Consider

Consider is an AI sourcing and recruiting product. With Consider, hiring teams find the perfect candidates from many sources, and colleagues can refer their friends right from Slack.

https://consider.com/ 

In my role I own the overall relationship with assigned customers with a focus on increasing adoption and ensuring retention, satisfaction, and renewals.

Establish a regular cadence with customers to review dashboards, KPI’s, and opportunities for improvement.

Develop and maintain a deep understanding of the product and introduce customers to the most relevant functionality for their specific business needs.

Work with development and design teams to facilitate new customer implementations. 

Function as the customer advocate and provide internal feedback on how Consider can better serve our customers including tracking and escalating bugs and feature requests.

Track accounts to identify churn risk and work actively to eliminate that risk.

Senior Customer Success Manager

Flatstack

Responsible for:

Billing, invoicing, and service agreements for every client
7 figure A/R / Collections
Client upgrades and renewals
Account Management
Revenue projections 

Increased revenue every year of tenure, setting record for highest revenue in company history in 2021, on pace to surpass it in 2022
Responsible for key client growth
Grew enterprise client (2000+ Employees) 3.5x
Grew mid-market clients (500-100 Employees)  8.5x, 10x, and 21.5x 
Worked cross-functionally together with Sales/Marketing/PM/Technical teams on various projects and initiatives

Led successful adoption and implementation of resource planning tool
Maintained NPS score of 75+, with several months reaching 100
Oversaw team of Project Managers

Client Success Manager  

MedSolutions

MedSolutions is a medical cost management company delivering proven solutions that enable leading healthcare organizations to reduce spend while increasing the quality of care their members expect and deserve. They achive this through diversified programs for Diagnostic Testing and Imaging, Oncology, Cardiology Services, Post-Acute Care Management and Comprehensive Musculoskeletal. MedSolutions is proud to help more than 33 million Americans receive higher quality, lower cost healthcare.

HR Admin (Contractor)

WilsonHCG

Sourced, recruited, and screened candidates

Worked with client hiring managers to schedule interviews and facilitate hiring process

Routinely worked on 4+ open job reqs simultaneously

Used various direct sourcing methods

Recruited and placed candidates in the following industries:

Healthcare
Marketing & Advertising
Manufacturing
Insurance
Health/Fitness
Information Technology
Financial Services


WilsonHCG, a full-service recruitment process outsourcing (RPO) and human capital consulting provider, operates on the principle of providing true partnership to its clients. Creating scalable and customizable human capital solutions, the company is revolutionizing the recruitment process and bringing innovation to the industry. WilsonHCG is globally recognized as a top RPO provider and leader in the marketplace. Founded in 2002, the company headquarters is located in Tampa, Florida, with a footprint in North and South America. While maximizing clients' talent acquisition processes is essential, WilsonHCG recognizes the relationships it develops leads to the results its clients realize.

Better People, Better Business. ®

For more information about WilsonHCG and its services, visit www.wilsonhcg.com

Sourcing Specialist (Hybrid)

Maxim Staffing Solutions

Recruited RN's, LPN's, CNA's, and other hospital based professionals for temp to perm, contract and direct placement needs for healthcare facilities throughout Northern Indiana

Managed the hiring process including recruitment, interview, assessment of qualifications/credentials and orientation; placed and scheduled staff within area of expertise; evaluated employee performance

Supervised, managed, and maintained a schedule of over 80 external employees

Coordinated correspondence regarding policies, procedures, and company updates

Provided 24-hour customer service and professional representation of company to clientele

Healthcare Recruiter

I help companies grow using effective Customer Success strategies

Customer Success professional with 10+ years of experience in a customer facing role working with Startups, Mid-Market, and Enterprise clients.

In summer of 2023 I started learning how to code, starting with python. Some things I've learned since then and/or built stuff with:

- Python
- Next.js
- SQL
- NoSQL
- MongoDB
- PostgreSQL
- MySQL
- SQLite
- Tensorflow
- PyTorch
- Data Analysis with Python
- Streamlit
- Django
- AWS Cloud Practitioner Certificate
- Javascript
- CSS
- HTML
- Git
- FastAPI
- Typescript
- Webflow
- Figma
- Machine Learning
- NLP
- RNN's
- CNN's
- LLM's
- Langchain
- OpenAI API
- Probably more that I'm forgetting

The kind of posts you’ll likely see from me:

- Customer Success
- SaaS
- Sharing what I’m learning and building while I learn how to code. 

Whether you think you can, or whether you think you can't, you're right.

Taplio

Jay McCauley's Linkedin Analytics

Jay McCauley

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