Degreed

Independent Consultant

Self

Sabbatical (Soulbbatical)

Business Transformation Consultant

Led team of 8 Client Success Managers across the United States, Brazil, and Australia managing Enterprise and Mid-Market global clients.
+ Coached team members on client success management approaches and techniques.
+ Served team as an escalation point to navigate difficult conversations, mitigate risk and resolve conflict.
+ Quadrupled the size of Enterprise team from 2 Client Success Managers to 8 Client Success Managers by recruiting, hiring and enabling team to manage and support global clients.
+ Helped to establish the Client Success-LATAM team (based in Brazil) - now a team of 3 people.

Director, Client Success - Central U.S., LATAM, ANZ

Managed 12 strategic, large enterprise and mid-market client relationships representing more than $3 million in ARR. Accountable for driving successful adoption of Degreed across client portfolio.
+ Co-developed initial implementation and client success framework to formalize client engagement and management process.
+ Developed and delivered product training sessions, marketing communication and transformation
strategies; user adoption metrics and measure of success; coordinated and led client user group meetings.
+ Influenced clients through change management discussions to drive awareness and adoption of Degreed expanding the user base.
+ Average increase in adoption across portfolio: 43%

Client Success Manager

Cornerstone OnDemand

Managed 20 client relationships representing more than $6 million in revenue.
+ Consulted clients on talent management process change and workflows leveraging CSOD modules to drive client engagement and success.
+ Increased client engagement and advocacy by 47% in one year across account portfolio by educating clients on talent management processes leveraging technology, effective release management processes, and delivering live event webinars to ensure a successful partnership.

Panopto

Collaborated with sales team to develop, grow and expand use of the Panopto enterprise video content management platform across client portfolio.
+ Developed and led product education and consulting sessions with prospects and customers to
demonstrate the value of the platform.
+ Delivered compelling presentations to drive awareness and adoption through customer goal planning, internal marketing and value measurement.

Learning Solution Consultant

SkillSoft

+ Provided pre-sales and post-sales support for key, strategic Fortune 100/500 customers.
+ Cultivated customer learning programs ensuring they aligned to business objectives.  
+ Provided exceptional service through project management and marketing to promote and measure organizational impact.
+ Consulted customers on learning management system implementations to ensure successful launch.

Learning Strategist / Solution Architect

+ Provided pre-sales and post-sales support for Fortune 500 customers in IL, WI, MN.
+ Aligned eLearning programs to job roles and competencies to drive eLearning adoption and use across organizations.  
+ Facilitated user group meetings and led workshops resulting in strengthened customer partnerships.
+ Consulted customers on learning management system implementations and integrations (with HRIS and/or TM systems) to ensure successful launch and ease-of-access and use of eLearning.

Learning Consultant

(Skillsoft acquired NETg in 2007)
Spearheaded development of elearning products at NETg (acquired by Skillsoft) with development teams and introduced bundled solutions and pricing to create up-selling opportunities – representing $32 million in product revenue.
+ Ensured 8% growth through successful management of multiple product lines.
+ Developed kits and presented training and enablement sessions for sales teams and channel partners (80-100 salespeople).
+ Delivered product launches, industry trends and competitive updates to global sales teams through high-impact presentations, written overviews and discussions.

Product Marketing Manager

Led generation of new account business, channel partnerships to drive new revenue and proactively managed existing client business to expand revenue across Chicago-land territory. Achieved 106% of annual sales quota.

Account Manager

Consulted with clients and led elearning software project planning implementations. Developed and
recommended marketing plans to drive usage of elearning programs.
+ Installed learning management system software and eLearning content on client systems.
+ Led local user groups and marketing campaigns through monthly and quarterly direct mail pieces
(newsletters, postcards, etc.) to drive awareness and promotion of elearning products and services.

Implementation Consultant

Creative, empathetic customer success professional with broad and deep experience in SaaS EdTech. Inspired to serve, solve problems and drive value.

CliftonStrengths Top 5 Themes:
Empathy – Adaptability – Developer – Activator – Positivity 

Specialties include:
- Customer Success & Advocacy
- Change Management
- Consulting
- Coaching
- Talent & Learning Experience Systems

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