Jason Salmond's Linkedin Analytics

As a Sr. Enterprise Customer Success Manager, my focus has remained in nurturing a $4 million+ annual recurring revenue portfolio through innovative program management and high-touch communication strategies. I collaborate closely with C-suite stakeholders, offer tailored learning solutions that address skills gaps and enhance market competitiveness. My approach is anchored in data-driven insights, leveraging platform utilization metrics to influence customer strategy and drive impactful decisions. The result is a robust track record in customer retention and relationship management, ensuring the alignment of products with our clients' evolving business goals. My years of experience in SaaS and TechEd include playing a key role in expanding the content library by managing relationships with hundreds of authors and technical Subject Matter Experts (SMEs) globally. As a Sr. Acquisitions Editor and Author Success Manager, I oversaw the entire content creation lifecycle, from recruitment and training to publishing and quality control, ensuring on-time delivery of high-quality courses. My work involved building and promoting our author network, managing top-earning content creators, and driving growth in areas like software development, cybersecurity, data, and more. Throughout these roles, my knowledge in key technical domains continually deepened, enabling me to effectively support our authors and contribute to the creation of impactful educational content. CORE COMPETENCIES Servant Leadership | Data Storytelling | Program/Project Management | Value Realization Process Improvement | Customer Retention | Relationship Management | Change Management | Cross Team Collaboration | Negotiation