Forter

Forter is the leader in e-commerce fraud prevention, processing over $250 billion in online commerce transactions and protecting more than a billion consumers globally from credit card fraud, account takeover, identity theft and more. The company’s identity-based fraud prevention solution detects fraudulent activity in real-time, throughout all online consumer experiences.

Responsibilities:

- Work cross-functionally with sales, solutions consulting, and customer success to understand the full scope of each integration 
- Partner internally with product engineering and analytics to provide custom integration architecture for strategic clients
- Manage the API integration process, assisting technical stakeholders from integration testing to final end to end testing
- Articulate complex concepts such as API schemas, JavaScript and payment architecture to non-technical stakeholders
- Build and maintain bespoke integration project plans for clients
- Manage relationships with senior stakeholders in Fortune 500 companies

Impact:

- Captured over $30M in revenue for Forter in 12 months by successfully launching 20+ client go lives 
- Secured over $8M in revenue for Forter by winning business in strategic POC contracts against direct competitors

Technical Project Manager

Sendlane

Sendlane is a fast-growing startup empowering eCommerce merchants to generate more revenue, increase retention, and automate personalized experiences with email and SMS marketing automation. HQ’d in sunny San Diego, CA, Sendlane’s collaborative and people-focused culture won it a ranking of 610 on the INC 5000 and Best Places to Work, 2019.

Responsibilities:

- Integrating web/SaaS technologies with the Sendlane platform
- Create, communicate, and manage SOWs
- Document new custom solutions, use cases, and workflows 
- Identify technical implementation challenges and liaise with the engineering and product teams to create solutions
- Maximize client value by acting as a technical consultant, platform educator, and industry expert
- Test HTTP Method API calls (GET and POST) for integrations
- Create webhooks to capture valuable end-user data
- Placing JavaScript and HTML code on the front end of our clients’ websites to capture deep data insights
- Edit and connect custom HTML, CSS, and JS submission forms
- Track the client implementation project lifecycle using project management software through inception to completion
- Lead the way in process improvement by creating practical frameworks, internal and client-facing documentation, and paving the adoption of our current project management platform
- Additional tasks associated with the quick movement of working in a startup environment

Implementation Manager

IntelliStack

My role focuses on the strategic implementation of go-to-market strategies for new pre-revenue startups. Weekly tasks and responsibilities include: 

- Preliminary market research 
- Identifying niche market opportunities 
- Validating product market fit
- Creating go-to-market strategies for early stage startups 
- Managing a team of software developers 
- Creating and managing sales pipelines 
- Managing CRM deal stages
- Building email marketing campaigns  
- Outbound sales/ business development 
- Nurturing leads through every stage of the sales funnel 
- SEO keyword research 
- Content writing & copywriting 
- Social media management 
- Product management 
- Managing & updating WordPress sites
- Recruiting and hiring 
- Driving website traffic for beta testing 
- Generating strategic partnerships

Tools and technologies I use on a weekly basis: 

- Slack 
- Apollo 
- HubSpot CRM 
- MailChimp 
- Monday task management 
- Flywheel
- LinkedIn Sales Navigator 
- LinkedIn Recruiter 
- Crunchbase Pro
- Zoominfo
- Twitter, Instagram, Facebook, Linkedin 
- UpWork 
- Fiverr 
- UpCounsel 
- Active Campaign 
- Expandi 
- Practice Ignition
- Recurly

Startup Operations Specialist

IntelliStack is a Boston-based tech-enabled services company that scales early and growth-stage startups. Client profiles range from Seed to Series B venture-capital-backed companies operating in cutting-edge industries such as SaaS, Fintech, Blockchain, Biotech, & Artificial Intelligence. They offer digital marketing/SEO, finance, operations, HR, and high-velocity growth strategy services with a directive to deliver class A operational sustainability and infrastructure.

My role at IntelliStack focused on market research & data analysis of VC backed startups from pre-seed through series b funded companies. Additionally, I have responsibilities in trend analysis, CRM management, data structuring, and KPI tracking.

Project Management Intern

AMETEK

As a senior, I worked with AMETEK's National Controls Corporation as a business development intern. While working with AMETEK, I: 

- Conducted market research on 10+ Western European OEM foodservice retailers
- Prospected and identified Western European emerging markets in the OEM foodservice controls industry
- Determined the growth and expansion possibilities of multiple European markets and identified barriers to entry 
- Strategically executed sales outreaching to identify potential leads and international clients
- Evaluated various criteria to determine market attractiveness such as market size, technology requirements, key competitors, optimal sales pipelines, purchasing cycles, etc.
- Compiled a multimedia report highlighting key findings of the territory, client base, and competitive landscape
- Reported directly to the VP of business development

International Business Development Intern

Pi Kappa Phi Fraternity

Starting a fraternity from the ground up comes with countless challenges. During its inception, I: 

- Created a lead qualification process to identify prospective members 
- Conducted informational interviews with prospective members to see if they exemplified our values 
- Found and leveraged key alumni contacts to guide us through the process of chartering 
- Executed outbound calls to potential new members 
- Created, implemented, and submitted fraternal bylaws to the national organization 
- Managed logistics and followed a tight timeline to submit various time-sensitive documents to both the university and national organization 
- Relayed feedback from the university to the national organization during the chartering process
- Orchestrated meetings, marketing campaigns, and community outreach initiatives

The fraternity is now the largest on campus with the second-highest GPA of any Greek organization

Founding Father

Managed risks and planned on/off-campus philanthropical, social, and community-oriented events. Duties included:

- Liasoning with third-party venues 
- Working with the Director of Student Engagement to bring members leadership opportunities
- Coordinating on and off-campus events to raise funds and awareness for people with disabilities
- Planning and executing community service and volunteer events
- Overseeing the safety of fraternity sponsored events

Risk Manager

La Cava Fine Mexican Cuisine

Server and Bartender

Life Time - Healthy Way of Life

Rock Wall Team Member 

As a Masters graduate from Hult International Business School-San Francisco, I've immersed myself in the realm of startups, delving into the intricacies of eCommerce, FinTech, and Global Payments. This journey has ignited a passion for the dynamic and growth-centric environment that tech/SaaS companies offer.

My expertise spans operations, project management, program management, consulting, QA, and technical integrations. In my current role at Forter, I leverage this skill set to orchestrate the onboarding of Strategic and Enterprise-level merchants. My commitment extends beyond surface level integration guidance; ushering our partners through the entire integration process including SIT and UAT testing with a keen focus on strategic technical implementation.

As a task-oriented and data-driven professional, my mission is clear – to empower our merchants for success and be a multifaceted resource internally -- assisting our engineering, product, sales, and analytics teams daily. Eager to contribute to the ever-evolving landscape of SaaS & FinTech, I am poised to leverage my skill set to navigate technical challenges and seize opportunities that lie ahead.

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