LOG(N) Pacific

• Provision and troubleshoot Azure Virtual Machines (VMs), Virtual Networks (VNets), and Network Security Groups
(firewalls)
• Provided support for the setup, configuration, and troubleshooting of the osTicket ticketing system/platform
• Administered Active Directory basics, including user creation, role assignment, and security group management
• Created and managed file share permissions on Windows server to maintain data security and accessibility
• Diagnosed and resolved basic network issues to minimize downtime and improve overall network reliability
Demonstrated understanding of DNS fundamentals, effectively troubleshooting related issues and optimizing configurations

IT Support Technician

LogicomUSA®

Tier 1 Technician

Assurant

Led district-wide initiatives that consistently boosted repair ticket volume, surpassing monthly targets with regularity.
Devised and executed innovative strategies and processes, optimizing every client interaction at my location for maximum value.
Forged a productive partnership with our client, T-Mobile, fostering mutually beneficial opportunities that drove revenue growth and improved client satisfaction.

Lead Technical Consultant

Asurion

•	Promoted within 6 months of hire to management
•	Established new procedures that reduced inventory shrink by 80%
•	Improved repair compliance to above 90% through training and strict adherence to policy

As Lead Technical Consultant I manage a team of technicians who perform high level repairs on mobile devices from multiple manufacturers while ensuring that production and quality standards are achieved. Providing an outstanding customer experience is paramount. As a technical leader, I ensure that ongoing continuing education standards are met and that the business needs of Asurion and our clients are met. Employee development is crucial in ensuring compliance in an industry that adopts new technologies frequently.

Lift Local

•Created and implemented new reporting processes to help clients understand the impact our products had on their business. Produced a marked improvement in customer retention and satisfaction
•Created and implemented new customer service processes and procedures that improved our overall client experience by creating a uniform, consistent experience
•As Front-End Developer, I helped increase company revenue and growth by building and maintaining web assets including landing pages, and the company website

As an Account Manager I served as the lead point of contact for all customer account management matters. My goals were to build and maintain strong, long-lasting client relationships and ensure the timely and successful delivery of Lift Local's solutions according to customer needs and objectives. I managed onboarding, execution of marketing efforts, and monthly reporting for my assigned accounts. As Front-End Developer, I designed and built web assets for Lift Local including the corporate website, and landing pages for marketing campaigns.

Senior Account Manager/ Front-End Developer

FreshLime

•Created and implemented new reporting processes to help clients understand the impact our products had on their business. Produced a marked improvement in customer retention and satisfaction
•Created and implemented new customer service processes and procedures that improved our overall client experience by creating a uniform, consistent experience
•As Front-End Developer, I helped increase company revenue and growth by building and maintaining web assets including landing pages, sales tools, and the company website

As an Account Manager I served as the lead point of contact for all customer account management matters. My goals were to build and maintain strong, long-lasting client relationships and ensure the timely and successful delivery of FreshLime's solutions according to customer needs and objectives. I managed onboarding, execution of marketing efforts, and monthly reporting for my assigned accounts. As Front-End Developer, I designed and built web assets for FreshLime including the corporate website, landing pages for marketing campaigns, and marketing applications.

Boostability

As Website Consultant Team Lead at Boostability, I managed a team of 8 project managers. I was responsible for the delegation of work and ensured that all projects were completed as close to their target SLA as possible. I managed escalations and assisted in providing solutions that were mutually beneficial to both the client and my employer. I trained, mentored and coached all website consultants and encouraged their personal growth and development. I worked closely with partner management and, as needed, directly with the partner to resolve high profile problems.

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