arapio ltd

Having identified the need for therapists, technicians and practitioners to be able to keep secure and comprehensive client records which are quick and easy to create I created our cloud-based consultation and record keeping software.  Based on the traditional paper systems the industry has used for years - we've just made it slicker, quicker, secure and modern.  Our mission is to keep this an affordable PAYG system for everyone from single users to chains and spas.  All clients deserve to be treated safely and all businesses have the responsibility to do this.

Managing Director

EnrolPay Limited

Responsible for managing the customer support function within the company.  Covering Live Chat, email and telephone support, I deal with a wide spectrum of users - from single person organisations to those with thousands of employees. Excellent communication skills, time management, and accuracy in data processing are all required on a daily basis as I oversee all aspects of Payroll Processing. Newly engaged in the Temporary Worker section of Enrolpay, dealing predominantly with the hospitality industries.

Customer Service Manager

TimeOut Salon Ltd

I'm still doing what I love - albeit on a part-time basis - hands-on therapist treating the general public.  What an amazing opportunity to make a positive difference to every person you meet in your working day. I honestly can't think of a down side!
Add some accounting, sales and marketing, staff management and all the other unmentioned yet time-consuming activities of running your own business and yes, I still love it.

Director

E'sense Spa

What an incredible start to my career in the beauty industry.  
I was responsible for designing and creating the first ladies spa in Riyadh in the 5 star Kingdom Centre. My remit included branding, product/equipment sourcing, all budgeting/financial reporting and management of 20 staff.  12 hour days, 6 days a week. My clientele were predominantly the Saudi royal family and diplomatic society. A challenging but hugely rewarding position.

Spa Manager

My goal is to create great standards of safety, client care and service within the hair, beauty, holistic and aesthetic industries.

With almost 20 years in the beauty industry as both a hands-on therapist and salon owner/manager I have an extensive experience of the full range of skills needed to succeed in the industry.  

Graduating with Distinction in CIDESCO and ITEC Hons and having treated many members of the Saudi royal family and diplomatic sector, exemplary customer care is something I know about!  Having run a profitable salon in a small town in south-west Scotland for 15 years - cost efficiency and client retention are other skills I have honed. 

An acute awareness of the need for improved regulation of standards is what drives me to make the industry the best it can be.

Taplio

Janice Beck's Linkedin Analytics

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