jay aquino's Linkedin Analytics

Experienced and versatile professional with a strong background in virtual assistant success management, customer service, technical support, and career coaching. With over a decade of hands-on experience across industries including finance, mortgage, tech, mental health recovery, and real estate, I bring a people-first approach to every role. Currently supporting virtual assistants and clients at Sphere Rocket VA, I specialize in coaching, performance improvement, and seamless client-VA collaboration. I also have a strong background in dispute resolution, fraud investigations, intake coordination, and lead management from past roles with American Express, Citibank, and behavioral health centers. My core strengths include: ✅ Coaching & Career Development ✅ CRM (HubSpot) & Client Relations ✅ Dispute & Fraud Analysis (B2B) ✅ Real Estate & Mortgage Support ✅ Tech Support (HP) & Email Support (Telstra/Bigpond) ✅ Health & Wellness Advocacy (Sobriety & Recovery) Passionate about helping others grow, solve problems, and build meaningful connections — whether it's a client needing support, a VA finding their path, or a team working toward shared success.