Zoro.com

Customer Support Representative

Black Tech Denver

Black Tech Denver exists to bring underrepresented communities (Black people, people of color, LGBTQ+, neurodiverse, etc) in tech together through career and social networking

Founder

Sauce Labs

Learning in an open source environment, working on a team project built around Selenium.
Currently working with Vue.Js, Express, Node.Js, MongoDB/Mongoose, Strapi
Being mentored by amazing leaders in content, writing, software QA, development, user experience, user research and design.

Open Source Fellow

Generation USA

Recently completed a full time junior web developer cohort with Generation USA, part of the Verizon Skill Forward Initiative

Worked on behavioral/soft skills such as : proactiveness, communication, teamwork and orientation to detail 

Learned programming fundamentals such as code foundations, command line, Git, GitHub, SCRUM 

Learned web development fundamentals such as : HTML, CSS, Bootstrap & Website Building

Learned Javascript for Web Development including : basic data types, operators, conditionals, functions, scoping, program flow, object-oriented framing, asynchronous javascript & requests, DOM manipulation

Jr Web Developer Cohort

Keller Mortgage

At Keller Mortgage, I provided client focused service to families purchasing and refinancing homes. I communicated with loan officers, closers and underwriters to relay updates, reached out to title and insurance companies as well as appraisal providers to schedule services and gather all documents necessary to close home loans.

Mortgage Loan Processor

Instacart

Customer Support Agent

General Assembly Atlanta

During my time at General Assembly, I was able to learn the basics of HTML, Javascript, React and Python. I learned an overview of basic computing, data structures, networks, APIs, design patterns and algorithms and was able to build interactive, full stack web applications using Javascript, React, Django and Python to name a few languages and libraries. I was able to communicate effectively with a development team, manage expectations and timelines when it comes to project management and learn how to debug and find answers when I run into problems with code and logic.

Software Engineering Fellow

SunTrust

I provided quality loan processing in a paperless work environment, reviewed files for adherence to underwriting standards and ensured completeness of underwriting submissions. I maintained positive working relationships between peers and managers as well as with clients, realtors, builders, referral sources and other internal partners. I acted as a liason between client, loan officer and/or realtor, underwriters, closers and other internal partners to collect necessary documentation while providing current loan statuses and closing on time. I was able to use Empower loan origination system, met monthly performance metrics (productivity/quality) and satisfactory client delight survey scores.

Greenleaf Management, LLC

Managed leasing (2) and maintenance (3) staff for Pinewood Townhomes (174 unit apartment and townhome community).
Marketed available units in surrounding retail centers and online.
Responsible for increasing occupancy from 78% to 96%.
Managed (1) maintenance technician for The Pines (66 unit apartment community).
Responsible for increasing occupancy from 80% to 99%
Responsible for the oversight and delegation of all maintenance requests.
Communicated with and scheduled vendors.
Monitored weekly vacant unit turns.
Collected rents and fees.
Managed property expenses and budget.
Walked units to address resident concerns.

Property Manager

Assurant Specialty Property

Property Damage homeowner insurance claims for Citimortgage and Citibank

Provided excellent customers service	to CitiMortgage	and	Citibank homeowners, insurance	adjusters,	contractors and	other	third	party	callers.
Assisted in progressing insurance property	damage claims.	
Gave  endorsement	procedures for third party	insurance	claim	 checks.	
Assisted with required documentation	for claims.
Requested	inspections for	repair progress.	
Disbursed	funds.	
Monitored	homeowner’s insurance.

Customer Care Specialist

Hello! My name is Janackeh (pronounced : Jan-uh-kuh) and I am first and foremost a community builder. I am passionate about curating engaging and thoughtful communities in tech and love sharing resources for beginners and career transitioners into tech. 

I have previously worked both client side and with remote teams in the mortgage industry for 6 years and have brought that knowledge and experience to the tech industry. 

My focus is on technical community overall. I excel in content creation, in person and online event organization and curation, brainstorming, quickly grasping new technology and I cannot wait to thrive and grow on your software team!

Feel free to message me here on LinkedIn!

ABOUT ME :
- Open to new opportunities
- Over 20 years work experience
- Organizer & founder of Black Tech Denver, a networking group for underrepresented (Black, POC, LGBTQ+, neurodiverse, etc) communities in tech 
- 2 Bootcamp graduate - 
General Assembly Full Stack Software Engineering Immersive, Atlanta 2019
Generation USA, Jr Web Developer cohort, Denver 2022
- 6 years mortgage industry experience
- Completed a Web Developer bootcamp with Generation USA in 2022 & completed a Full Stack SWE bootcamp with General Assembly in 2019
- Always learning

CONTACT :
Email: janackeh@gmail.com
Resume : https://janackeh.me/resume
Github : https://github.com/janackeh
Portfolio & Blog : https://www.janackeh.me

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