Grand Bohemian Lodge Greenville

•	Greet and interact with internal and external guests in a genuinely warm and friendly manner.
•	Process check-ins, check-outs, and room assignments.
•	Communicate parking procedure and dispatch bell/valet attendants as needed.
•	Post guest charges and payments and adjust disputed charges.
•	Block and unblock rooms according to the hotel’s needs.
•	Operate the telephone system, using the correct salutation and telephone etiquette.
•	Maintain knowledge of room types, hotel amenities, features, hours of operation, and area attractions.
•	Solve problems proficiently.
•	Effective sales techniques by upselling rooms, amenities, and products.
•	Communicate with guests via Medallia Concierge texts.
•	Train new Grand Performers in PBX and Front Desk procedures.

PBX/Front Desk Agent

Pack Up + Go

*Review and analyze travelers' Pre-Trip Surveys to determine a memorable surprise destination within the budget provided.
*Coordinate trip details including transportation, accommodations, and activities that align with the traveler's interests, budget, and celebrations.
*Organize pre-trip communication with travelers to create anticipation and excitement.
*Leverage travel knowledge to select a surprise destination that aligns with their interest.

Trip Booking Specialist

Holiday Inn Resort Orlando-Lake Buena Vista

*Assisted the Sales department in entering contracts into Opera/STS.
*Blocked rooms for group arrival.
*Prepared invoices.
*Responded to email inquiries.
*Assisted guests with check-ins.

Sales Coordinator/Front Desk Agent

American Express

*Assist with booking travel - air, hotel, car rental, private transportation.
*Provide product knowledge.  
*Assist with transferring points into airline miles.
*Concierge Assistance
*Travel Arrangements

Centurion Travel Coordinator

*Assist card members with their new or existing reservations in air, car, or hotel.
*Advise the best rates/options available for them.
*Provide product knowledge.

Centurion & Platinum Travel Counselor

*Invoice cruise documents.
*Prepare cruise documents to be mailed to guests.
*Research best cruise options for card members.

Travel Research Assistant

- Hospitality/Tourism since 2006.
- Excellence in customer service.
- Knowledgeable in GSuite, Microsoft, Canva, Slack.

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Jazmin Rojas's Linkedin Analytics

Jazmin Rojas

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Jazmin Rojas

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Jazmin Rojas's Linkedin Analytics