Turnberry Solutions

- Leading a team of managers within the Turnberry Digital Modernization practice. 
- Billing clients as a Senior IT Project Manager.

Senior IT Project Manager - Consulting Director

Consulting as a Senior Project Manager for CHS Inc. Cloud Migration Program
Leading a team of consultants (developers, UX designers, and testers) across the country

Senior IT Project Manager - Senior Managing Consultant

Managing a team of Consultants and Billing to 3M

IT Project Management Lead - 3M Strategic Initiatives Global Project Value Management Office

IT Program Management Lead - Senior Managing Consultant

On assignment with 3M

Project Management Lead - 3M Strategic Initiatives Global Project Value Management Office

IT Program Management Lead - Consultant

DISYS

Project Management Consultant

AIG - American International Group, Inc., Brentwood, Tennessee
Closed Block Service Center | Life & Retirement | AIG

IT Project Manager

Project Manager leading software development, implementation, infrastructure, and database projects for a wide variety of products, internal and external clients with Scrum and kanban teams.

CMMI Development V1.3 - Maturity Level 2 Benchmark Appraisal Team Member (September 2020 Appraisal ID 7061) cmmiinstitute.com/pars

Information Technology Project Manager II

•      Coordinated scrum teams and individual contributors and third parties/vendors for the execution of projects
•	Responsible for ensuring business needs are translated into comprehensive requirements and new capabilities are successfully implemented across a wide range of systems and/or applications.
•	Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into detailed requirements.
•	Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.
•	Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
•	Communicate and present process changes, enhancements and modifications to management, and peers.
•	Coordinate teams of internal and external stakeholders through meetings and decision processes.

Implementation Project Manager - Biller Solutions

Client Escalations
Client Service
Process Improvement
Productivity Reporting
Business Partner Relationship Management

Lead Associate - Escalations, Service Group

•	Performed all new hire, refresher, and cross-training for three skill areas
•	Handled group wide compilation and reporting of quality evaluation results
•	Created comprehensive Service Group competency skills training catalog in addition to updating and/or creating all training materials.

Training and Development - Lead Associate, Service Quality Management

•	Supervised between 7 and 14 specialists, supporting two other teams with co-Associate Managers
•	Recruiting, interviewing, hiring, terminating, coaching, and conducting annual performance reviews
•	Heading group-wide initiative to increase rate of resolving all calls on first inquiry
•	Communicating group wide goals and vision on a regular basis across entire group
•	Co-Leading periodic team meetings and training classes

Associate Manager

Senior Associate Client Management, Corporate Employee Financial Services, 2002-2004
•	Serving as the primary trainer for new customer service representatives, assisting other  CSRs with problem resolution etc., and as cluster lead and back-up cluster lead for a large number of companies
•	Completed final edition of new training manual, executing ongoing edits as needed and publishing an online edition as well as maintaining corporate profiles daily
•	Consistently exceeding expectations in receiving and responding to customer inquiries and requests with professional and timely accuracy

Senior Associate - Client Management

Deutsche Bank

•	Performed in professional, team environment on various research, problem-solving, and technical development projects to increase procedural efficiencies and effectiveness
•	Cross trained other team members on multiple functions within the team
•	Completed daily trade settlement and reconciliation for corporate trust clients as well as opened new and maintained existing client accounts on internal cash accounting system

Investment Operations Administrator

AmSouth Bank

Financial Advisor

Sales Assistant - AmSouth Investment Services

United States Senate

Staff Assistant

Versatile, results-oriented, and client -focused IT professional with 11 years in IT Project Management and Agile software development, infrastructure, and implementation projects. Extensive knowledge of Scrum, Agile, SAFe, Waterfall, Kanban, Jira, ADO, MS Project, Clarizen, and Office 365.  

I have a genuine interest in building relationships to facilitate trust in an inclusive and engaging team atmosphere. I look forward to learning more about how I can help you. My proven track record of success taking calculated risks despite an ambiguous and fast-paced environment has shown I'm ready for any project I’m given.

Specialties: Project/Program Management, Client Service, Handling Difficult clients and interoffice conflict,  Problem Solving, Advanced Microsoft Office skills.

Training Achievements: PMP, PSM 1, PSPO 1, Scrum 201

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