SHERPANY

- Customer support (1st level) for international customers (EN, FR, IT speakers)
- Troubleshooting and problem solving of customers requests
- Ticket opening (through Jira system) to Product Dept. to solve technical software issues reported by customers
- Team KPIs analyst with the use of company's CRM Salesforce
- Referent Translator (IT, FR) for company's marketing contents
- Referent Translator (IT, FR) for software sections through the use of Transifex system
- Creation of articles (in English language) for company's internal knowledge base
- Internal support for Customer Success Managers

Customer Happiness Engineer

Bonfiglioli

- Customer contracts registration, invoicing, and data management with SAP system
- Key Accounts management, commercial correspondence & customer problem solving
- Support and management of commercial contacts with branches (France, Spain, Germany, Brazil, USA)
- Back-office support for Sales Agents
- Coordination with Production and Logistics Departments for lead-time management and shipments
- Management of general administrative and accounting tasks, such as deadlines and other organizational matters

Customer Care Specialist

Carl Fuhr GmbH & Co. KG

- Contact management of Western Europe based customers (Italy, France, Portugal and Spain)
- Customer contracts registration and invoicing with SAP system
- Commercial correspondence by phone and e-mail with foreign customers
- Customer problem solving
- Back office support for Sales Area Managers
- Management of general administrative and accounting tasks, such as deadlines and other organizational matters

Sales Administrative Assistant

TIMOCOM

- Master data maintenance and registration
- Customer complaints management (in charge for French and Portuguese customers)
- Management of collection procedures through written and telephone reminders of outstanding claims
- Issuance of billing relevance documents for the German headquarter and the external branches (located in Hungary and Poland) aswell as the organization of additional supporting activities
- Management of general administrative and accounting tasks
- Support of the switchboard

Collection Specialist

G.D S.p.A.

- Customer contracts registration and invoicing with SAP system
- Commercial correspondence and customer problem solving (responsible for Northern Africa/Middle East, French speaking African countries, South America, Romania and Taiwan markets)
- Tender documents preparation and management
- Back office support for Sales Area Managers
- Accommodation, pick-up service and reception organization for customers during their visits
- Visa purposes Letter of Invitation issuance for customers

OSCARD • Communication Agency

- Data collection for market surveys
- Organization of promotional campaign in Europe
- Correspondence management by phone and e-mail with other European agencies
- Partner agencies data management and registration

Administrative Assistant

- Interpreter and cultural mediator at international exhibitions in Bologna and Emilia-Romagna region

Interpreter and Intercultural Mediator

Ozu Film Festival

University Internship Program
- Short movies translation and subtitling with “Subtitle Workshop” application (mostly from EN and FR languages to IT language)

Subtitling Editor and Translator

Dedicated and hard-working "made in Italy" resource who is familiar with working in a multicultural environment, experienced in interfacing with customers worldwide. 
Skilled at communicating with different cultures through the fluent knowledge of languages and thanks to excellent intercultural competences. 
Able to manage the assignments rapidly and in an organized manner. Comfortable working both in a team and independently. Willing to find an international, dynamic, remote-friendly and modern working ambience.

Taplio

Jasmine C.'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Jasmine C.'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Jasmine C.'s Linkedin Analytics