Honeywell

 Led and managed technical projects, achieving a 25% increase in project efficiency.
 Investigated and resolved technical issues promptly, resulting in a 30% decrease in downtime.
 Successfully implemented and deployed Honeywell Solutions, contributing to a 20% improvement in customer satisfaction.
 Educated customers and field technicians through comprehensive documentation, leading to a 15% reduction in support inquiries.

Field Service Engineer II

Verizon

● Remote support to Field Engineers with the integration of new equipment into the network. Help to identify and troubleshoot network issues that arise. This may include: alarm verification, remote resolution, cell site access assistance, network data trending and documentation.
● Monitor and react quickly to issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch & data network elements; including 5G, 4G LTE, EVDO, CDMA, VoLTE, and EBH networks.
● Serve as VZW primary contact while vendors are on site performing equipment upgrades.
● Interact with vendors to obtain root cause analysis’ for all sector carrier outages, immediately obtain/create and distribute preventive procedures to avoid recurring outages, and works with field engineers to drive the vendors to deliver the final resolutions/fixes required to prevent future outages.
● Analyze network coverage to ensure contiguous communication, and network integrity - preventative and remedial maintenance of customer facing network elements with attention to issues with data drops, diversity imbalances, azimuth verifications, antenna down-tilt settings.
● Ensure networks operate at peak performance, exceed VZW performance KPIs, and comply with all Maintenance engineering configuration guidelines and directives.
● Run standardized diagnostics and reports from the many networking tools used to baseline network element performance. 
● Oversee the troubleshooting and restoration efforts for all regional CDMA, LTE, 5G and EBH network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact VZW network services.
● Manage operational standards; including development of best practices, troubleshooting techniques, tools used for fault isolation and performance monitoring.

FAST Team Engineer

T-Mobile

	Managed 22 markets in the west region, including LA, Phoenix, Las Vegas, Upper Central Valley
	Used ticketing systems such as SAMS, Sprint-Vision, CTDI, NOKIA NETACT BOLT, Slipped, and PIER to manage severity 1 and 2 tickets. 
	Performed Remote Integration and RAN Support. Specialized in Sectors OOS tickets and BTS OOS tickets. 
	Proactively performed data audit, SW/FW audit, SW upgrades, and health check of the OSS if needed
	Performed Troubleshooting of networks and sites remotely. 
	Administered all network operations on a 24×7 basis. Product configuration/integration work for RAN Nodes (ENB/BBU/RRH)
	Provided technical backup to consumers on all network-related incidents.
	Coordinated with field resources and vendors to enhance the network.
	Managed all servers and application processes for maximum availability.
	Speciality in BTS sectors out of service tickets GEO areas 3 and 4. OSS knowledge and understanding of RF KPIs& RFDS.
	Collaborated with teams, resolved all issues, and provided advice for business growth.
	Administered and Implemented site technical programs inclusive of enhancing delivery/supply for clients

Network Operations Specialist II

TeleWorld Solutions

	Responsible for remote commissioning and integration (C&I) work for ongoing 4G LTE and 5G NR (NSA) projects.
	Remoted integration of new 4G and 5G sites into the tier-1 operator’s network and tier 2.
	Migrated/rehomed 4G and 5G sites from legacy OEM to a new platform
	Interpret RF/IP CQI, execute scripts on production EMS/OSS,
	Performed alarm checks, cell-state checks, parameter audits, and submitted daily reports for newly commissioned sites
	Minimized site down-time during migrations
	Escalated all trouble sites to the SME promptly
	Worked closely with RF field test team and support lock/unlock and tilt change requests
	Responsible for ensuring target run rates and quality assurance in a high paced environment
	4G and 5G parameter configurations
	ENB configuration changes, software/firmware upgrade, migration activities.
	EMS/OSS and Unix command-line operations

Commission and Integration Engineer

Sprint

	Worked consistently with vendors to test circuits and dispatch personnel to remote sites through vendor ticketing systems.
	Responsible for monitoring networks, system testing, and troubleshooting, facilitating corrective actions, dealing with escalated issues, and other
	Maintenance of network resources, including all connected devices and circuits enterprise-wide. 
	Worked with fellow team members to collaborate and ensure 24/7 support
	Coordinated with field resources and vendors to enhance network-related issues and customer problems.
	Administered and managed the maintenance and repair work of network servers and system components.

NETWORK OPERATIONS ANALYSTS II (REMOTE & TEST ENGINEER/RAN)

Glotel, Inc.

	Responsible for the layout, loading, integration, and technical support of translations & provisioning for the entire T-Mobile wireless network and platforms. Interfaced with regional markets, Tier 3, roaming network data management, engineering, and operations for day-to-day and project-related network translation issues and collaborated with Project Managers, RF Engineers, and Outside Vendors with ongoing equipment upgrade projects. 
	Implemented the most complex translation & provisioning commands on the latest platforms. May be representative to other carriers to design and coordinate network configuration. Identifies least cost routing.
	Led Rehome and other projects to install complex network translations. Identified root cause and made recommendations to mitigate future risk. 
	Conducted complex switch translation & provisioning activities for new process and product implementation in RAN. Provides technical support for hardware and software problems related to provisioning. 
	Supported pre and post-launch optimization and alarm management for UMTS/LTE RF networks. 
	Provided support to the construction and alarm clearing crews in various markets to ensure minimum impact on the LIVE network while adding new elements.
	Created and implemented scripts to account for hardware changes on-site to support construction crews in completing their job with minimum impact on customer KPIs. For example, changing one radio type to another, redefining/defining RET configuration after an antenna swap/install, define any SQUIDs added on site.

BTS OPS Engineer (Field) LTE & 5G

Volks Resources

	Performed inventory checks and storage organizing for Ericsson/Verizon/Nokia
	Performed full 5g install for Verizon wireless
	Installed 6630, r657, 66 blocks punch down, and GPS of Ericsson equipment for Verizon.
	Performed power cutover and breaker swap out from 50 amps to 100 amps for new 5g equipment
	Performed integration of 6630 in several markets. Also swapped jumpers for new radios.
	Completed fibre scoping, installation, and fibre cleaning of new fibres for 5g.
	Completed cop according to Ericsson and Verizon standards.
	Worked with switch on alarm clearing and port provisioning.

BTS Engineer 	

Soft-QL 

	Assisted in equipment records along with pickups and drop-offs of 5216 units. (AT&T)
	Router configuration, migration, and troubleshooting of 5216 and XMU (AT&T).
	Assisted with script building and troubleshooting.
	Assisted with multiple carriers add configurations along with fibre cleaning and fibre scoping. 
	Performed call tests on all carriers and technologies using the Ericsson SRS tool.
	Completed and uploaded cops using Softql software and app. All cops are approved by at&t. 
	Responsible for all critical and significant alarms in MSCS and BSCS. 
	Troubleshot and isolated transport-related faults, t1/t3/oc3/oc12.

BTS Engineer

Verveba Telecom

	Assisted in equipment records along with pickups and drop-offs
	Router configuration along with troubleshooting 5216 and XMU (T-Mobile).
	Smart-laptop creation and integration along with 5216 scratching of load and manual integration.
	Fibre cleaning and routing, transport cable routing, and cable dressing. 
	Closeout package validation along with inventory hardware organization. 
	Assisted other engineers with SL creation and integrations. 
	Troubleshot of the smart-laptop codex and syntax errors. Worked with Ericsson script and integration team to solve issues.

BTS ENGINEER (FIELD)

Ericsson/WTIS LLC/Cingular

	Troubleshot and repaired Nokia Ericsson and Clear-wire equipment regarding Sprints Network.
	Installed, calibrated, and repaired transmission systems such as Microwave (Huawei, Exalt, Lynx, and Exalt) or Telco (T1’s DS3’s, Fiber) used to support BTS Cell Site backhaul.
	Performed tasks associated with Cell Site preventative maintenance. Also teamed with RF Engineering team for DAS expansion. 
	Collaborated with other technicians and RF Engineers to repair and optimize the cell site network.
	Commissioned and integrated new BTSs and DAS systems if needed to launch new cell sites.
	Provided direction to Tower Crews engaged in troubleshooting antenna and line systems
	Evaluated and addressed antenna systems "sweeps"; interpreted using a spectrum analyzer to identify anomalies and troubleshoot effectively
	Evaluated and provided feedback (via red-line process) to personnel engaged in the development.
	Complied with all company safety policies
	Assisted in the development and upkeep of network and equipment records. 
	Routed and Switched along with Migration/Integration of various technology platforms for DAS and BTS. 
	Router configuration along with DUL and DUS configuration. DAS Node Installation and Configuration
	Created Commissioning Files for VOCE and UMTS-PCS Configuring MHAs and RETs Team supports Site support and put efforts into resolving issues, 
	Remoted and Onsite Installation and commissioning VOLTE 700/1900/2100 Mhz Integration LTE1900/2100/700, GSM1900 and UMTS 1900/2100 Drive Testing, E911 Call Testing.

RBS Field Technician

Team player, Initiative, tenacious, energetic , reliable, and adaptable remote telecom professional with 8+ years in customer escalation support, network administration, and systems administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform. Well-versed with theories, principles, practices, and techniques of telecommunications. Strong experience and technical ability in troubleshooting problems in network systems.

 @ Skilled in Telecom analysis to determine core network requirements. 
 @ Skilled in fundamentals of remote access and Integration. (OSS, 4G, 5G) 
 @ Skilled in supporting telecommunications server, hardware, and software applications.
 @ Strong experience and technical ability in troubleshooting problems in network systems.
 @ Exceptional organization skills, ability to prioritize, and manage multiple tasks simultaneously.

I am looking for an exciting company to bring synergy and effieciency to in theTelecommunications field where I can grow and embark on new skills.

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