Barclays Corporate & Investment Bank

Programme Manager at Barclays Investment Bank

Vice President

J.P. Morgan

Lead Business Analyst for JP Morgan’s global IT services portal. Drove business value by extending self-service capabilities, defining Customer Experience Improvement Journeys, adding new features, managing product roadmap and enhancing the existing services. Worked on New Hire Experience program making sure that they were productive on their first day.

Chubb

Worked on several products within UK Customer Relations and Complaints Department for CHUBB European Group Ltd. Managed strategic projects while closely working with regulatory bodies like Financial Conduct Authority (FCA) and The Ombudsman.

Project Manager

National Australia Group

Worked as a Business Change Analyst for a contract role, responsible for performing business change activities during the implementation of the SWIFT/CHAPS scheme mandatory change program for 2015 year.

Business Change Analyst

itelligence

Worked as a Technology Consultant member of the Pre-sales team and analysed business requirements to propose customised SAP solutions. Managed multiple projects and defined scope to enhance the existing functionality for global clients. Managed end-to-end processes from gathering initial requirements, through estimation, approval, build, implementation and post go-live support.

Service Delivery Manager

SAP Global Delivery, SAP India

Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas.  Responsible for all for business analysis to plan management, stakeholder engagement and risk management. Certified in End to End Solutions for Business operations methodology.

SAP Technology Consultant

Grange Management Services

Managed project to run travel websites and handled a team of content writers, SEO experts and editors.
•	Managed project and arranged client meetings providing  timing, costing and scoping documentation
•	Defining overall success criteria for a project, scoping technical and performance parameters
•	Writing and monitoring progress reports & presenting them to director

I am a Programme Manager with Barclays Investment Bank managing several projects and products
Providing technical knowledge and support, I have an ability to bring order out of chaos and develop meaningful products, delivering successful programmes

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