Citi

I serve the organization as a leader in safeguarding the brand and reputation of the company, while enhancing the customer experience through improved ethical practices. I effectively design and build process improvement plans that steer the trajectory of the organization’s compliance practices, utilizing data, metrics, and reporting tools to devise sustainable strategies for achieving goals. Additionally, I lead the Ethics Office in conducting operational reporting, presenting to C-suite leadership, Board of Directors, and key stakeholders the areas of improvement and solutions to recognized challenges.

SVP - Independent Compliance Risk / Complaints Management

Santander Consumer USA

I transformed the regulatory compliance strategy of the organization, partnering with executive leadership to define the customer journey and build a roadmap to ensure a best-in-class experience aligned with standards, guidelines, and compliance requirements. I built relationships with key regulatory agencies, including OCC and CFPB, serving as the company representative.

SVP - Customer Experience and Complaints Management

Bank of America

During my tenure with the company, I drove enhanced practices and process improvements across all lines of business, delivering complaint management functions that exceeded regulatory guidelines and ensured compliance. I cultivated a center of excellence throughout the organization, utilizing data-driven metrics, real-time reporting, and collaboration across business verticals to achieve enterprise goals and objectives.

Advanced Receiver Technologies, Inc.

Sun Microsystems

Strategy and Process Improvement

➥I am an accomplished, transformational, and innovative customer experience leader, focused on delivering a customer-centric approach to operations, strategy, and compliance efforts.
➥My expertise is delivering continuous improvement by modernizing practices to achieve compliance within ever evolving regulatory guidelines.
➥ I am a recognized thought leader across the banking industry with a proven track record of guiding, mentoring, and leading high productivity teams, fostering a culture of accountability, transparency, and operational excellence.

Key Skills 
• Strategic Planning & Execution
• Training & Coaching
• Transformation Specialist
• KPI & Metric Driven
• Continuous Improvement
• Customer Experience
• Thought Leader
• Project Management
• Budgeting & Forecasting
• Mentoring & Coaching
• Regulatory Reporting & Compliance
• Risk Management
• Hospitality Services
• Innovation
• Data-Driven Analysis

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Jason Landry's Linkedin Analytics

Jason Landry

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Jason Landry

Want to drive more opportunities from LinkedIn?

Jason Landry's Linkedin Analytics