James Sanchez's Linkedin Analytics

With over 8 years in customer success, service, and management, I’m a revenue-driven leader passionate about delivering results that fuel business growth. As Manager of Customer Success at LeanLaw, I’ve led initiatives that added over $200,000 in ARR and achieved a 10% NRR increase in a single quarter. My focus is on building scalable processes, empowering teams, and aligning customer success with business outcomes. What sets me apart is my strategic mindset and ability to connect the dots between customer success and revenue. I thrive on creating holistic strategies that span the entire customer journey—from advocacy and retention to expansion and growth. I’m also committed to fostering inclusivity in leadership. As a transgender and autistic professional, I aim to inspire future leaders by demonstrating that diverse perspectives drive innovation and success. In my downtime, I manage social media for local bands, garden, and channel creativity into solving challenges with fresh perspectives—all of which inform my approach to leadership and customer success.