Jason Hancock's Linkedin Analytics

Do you have a loyalty or membership product experiencing high levels of churn, low retention and growth? Or perhaps you want to create and launch a new subscription, loyalty or membership product? Hancock & Rowe are experts in user experience design(UX) and development. Our work on UX/UI led mobile & web apps, loyalty programmes and membership portals falls into three types of service: – Start from scratch and build a prototype to test a concept or take a MVP to market – Review and simplify user journeys and functions – Scale existing products Who do we work with? – Organisations with memberships in Travel & Tourism, Professional Associations, Societies, Trade Unions, Visitor Attractions, Retail, and more…. – SaaS & EaaS When's right to talk to a UX/UI design and development expert? – Your existing users are disengaged and frustrated. – The amount of resources needed internally to address user complaints and queries is on the increase – You’re seeing a reduction in new members, subscribers or customers – Your product is not functioning as well as it could. – You know that you need specialist expertise to turn this around – Your internal design team is spending too much time addressing the problems of out of date digital infrastructure using a lot of different and older services. The results you can expect from the Hancock & Rowe team Complete confidence in the success of the project from the outset as our thorough and informed agnostic guidance and recommendations take the assumption out of developing and improving new and existing websites and apps. We create ‘sticky’ products that: – Solve your users problems – Ensure your product is engaging and of value – Create healthy habits – Use customer satisfaction surveys to facilitate continual feedback – Keep it simple All resulting in: – Increase in customer lifetime value – Increase in customer retention – Decrease in churn rate – Increase in revenue and profit margin What makes Hancock & Rowe different? – We have developed our tried and tested, unique ‘Higher Retention, Less Churn Process’, – Our attention and focus is on user research to improve the experience of existing users to maximise engagement, retention, and satisfaction. – When creating a new concept we first do the work to deeply understand the user to form the basis of our brief. Thinking of creating a new subscription, loyalty or membership product, or already have an app or digital product in place that needs improving? Send me a message here on LinkedIn. Or book a call: https://calendly.com/hancockandrowe/chat-with-jase