Apex Workspace Consultancy

A consultancy business powered by years of industry experience and a passion for delivering exceptional service. Apex helps businesses improve their outlook by providing tailored cleaning and relocation solutions.

Director

Aliviar Financial

As the Recruitment Manager at Aliviar Financial, a leading insurance broker, I was entrusted with the crucial responsibility of cultivating a high-performing and diverse workforce that drives the company's success. My primary objective was to identify and attract exceptional talent, aligning their skills and passion with the core values of Aliviar.

With a keen understanding of the insurance industry's intricacies, I collaborated closely with the Director and team leaders to discern their unique staffing requirements. By devising strategic recruitment plans, I ensured that Aliviar’s hiring process is focused, efficient, and results-driven.

My commitment extended beyond sourcing top-notch professionals; I prioritized creating a positive and inclusive candidate experience. By leveraging innovative talent acquisition methods and fostering relationships with industry partners, I guaranteed that Aliviar remains at the forefront of attracting outstanding candidates.

As a Recruitment Manager, I contributed significantly to Aliviar Financial's culture and growth. I am dedicated to designing comprehensive onboarding programs that support new hires in seamlessly integrating into the organization. By promoting a culture of continuous learning and professional development, I empowered employees to excel in their roles and thrive in their careers.

Recruitment Manager

In my role as a Protection Adviser at Aliviar Financial, I specialized in providing customized insurance solutions to clients spanning various aspects of their lives, including businesses and homes. Our goal is to deliver personalized advice and exceptional service to clients throughout the United Kingdom. Some of my key responsibilities include:

- Collecting client information and evaluating their insurance requirements and risk profile.
- Conducting comprehensive market research to identify the most suitable insurance products for clients.
- Facilitating the arrangement of insurance coverage for clients and liaising with insurers to finalize the details.
- Ensuring that clients fully comprehend the terms and scope of their insurance coverage, adhering to industry regulations.
- Assisting clients in understanding the significance of financial planning and helping them effectively manage their assets.

Protection Adviser

Riche De Foncé

As the former main director of Riche De Foncé, my expertise lies in steering product development and marketing strategies. I led creative ideation, ensuring our offerings aligned with the brand. Orchestrating seamless product launches and executing comprehensive marketing strategies, my goal was to elevate our market position. With a hands-on approach, I actively sought and analysed customer feedback to enhance overall satisfaction during my tenure.

Tasks included:

Strategic Product Vision: Formulate and communicate a visionary product development strategy that aligns with Riche De Fonce's brand identity and market positioning.

Innovative Product Ideation: Drive creative brainstorming sessions and contribute to the ideation of innovative barbering services and beard care products that set Riche De Fonce apart in the competitive market.

Market Trend Analysis: Conduct thorough market trend analysis, identifying emerging opportunities and potential gaps in the market, ensuring our product portfolio remains at the forefront of industry trends.

Cross-Functional Collaboration: Foster collaboration across departments, ensuring seamless communication between product development, marketing, and other key stakeholders for efficient project execution.

Brand Development: Contribute to the development of a strong brand identity, ensuring that product offerings resonate with the target audience and reinforce Riche De Fonce's commitment to premium quality.

Product Launch Strategy: Develop and execute comprehensive product launch strategies, coordinating efforts across teams to create impactful campaigns that generate buzz and drive customer engagement.

Customer-Centric Approach: Maintain a customer-centric focus by actively seeking and analyzing customer feedback, integrating valuable insights into product development processes to enhance overall customer satisfaction.

Fluent Money Ltd

During my tenure at Fluent Money, my primary responsibility was to assist clients in finding and applying for the ideal mortgage. To ensure that I could provide well-informed and professional advice, I underwent training and obtained my CeMAP qualifications, including CeMAP 1 and 2. The following were my key duties:

- Conducting a thorough "fact-find" process to gather personal, financial, and property information about the customer.
- Developing a comprehensive understanding of the customer's financial situation and mortgage needs.
- Assessing and determining the most suitable mortgage type for each individual client.
- Exploring the entire market to identify the best available mortgage deals for the client.
- Making recommendations based on thorough research, eligibility criteria, and the client's specific requirements.

Mortgage Advisor

The University of Salford

During my time at the University of Salford, I had the privilege of collaborating with the International Associate Deans across four schools to plan and organize a prominent international event called Salford Global Week. Additionally, I took the lead in arranging, promoting, and executing another event specifically for the School of Health and Society. My responsibilities included:

	•	Facilitating effective communication with all stakeholders involved in the event, including speakers and sponsors, to ensure a smooth event experience.
	•	Collaborating closely with the campaign project team to achieve the campaign’s key goals and objectives.
	•	Managing the event budget efficiently and responsibly.
	•	Establishing timelines, costs, and resource requirements necessary for successful project delivery.
	•	Creating compelling content for dissemination on the University’s website and through email marketing channels.

Marketing / Project Management

Levitex - Sleep posture experts

As a Product Marketing Executive (PME) at Levitex, my role revolves around advancing their mission of educating people worldwide about the significance of sleep posture. Some of my key responsibilities include:

	•	Assisting in managing Levitex’s partner relationships through various social media platforms employed by the company.
	•	Contributing marketing ideas with a creative approach to enhance Levitex’s brand presence.
	•	Collaborating in identifying and recruiting suitable Levitex Sleep Posture Ambassadors who align with the brand’s objectives and targets.
	•	Supporting Levitex’s corporate sleep posture program.
	•	Overseeing the “Athlete Partner Tracker” and identifying valuable opportunities for the development of Levitex’s partner relationships.
	•	Creating and organizing a comprehensive bank of Levitex partner imagery and graphics within the company’s shared drive.

Partnership Marketing Executive

In my previous role with EE, I had a range of responsibilities focused on creating a remarkable in-store experience, fostering strong customer connections, and driving commercial success. These responsibilities included:

- Ensuring customers received exceptional service, exceeding all key performance indicators (KPIs) to achieve strong commercial performance.
- Consistently delivering the EE Way experience, providing each customer with a personalized and seamless journey.
- Creating a welcoming environment where customers felt comfortable exploring EE's products and services.
- Building rapport with customers by utilizing effective communication techniques, understanding their needs, and guiding them to suitable solutions.
- Demonstrating and explaining EE's connected products and services to help customers stay connected, taking advantage of cross-selling opportunities.
- Taking ownership of customer complaints, utilizing available resources to offer satisfactory resolutions, and actively seeking feedback to improve individual and store performance in sales and service.
- Contributing to the store's overall commercial success by achieving individual targets and goals aligned with KPIs.
- Sharing expertise and knowledge with colleagues, enhancing their understanding of the market and EE's products and services, resulting in exceptional outcomes for customers.
- Cultivating a positive work environment through dedication, honesty, and a supportive attitude towards colleagues.
- Consistently delivering outstanding customer service in a demanding and evolving landscape.

These responsibilities aimed to ensure customers had an outstanding experience with EE, while also driving business performance and creating a conducive and rewarding work environment.

Customer Advisor

HSBC

I had the valuable opportunity to participate in HSBC's work experience program, which involved a rigorous assessment process to ensure alignment with the organization's core values. Throughout the program, my roles encompassed:

- Planning and establishing key objectives for each day of the work experience.
- Shadowing colleagues and documenting their experiences for learning purposes.
- Being present on the banking floor, providing assistance to customers.
- Supporting universal bankers by addressing customer queries and concerns.
- Creating a presentation and delivering it to the manager.
- Assisting the business specialist in serving business owners.
- Conducting market research to gather information on services provided by other banks for comparison with HSBC's offerings.

Upon completion of the work experience, I received highly positive feedback from everyone at the branch, reflecting my performance and contribution during the program.

Customer Consultant

Heritage Lottery Fund

I played a pivotal role during the production of the documentary "OurManchester Ourselves," which was a Heritage Lottery Funded partnership between The Factory Youth Zone and Archives+. The project culminated in the screening of a compelling hour-long documentary that delved into the 1997 IRA bombing of the Arndale Centre. The project website can be found at www.ourmanchesterourselves.co.uk.

In my capacity as a dynamic and creative producer, I possessed the ability to envision the inception of a creative idea and successfully manage conceptual projects from start to finish. I thrived in resourceful and innovative environments, consistently producing impactful works despite limited resources. My exceptional time management and interpersonal skills made me a high-impact contributor to the project.

My competencies included:

- Working effectively in a team environment.
- Proficiency in Final Cut Pro and Creative Writer.
- Meticulous attention to detail.
- Artistic expression and creativity.
- Strong time management skills.
- Proficiency in Photoshop, WordPress, and Illustrator.
- Effective crew management and motivation.

Furthermore, as part of the marketing team, I actively contributed to the creation and design of billboards, the project website, and other advertisement tools to promote "OurManchester Ourselves." I also held the role of Founder of the Production Company associated with the project, showcasing my commitment and leadership in the field.

The project was made possible through the collaboration of the Heritage Lottery Fund, First Take Productions, and the contributions of the entire team involved in "OurManchester Ourselves."

Executive Producer — OurManchester Ourselves

VF Corporation

During my time at The Manchester College, I had the opportunity to participate in a project in collaboration with VF Corporation and the college itself. This project included comprehensive training sessions focusing on practical skills development in various areas, including:

- Teamwork: Learning effective collaboration and communication within a team setting.
- Basic Selling Skills: Acquiring fundamental techniques and strategies for successful selling.
- First Impressions: Understanding the importance of making positive first impressions and the impact it has on interactions.
- Awareness of Personal Impact: Developing self-awareness regarding personal actions and behaviors and their effects on others.
- Dealing with Conflict in the Workplace: Gaining insight into different approaches to resolving conflicts in professional settings.
- Complaints: Understanding how to handle and address complaints effectively, ensuring customer satisfaction and resolution.

These practical teachings provided valuable skills and knowledge applicable to real-world scenarios, contributing to my professional growth during my time at The Manchester College.

Customer Service and Selling Skills Training

With a diverse background in various roles throughout my career, I have excelled in delivering personalized solutions, driving exceptional customer experiences, and achieving strong commercial performance. I possess strong interpersonal skills, a creative mindset, and a track record of success in areas such as sales, insurance, mortgages and project management.

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