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Share the best stuff: When you witness an example of great Customer Experience, share it with everyone — and encourage everyone in your organization to do the same. Get to the root cause: Instead of dedicating time and resources to triaging common customer complaints, brainstorm how you can prevent them in the first place. You’ll save your team time while saving your customers from frustration. Communicate in shareable ways: When you talk about the ways your organization creates and delivers on providing a great Customer Experience, keep it simple and shareable. Lead by listening: If you’re a leader, spend a little time each day observing how your client-facing teams are interacting with customers. You’d be surprised what you can learn when you witness these interactions firsthand.
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