DHL IT Services

Business Unit/Department: Digital Solutions, Digital Platforms / API

• Development, design, implementation, testing and maintenance of APIs including framework and tools.
• Automation of DevOps processes by implementing Continuous Integration and Continuous Delivery/Deployment (CI/CD) using GitOps to improve process, eliminate toil and increase robustness.
• Configuration, Monitoring and Troubleshooting of DevOps pipelines, performance and health of applications/service and cloud infrastructure.
• Implement security measures/practices (DevSecOps) such as authentication, authorization, and encryption within API Lifecycle.
• Collaborate with stakeholders to ensure that the API is designed for scalability, reliability, and security.
• Deliver robust infrastructure that hosts APIs used worldwide serving billions of requests.
• Enhance existing infrastructure by implementation of new components and best-in-industry practices.

DevOps Engineer

Business Unit/Department: Express Finance
Project: Global Rating Engine

• Provide Application support and Deployment services for part of a given Domain to DPDHL Business Units in order to ensure the maximum availability and minimal disruption to business continuity.
• Ensure all agreed targets, SLA's and Metrics are met. Conducts regular service reviews with all interested parties to monitor business satisfaction with the service.
• Ensure that emergency incidents are managed and resolved within the agreed target resolution times (TRT). Insuring that all incidents are dealt with according to Incident Management best practices.
• Provide technical review on new change request.
• Handle the RTP and provide golden transaction monitoring
• Work with 3rd level support on bug fix via problem management.

Senior Application Support Engineer (DevOps/SRE)

Ullink

• Monitor, classify and analyze system alerts and incidents and take appropriate corrective/proactive actions by applying workarounds or assigning to proper teams according to the predefined process.
• Manage the incidents from acknowledgement to closure by taking ownership and ensuring detailed updates/follow-up.
• Gathering required information during incident resolution and troubleshooting also making sure of minimal business impact and issue will be resolved within SLA.
• Identify cause of problems whether product installation, update, configuration, operations or performance issue.
• Deploy all software releases, upgrades and changes in UAT and Production required or requested thru service or change requests by the business or other teams.
• Build, create and maintain knowledge base of known defects and issues, process, run books and techniques
• Client On-boarding: FIX Session Builds, FIX Certification and connectivity testing, FIX Session Monitoring for new and existing clients.

Production Support Engineer

NYSE Euronext

• Supports UAT, QA and Production Operation environments and applications
• Implements ITSM practices with regards to Incident, Problem, and Change Management process and procedures
• Proactive monitoring and troubleshooting of applications and systems in detail and apply corrective standard procedures to restore the service or application within SLA.
• Build shell scripts, automate tasks and deploy changes to systems and applications. 
• Setup, configure, maintain and monitor assigned business application(s) and related systems
• Performs FIX builds and connectivity testing, on-boarding and baseline certifications for sell-side and buy-side clients prior to acceptance to NYSE Marketplace.
• Develop and creates runbooks and documentation for the team.

ACS, a Xerox Company

Government Solutions Group - State Disbursement Unit
Solutions Support and Customer Engineering -  Production and Application Support

• Provide support by tracking, investigating and resolving complicated application and system issues
• Develop expert understanding of application process flow and company's systems
• Own and drive the resolution on the applications issues, communicate the statuses, incident and problem management, root cause analysis, and provide post resolution reporting for high severity incidents
• Prepare the plans, run books, and execute applications deployment and configuration change procedures into QA, staging and production environments
• Setup, configure, maintain and monitor assigned business application(s) and related systems
• Monitor the applications and systems alerts and attend to them proactively to ensure that there are no systems issues on a timely manner
• Develop and maintain effective relationships with engineering and customer support teams
• Plans, designs, develop and tests software systems or applications for software.
• Analyzes, programs, and modifies or recommends to the development staff software enhancements and/or new products used in local, networked, or Internet-related computer programs.
• Using current programming languages and technologies, writes code, completes programming, and performs testing and debugging of applications.
• Supports 17 SDU Implementations of US using Siebel, Oracle BI, Informatica, JBoss and other Java-based Applications for each state.

Production Application Support

TELUS International

Application Management and IT Services
Order Management and TTV TOGW -  Production and Application Support

• Meet service level targets for single-client trouble tickets and client escalations. 
• Support for provisioning and order management systems. 
• Perform incident management, root cause analysis and implement stability solutions for applications/systems. 
• Be available to support outages/degradations with the provisioning infrastructure. 
• Assess and implement operational requirements to support new applications/systems. 
• Coordinate/participate in cross functional project and stability, availability and order management team meetings. 
• Communicate known application and process problems to SPOC, the User community and IS Ops support teams.

Technology Analyst II

Hewlett-Packard

Global Rapid Application Deployment
End-User Workstation Management
Software Integration and Packaging
Application Management and Deployment - Level 3
        		
• Responsible for the software certification and integration for Procter & Gamble, IBM and HP's computing environment using Marimba Technology, Wise Studio, Installshield and Winstall, making sure that the system and the software is stable during the whole software lifecycle.
• Coordinate with the client and software vendor to resolve software issues during the pre-certification and integration process.
• Responsible for multilingual testing, extensive software testing, and resolving file system conflict to different operating system.
• 3rd level technical support and "how to" information to Department Managers who owned the application being certified and integrated to the system.	
• Monitor App Owner testing (AOT) and BETA issue and escalate problem when another party is needed to resolve the issue.
• Roll out to BETA test QA-validated applications and design changes/fix whenever necessary.
• Responsible for monitoring the BETA process for medium to high risk applications.
• Roll out global and regional production ready application.
• Work with developers to troubleshoot agent execution issues.
• Troubleshoot channel/transmitter replication problems using Marimba Castanet Tuner.
• Perform anti-virus emergency upgrades and mandatory monthly updates with a strict Service Level Agreement (SLA) of 4 hours.

Technology Specialist

Innovascend Corporation

• Work with senior engineers to design, develop and maintain software applications.
• Write clean, efficient, and well-documented code.
• Participate in code reviews to ensure code quality and identify potential issues.
• Collaborate with cross-functional teams to identify and resolve software defects.
• Develop and execute unit and integration tests.
• Contribute to the development of technical documentation.
• Keep up-to-date with emerging trends and technologies in software engineering.

Software Engineer

DevOps/DevSecOps Engineer with a transformative 17-year IT background. Leveraging experience in Application/Production Support and Site Reliability Engineering to champion a shift towards automated, secure, and efficient software delivery. Passionate about building bridges between teams and fostering collaboration. Proven track record of success in migrating from traditional IT operations to DevOps practices, resulting in improved speed, agility, and security. Excited to contribute to innovative projects and drive positive change in the Digital World.

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