Global Payments Inc.

Internal Communications Content Manager

Secureworks

(Laid off with 15% of the workforce)
• Supported the office of the CEO to drive organizational and cultural change as the business transformed from an established Managed Security Service Provider to a SaaS-led business.
• Partnered with employee-facing teams, including HR and IT, to craft messaging and drive teammate engagement, contributing to 85% employee satisfaction as of May 2023.
• Designed and executed a 360 communications strategy for the annual Employee Engagement survey, resulting in an 80% completion rate. 
• Produced the annual Company Kickoff at the beginning of the new fiscal year to set strategic initiatives, objectives, key results, and investments for teammates.
• Produced the monthly All-Hands meetings for 1,800+ employees, coordinating with nine executive leaders to develop a monthly agenda that drives strategic progress, produced the Microsoft Teams Live meetings, facilitated Q&A, and published follow-up Q&A and the final recordings. 
• Maintained the editorial calendar for Internal Communications, collaborating with strategic partners in IT, legal, marketing, and sales to drive awareness for upcoming corporate initiatives and events.

Senior Specialist, Executive and Internal Communications

Internal Communications Advisor

Newell Brands

• Leveraged content management systems to manage the day-to-day community engagement and social listening activities for multiple global home fragrance and food brands.
• Audited social media accounts daily for competitor mentions, issues management, consumer complaints; respond to consumer feedback with empathy.
• Collaborated with customer service and brand marketing teams to address brand sentiment, product and order issues.
• Drafted time-sensitive responses to consumer messages and in-feed comments during high volume or controversial moments in time, crisis events, promotions and product release dates.

Assistant Manager, Brand Communications

The Wilbert Group

Public Relations Fellow

Melissa Libby & Associates

Melissa Libby & Associates is a public relations firm that specializes in restaurants and hospitality. After completing the Fall 2019 internship, I was brought on as a part-time contractor to assist the social media and account management teams.

Produced work for the following clients: gusto!, Zunzi's Takeout & Catering, Johnny's Hideaway, Drift Fish House & Oyster Bar, Ole Reliable, Perks Coffee, Cowboy Chicken, Zoup! Eatery.

Public Relations Intern

U.S. Coast Guard

Release from Active Duty: June 2016; Reserve Discharge Date: September 2019

Petty Officer Third Class | United States Military

I worked with senior leadership at the service academy to prepare the students for a career in the military.

•	Managed 250+ military records within the cadet servicing personnel office at the Coast Guard Academy in compliance with all federal government records management policies and procedures.
•	Drafted internal communications regarding training, payroll and separation procedures, requiring extensive knowledge of human resources related policies and procedures; recognized as a cadet administration subject matter expert.
•	Personally processed, registered and issued more than 500 Common Access Cards as a Primary Defense Enrollment Eligibility Reporting System manager and Real-time Automated Personnel Identification Card Systems administrator.
•	Supervised the Coast Guard Academy Cadet Exchange Program; wrote travel orders, ensured cadet logistics and challenges were successfully mitigated during temporary duty assignments.

Yeoman | Human Resources & Internal Communications

UCB is a multinational biopharmaceutical company with U.S. headquarters in Atlanta, Georgia. Working in corporate communications, I gained experience writing multiple blog posts for internal intranet.

•	Oversaw the documentation of global media coverage of company leadership and innovations.
•	Wrote copy for the weekly newsletter, which was distributed to an audience of 500 Atlanta employees. Utilized Bananatag to track open and click rates of internal emails disseminated.
•	Managed and developed postings for social media; conducted extensive research to remain knowledgeable about what was trending; posted engaging content, resulting in a 15% increase in followers and engagement.

U.S. Communications and Public Affairs Intern

The Dinner Table Documentary, Inc

The Dinner Table Doc is a New York City-based nonprofit that provides media literacy workshops and self-esteem building events for young women of color. As a remote intern, I developed project management skills while creating social media content for the brand.

• Led interaction efforts; interacted with followers by live-tweeting relevant television and award shows, resulting in an increase in engagement.
• Scheduled and deployed content on Facebook, Instagram and Twitter to promote upcoming events.

Social Media Intern

Internal & Executive Communications | Employee Experience | Military Veteran

I am passionate about creating and delivering impactful messages that inform, engage, and inspire diverse audiences.

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