RAIZOR

Leading Raizor.ai as the premier global Artificial Intelligence for Customer Experience service delivery organization for the top software vendors in the market.  Solving real-world business problems with practical application of Generative and Conversational AI solutions centered on an effortless Customer Experience.  With over 25 years in the CX industry, we provide consulting, implementation, integration and managed services to Enterprise businesses and BPO's around the world.

Chief Executive Officer

Black Box

Building Black Box's global CX and AI delivery capability . Black Box has a rich history in CX and has delivered complex enterprise solutions for over 3 decades. With AGC Network's acquisition of Black Box in 2019, we have matured into a true Global Solution Integrator with the ability to provide implementation and support services in 126 countries on 6 continents. Building strategic partnerships in the AI and CX sphere as Black Box continues to grow.

CX Services Business Development Manager

Responsible for spearheading Black Box's focused growth in Customer Experience, laying out our go to market product and services offers.

Customer Experience Solution Architect

Macy's

Contact center architect responsible for the strategy and support of Macy’s complex, multinational, multivendor environment.

Senior Contact Center Architect

Oracle

Focused on the Oracle Communications Global Business Unit (CGBU), JD is responsible as an expert for formulating and leading pre-sales technical activity to prospective clients and customers while ensuring customer satisfaction. With a focus on large or complex sales opportunities JD leverages his knowledge of Unified Communication, Contact Center, Network Architecture, SIP, WebRTC to help deliver complex solutions.

Principal Sales Consultant

Living Stones Group, US

Developed an engaging Cloud UCaaS solution to expand the reach of an exciting UCaaS solution provider.  Focused on mid-sized enterprise business in the 50-500 user space our products allow business to do what they do best while we provide Unified Communications, Security, and Desktop support with outstanding customer support in the cloud.

Vice President of Solution Sales

Strategic Products and Services (SPS)

Responsible for the relationship with SPS's DMR channels providing Unified Communications and Collaboration consulting, implementation, and Totalcare  support services.  As a premier Business Partner with Avaya, Microsoft, Cisco and others SPS delivers integrated, business enabling solutions to today's complex technology landscape.

Channel Sales Manager

Real time applications specialist including Avaya Aura, Microsoft Lync, and various video solution vendors.  Responsible for developing customer technology road maps and line of business use cases for todays rapidly changing telecommunications, colaboration and video technology fields.

Solutions Architect

Solution design engineer specializing in enterprise contact center, unified communications, and support for Nortel/Avaya products.

System Engineer

D&S Communications

Created Nortel channel partnership and established D&S as a nationwide VoIP CPE solutions integrator.

Director of Sales Engineering

Verizon Enterprise Solutions Group

Senior system support engineer of Nortel VoIP and PBX's
Project manger for major account implementations
Site Coordinator

Engineer

Responsible for processing project orders as well as locating hard to find
             maintenance parts. Organized parts into easily referenced system for
                   managers and technicians to increase productivity. Reduced inventory
                   shrinkage $400,000 while reducing overhead costs. Fluent knowledge
                   of Nortel parts catalog system as well as Verizon purchasing system and
                   managers.

Logistics Manager

US Army

Technical Advanced Electrical Specialist in the US Army responsible for troubleshooting and maintain the control computer system for the AH-64 Apache helicopter. Trained in advanced electronics systems used to                   control computer guided weaponry. Held leadership positions and responsible for the latest technology.

Aviation Electronics Technician

Global AI CX Services Delivery leader based in Barcelona with offices in Dubai and the Chicago metro area.

Taplio

JD Ackley's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}JD Ackley's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

JD Ackley's Linkedin Analytics