Quicktext

Led the migration from NLP/NLU chatbot models to hybrid models with generative AI, improving multi-intent understanding and response accuracy.

Increased conversion rates from 3% to 25% using AI-driven chatbots, significantly boosting client revenue.

Achieved a 25% increase in team productivity within six months by integrating AI copilots to streamline workflows.

Managed sprint planning, backlog prioritization, and daily stand-ups, ensuring timely product releases and stakeholder alignment.

Implemented a translation program using Weblate, improving chatbot responses in multiple languages and enhancing the user experience globally.

Product Manager

Built and managed international teams in Thailand, Colombia, and Georgia, ensuring seamless global operations and increased collaboration.

Designed comprehensive onboarding programs for sales, customer success, and account management teams, fostering high performance.

Created detailed employee and customer knowledge bases, streamlining onboarding and operational workflows.

Led the migration to a new CRM system, improving data management and customer interactions.

Introduced generative AI tools, boosting team productivity by 25% and incorporating AI copilots to enhance daily workflows.

Head Of Account Managers

Led webinars and training sessions, significantly increasing customer adoption and satisfaction rates.

Consistently ranked as a top performer by upselling features and add-ons, directly contributing to revenue growth.

Gathered and analyzed customer feedback to prioritize and suggest new product features, leading to improvements in the product backlog.

Account Manager

Royal Lido Resort&Spa

Interim General Manager during the summer of 2018.

Piloted medium and long-term commercial and operational strategy with the owner to mitigate security risks and strengthen the hotel's long-term sustainability.  

Managed the hotel during the Nabeul Floods of 2018 while assuring guest and personnel safety.

Negotiated several joint-venture opportunities with international key players in the industry. (Tour and hotel operators) from management to franchise agreements.

Reduced operational costs by 35%.

Launched new Beach Bar outlet " Burning Bar".

Sales Manager

Four Seasons Hotels and Resorts

Pre-opening and Opening of a city resort.

Front Desk Agent

Le Corail Suites Hotel

Benchmarking guest experience, competitors prices, and information gathering.
Review customer feedback and delivering reports to the general manager.
Social Media presence assessment.
Market Research.
Reservations.
Upselling.

Guest Relations Officer

AI Product Manager with five years of experience driving chatbot innovation, increasing client revenue by 25%, and enhancing operational efficiency through AI-powered solutions. 
Expertise in leading cross-functional teams, integrating generative AI technologies, and leveraging agile methodologies to deliver transformative customer engagement products. 
Proven track record in the hospitality sector, maximizing conversion rates and streamlining operations with AI. 
Adept in JavaScript, HTML5, CSS3, and generative AI integration and SQL querries. 

Fluent in English, French, and Arabic.

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