and accessories-, watches- and jewellery-, toys- and regionals categories with a proven track record in general management, strategy- and business development, retail management and implementation within the global premium- and luxury industry. Successful accomplishments in brick-and-mortar- and omnichannel retailing including management of overall profit center responsibility within highly dynamic markets. Driven by a strong entrepreneurial mind-set with the ability to envision the big picture, think outside the box and drive business ideas from concept to implementation. Strong experience in developing international commercial operations including shop layouts, category management, brand strategy, multi-channel retailing, digital transformation, customer service operations, supply chain, customer loyalty programs and center management. Passionate about leading and empowering people with a strong competence in developing, engaging and connecting cross-cultural teams.