Jasonda Desmond

Leah Chang Learning Group

Design QA Manager

Director of Operations

Senior Instructional Designer

OfficeSpace Software

Director of Learning and Enablement

Instructional Designer

ReadyMode

Keela

Head of Customer Experience

commercebuild

Ecommerce Implementation Consultant

AdPerfect

Software Implementation Coordinator

Nuheat

Customer Care Specialist

Donald D. McLellan Personal Law Corporation

Receptionist / Administrative Assistant

FASTSIGNS Vancouver

Receptionist

Results-driven Learning Leader

Hey -- I don't just deliver training. I deliver results. 😁 Don't hire me if you hate making things better! 💥

How I do it: I'm a learning, customer experience and operations leader that specializes in building high performing teams, results-focused learning and customer experience programs, and sustainable operational processes that deliver on revenue and scale for growth. 📈

Oh, and I'm also an: Instructional Designer, Customer Success SME, freelance Illustrator and Textile Designer. 🤓

No matter what, I'm always: Obsessed with people-centric leadership that drives measurable change. DEI advocate and ally. Pun aficionado. 💖

And yes, I am available for freelance consulting opportunities to support your learning and operations projects. Please get in touch if you'd like to work together! 🤝

I am so thrilled to share a brand new program launched by AccessNow - designed to empower and uplift the next generation of disability leaders 🚀

NextGen is a personal development program focused on disability leadership. Throughout my life I’ve learned that living with  disability often means we are learning to draw outside the lines. Life with a disability can ask us to be entrepreneurial, scrappy, collaborative, innovative, brilliant and messy. We are consistently challenged in our desire to show up fully in a world not always designed with disability in mind. 

NextGen was developed as a thoughtful response to that reality. Over 6 weeks participants will dive into sessions with topic experts, connect with mentors with disabilities who are making moves in their industries, build a dynamic network, exchange ideas, and graduate with a capstone project. 

If this sounds like sometbing youre inerested in, please apply! If you know someone who would be a great fit, please share or tag in the comments. 

Deadline to apply is April 26!

For more information visit https://lnkd.in/gy6vBhG4

💙 Robin Koczerginski and Ratsamy Pathammavong

studio.accessnow.com • 1 min read

NextGen Program - The AccessStudio

Hi, LinkedIn friends 👋 I wanted to ask you a favour. 

I am interested in speaking professionally on the topic of community. I love community, I love talking about community, and I hope I might have some valuable insights to share after working in community for nearly 15 years. 

It's been a goal of mine for a while to put myself out there more but I keep finding reasons to back burner that (mostly that intrusive thought of what if I don't have anything valuable to say...🙃). 

To take it firmly off the back burner, I am putting it out there that I would love the chance to chat community.  

So on to the favour; if you know of a podcast or event where they'd like someone to chat community building - especially if it's tech or SaaS related - please hit me up. I would be absolutely delighted. ✨  

Also, I would love to know what sorts of topics around community building people might be interested in hearing more about that could help me in creating a talk or even just posting more here on LinkedIn.

Thank you 🙏 

I've been thinking a lot lately about the divide between "AI can do specialized tech jobs" and "AI isn't good enough yet to do those specialized jobs well." Then I wondered how soon companies would try to completely replace specialized people with AI and robots. 

I imagined that the best way to shepherd in AI doing everybody's jobs would be to remove the standards for doing those jobs well.

And then I realized that "democratization" and making everybody a generalist (plus shunning specialists or acting like they're here to coach generalists but not here to do the work) is a clear step toward that endgame.

* If anybody can do anybody's job, and you won't get enough time to do a decent job on anything you're trying to do, then your work is likely to be mediocre or even poor. 

* If we are OK with mediocre or poor work, and the mediocre or poor outcomes they tend to create, then we are probably OK with ANYBODY doing that work. 

* "Democratize" everything enough, and the winner of the "who will do your job tasks" contest is AI, even if AI does it badly. 

The more we water down everybody's jobs and turn everybody into a low-performer, the easier it is for AI to take our jobs, even while AI is also a low-performer.

Check out the article for more on how AI could take our jobs when nobody cares if our jobs are done well or not. When we say "outcomes over outputs" and don't really care about either. When we welcome failures, whether they are made by humans or AI.

-----------------------------
Connect with me outside of algorithms, absorb more info, or hire me!
* patreon.com/cxcc — online community and free mailing list. Skip the algorithms and be the first to know!
* CustomerCentricity.com — our website
* youtube.com/@cx-cc — YouTube channel
* cxcc.to/events—calendar of mostly free webinars and live streams
* Articles on Medium or LinkedIn
* cxcc.to/ckys — “Customers Know You Suck,” my  recent book on improving customer adoption, satisfaction, and retention

Debbie Levitt, MBA on LinkedIn • 7 min read

A “Democratized” Job Is Easy For AI To Take

Top 10 People to Follow in #CustomerEducation. The art of CE programs requires a diverse set of skills. We want to highlight the people we think represent these skills and add incredible value to the practice. 

https://lnkd.in/gyEGkAY6

On our list:
Jasonda Desmond
Julia Singer
Rowan McVey
Sana Farooq
Evan Hall
Ardith L. Daly, Ed.M.
Kelly Reed
Karen B.
Diana Y.
Samantha Murray

learning-outcomes.com • 1 min read

10 People to Follow in Customer Education

See you at #CEBeers? I absolutely love the group of #CustomerEducation professionals who attend this casual monthly online event. Its a great way to connect with people who really know their stuff! The next one is Thursday, April 25th at 4 PM Pacific. 

Last month we had an insightful conversation about different text-to-video AI production tools, comparing both the solutions themselves and how the segment is evolving. 

One thing I love about the community that shows up in that these folks are really business-minded professionals. Dissecting tools goes beyond just feature comparisons and digs into how we see our landscape evolving. So many smart people in this role. 

As always, if you have ideas for topics, add them in comment! 

Here's the link to register! 
https://lnkd.in/g4C7DmW2

I'm so excited to be faciltiaitng again with Daniela Guerrero-Rodriguez and Samita Manhas for Groundswell's upcoming Leadership for Social Change course!  Join us to reimagine what leadership looks like, challenge harmful systems and build practices of care for yourself and your community.

What's new?

💞  care-based leadership practices: because we believe care is a key antidote to oppression.
👣  experiential practice space: practice liberatory ways of being/doing/relating and experience the future of leadership and collaboration with Groundswell's unique learning space and and facilitation style 
😌  embodied/somatic exercises led by our organizational psychotherapist: a toolbox of techniques that support you to regulate your nervous system for the often uncomfortable work (conversations, emails, encounters, personal growth and changes) of systemic social change at the level of your body - where it has to start.
🌻   more time to connect with your peers and integrate the learning in a supportive cohort.

See what the course is all about - applications close April 29!

courses.groundswellschool.com • 2 min read

Groundswell Leadership for Social Change Course

My private teaching practice, Children of the Craft (est. 2013) is offering an online course in gouache, starting this summer... Limited spots, and registration is now open!

This 6 week course is the perfect opportunity to learn everything you need to know about the seductive, yet challenging medium, gouache. For 2 hours every week, we will meet and paint replicas of mid-century, Disney concept art originally painted by Mary Blair and Eyvind Earle. Check out my website to find out more. Hope you all have a gorgeous spring!

eringreenchildrenofthecraft.myportfolio.com • 1 min read

- Replicants Gouache Zoom Course

A great report on workplace mental health led by One Mind at Work from the Mental Health at Work Index™. Despite increases of workers struggling with their mental health, the index reports: 

- Only 1 in 4 organizations (26%) have a formal strategy for workforce mental health

- Only 1 in 3 organizations (35%) have a process to identify psychosocial hazards that may pose risks to worker mental health

- Less than 1 in 10 organizations (9%) that offer mental health training are measuring subsequent behavior changes

businesswire.com • 4 min read

Workforce Mental Health Assessment Releases 2024 Annual Report

Last month I asked my wonderful LinkedIn network for advice to pass on to Vancouver Island University Computer Science and Engineering students searching for co-ops, and I got awesome responses! Since then, I've also coached clients who are changing careers and facilitated speaker panels to motivate aspiring bakers, pastry chefs, and small business owners. 

And guess what? Despite the wide ranging industries, there were many common themes. 

✍ So I've distilled everything (along with some of my personal tried-and-true strategies) into my newest blog to help folks make their next career move.

Starting a new chapter in work/life is always hard, but hopefully with these steps, it's more exciting than scary! 🌱 

https://lnkd.in/gy2CSK2B

#jobsearch #careerchange

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