MarketSource Inc.

Leader of team that supports the organization in the areas of client implementation, strategic project management, organizational change management, and business process engineering.

Manager, Retail Project Office

Senior IT Project Manager and Scrum Master, PMO

Managed the resources and work for all functions of the Commercial Innovation Team, including process engineering, technology (Salesforce.com), instructional design, and videography.  The Commercial Innovation Team is responsible for continuously improving service delivery in order to create more value for customers and employees.  The team uses an engineering approach based on strong, fundamental practices and proven methods to provide continuous process improvement.

Commercial Innovation Team Manager

Qualisys Employment Screening, an Allegis Operating Company

* Provided technical support for accounting, drug testing, and exam services departments through systems configuration and SQL reporting.
*  Defined & managed project schedules, analyzed requirements, and developed systems for concurrent IT projects.
*  Manager of the Provider Network department, which provides contract negotiation and customer service support for a network of over 6,000 contracted clinics.
*  Designed new departmental process flows & automated systems to improve efficiency.

Business Analyst & Manager

Hewitt Associates

*  Managed the Health and Insurance team of business systems analysts and programmer analysts on a multi-client, multi-service team. 
*  Supported DB2 databases that administer insurance benefits for Fortune 500 clients.
*  Accountable for all analysis, system configuration, and documentation completed by technical team.

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