Jasmine Reynolds, CCSM, CSM's Linkedin Analytics

✨ Meet Jasmine Reynolds: An award-winning Enterprise Customer Success Executive and recognized industry thought leader with 15+ years of transformative experience across Life Sciences and SaaS. Named among EverAfter's Top 25 Most Creative CS Leaders (2024) and a two-time Top 100 Customer Success Strategist, I bring strategic vision and proven expertise to every customer partnership. 🎯 As a conference speaker (Rocketlane Propel 2023 & 2024) and industry correspondent, I'm passionate about sharing insights on building scalable customer success organizations and driving exceptional enterprise value realization. My track record speaks for itself: managing multi-million dollar portfolios with 98%+ retention rates while consistently driving significant expansion revenue. 💫 Expertise that sets me apart: Strategic Enterprise Account Management Value-based Selling & Revenue Growth Change Management & Customer Advocacy Executive Relationship Building 🌟 Beyond the metrics, I'm a certified Scrum Master who believes in the power of authentic connections. Whether I'm mentoring through Women in CS, speaking on diversity in tech at Success in Black panels, or serving as a Growth Coach with Catalyst Coaching, I'm committed to elevating our CS community. Let's Connect! Reach out to: 🎤 Book me for your next conference or panel 🎙️ Feature me on your podcast or webinar 💡 Discuss CS strategy and leadership When I'm not driving customer success: 🐻 Proud mom of two amazing humans 🤓 Marvel enthusiast 🔭 Amateur astronomer (because space is fascinating!) 🏌🏽‍♀️ Weekend golfer perfecting my swing