6sense

Customer Success Manager

Bigtincan

At 2U, we are going beyond traditional learning management systems. We use tech, people, and data to help top universities transform in the digital era—and eliminate the back row in higher ed. For more than a decade, we’ve been a global leader in education technology and a trusted partner and brand steward of great universities. We build, deliver, and support more than 500+ digital and in-person educational offerings.

- Responsible for scaling university programs, ensuring high client and customer satisfaction and partner retention.
- Work strategically with internal stakeholders including Program Operations, Client Success, Sales, & Marketing to manage client relationship and work toward mutual goals.
- Manage all operational functions including maximizing efficiency by leveraging tools such as Salesforce, developing streamlined and consistent communications, and effectively managing client-facing and internal processes.
- Responsible for key performance Indicators (KPIs) and measuring team performance through reported metrics to department leadership.
- Evaluate employee performance and coach in areas including retaining critical business partnerships, white glove service, and effective cold call outreach.

Senior Manager, Customer Success (Placement Services)

- Facilitated relationship management for client and business partners to collaboratively negotiate, make decisions, and deliver exceptional service to all stakeholders.
- Managed the internship placement process for a large university client going through rapid growth.
- Project management including large-scale policy and process improvements for internal and external teams.
- Negotiate all client & customer escalations; develop mutually beneficial solutions for both client and company.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Manager, Customer Success (Placement Services)

- Developed strategic partnerships nationwide, maintaining positive relationships with our agencies through clearly articulating the value-add of our university and exceptional service.
- Oversaw internship placement process for quarterly cohorts of Masters-level Students, a required component of their degree program.
- Individual accountability for meeting KPI and metric standards on a daily, monthly, and quarterly basis.
- Liaison between various stakeholders to support student, company, and university interests.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

Placement Specialist

AT&T

- Worked with client leadership to develop solutions specifically targeting client business goals.
- Applied consultative selling approach to client relationship development and prospecting.
- Facilitated client meetings, leveraging internal teams and resources for comprehensive and positive client experience.
- Metric-driven role with over 110% quota attainment yearly.
- Developed knowledge base on wide array of emerging technologies; responsible for educating clients as well as local store-based sales representatives in my designated territory.

Client Solutions Executive | Corporate Business Solutions

- Graduate of AT&T Business Sales Leadership Development Program, earning Leadership Circle Award by program management.

BSLDP Account Executive

Young Americans Center for Financial Education

Programs Assistant

University of Colorado Boulder Office of Admissions

President, Student Ambassador Program

Vice President, Student Ambassador Program

Communications Intern

Experienced Customer Success & Account Manager with a demonstrated history of working in SaaS, Edtech, and Telecommunication industries. Skilled in People Management, Customer Success, Strategic Partnerships, Relationship Building, and Coaching.

Taplio

JD Yaklich's Linkedin Analytics

JD Yaklich

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}JD Yaklich's Linkedin Analytics

JD Yaklich

Want to drive more opportunities from LinkedIn?

JD Yaklich's Linkedin Analytics